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Verizon Business has announced that it will provide a variety of network connectivity options to Siemens, a German global technology business, in order to maintain the security of its employees’ devices and data. The solutions will provide Siemens employees in smaller office locations with a smooth “plug and play” user experience while emphasizing security and zero trust principles. Siemens’ zero-trust initiative demands that all employee devices be verified, approved and continually checked before access to mission-critical applications and data is granted or retained. Verizon Business will implement an “internet only” connection, such as a global Managed Wide Area Network based on Cisco Meraki technology, which is vital to the success of the Siemens’ “never trust, always verify” program. According to Sanjiv Gossain, EMEA Vice President, Verizon Business, an intelligent network may make underlying architectures more agile by controlling traffic and improving operational efficiency. He noted that while every…

Text messaging is one of the most prevalent forms of communication in today’s society. With over 10.9 billion mobile connections globally, adding text messaging into your business operations may no longer be an option, but a must. With so many people using text messaging, it’s important that you don’t ignore this powerful tool for reaching out to customers and prospects. How does VoIP SMS work? Texting over VoIP is an important component of future corporate communications. Businesses can utilize text messaging as a communication and marketing medium if clients opt in and supply a mobile phone number. This is a more affordable and secure option than regular cell phone subscriptions and text messaging, plus it’s simple to set up too. The majority of the time, VoIP texting functions are quite similar to VoIP calling. You must obtain a DID number that supports SMS and download an app or utilize an…

When it comes to the security of your business, you can’t afford to take any chances. But what are the best ways for you to protect your data and make sure your employees are safe?   One way is by using a Virtual Private Network (VPN). With more and more employees working from home, many IT professionals may decide to route Voice-over-IP (VoIP) traffic together with the user’s other data through a VPN. Using a VPN for VoIP calling provides additional levels of security and privacy, assisting both in-house and remote workers in remaining secure. What is a VoIP VPN? Simply explained, a VoIP VPN will build a secure tunnel through which all of your VoIP communications will traverse. As a consequence, you’ll be able to circumvent firewall limitations and make calls in a secure manner. Additionally, this type of service will conceal your actual IP address and allocate a…

Fusion Connect, a global Managed Communication Service Provider (MCSP), has announced the availability of new Microsoft Teams Calling Service features. These enhanced capabilities are intended to turn Microsoft Teams into a full business phone system, improving collaboration and productivity for mid-market and corporate businesses in the United States and throughout the world. The newly added features include compliance call recording, a receptionist/attendant console and IT Service Management (ITSM) integration. These features are in addition to those revealed by Fusion Connect in December 2022, which include business continuity, a simpler administrative site and employee productivity tracking. The enhanced features are now accessible in additional countries in Europe, Latin America and the Asia-Pacific region, offering organizations a more complete and simplified solution. With these new features, organizations can make the most of their Microsoft 365 investment while also benefiting from critical collaboration, continuity and workforce management tools. Compliance call…

When you hear the word “automation”, what do you think of? Increasing effectiveness and efficiency in business processes, right? One of those processes is communication with clients.  The move to automate many facets of business communications has been steadily gathering pace. This advancement offers a variety of benefits that are essential for a business to prosper. Everyone involved in the communication process, from the client to the carrier, benefits from automated VoIP. With the advancement of technology, an increasing number of businesses are opting to automate their business communications.  What is VoIP automation? In basic terms, VoIP automation is the use of technology to automate the execution of repetitive processes and activities wherever possible and desired, in order to save costs, improve productivity and simplify customer contacts. Call automation systems automate everything from dialing numbers to sending out messages, allowing your employees to speak with more people in…

WhatsApp is scheduled to launch a new function called Silence Unknown Callers, which will allow users to filter out spam calls. The function, which can be turned on or off in the settings menu, automatically mutes phone calls from numbers not in the user’s contact list.   Despite the fact that the call will be quiet, the Caller ID will remain visible in both the calls list and the notifications center. This will enable users to determine who was attempting to contact them.   This new addition is intended to fix a problem with WhatsApp’s Communities feature. This feature allows any group member to simply access the phone numbers of other users and begin spamming them. Although banning and reporting calls from unknown numbers can aid in preventing this, Silence Unknown Callers tries to stop the initial wave of spam by excluding calls from these numbers.   The most recent…

Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain, and Kuwait areas. Under the arrangement, Kalaam will be able to leverage Mitel’s UCC and Contact Center technology to offer highly secure services on-premise, through a private or public cloud.   Under this partnership, consumers and resellers will have more flexibility and options between cloud-based monthly subscription services and on-premises solutions. Clients that choose monthly subscription services will have access to a simple pay-as-you-go strategy and a comprehensive technological stack without having to make significant upfront investments.   The demand for cloud communications has increased significantly as a result of the pandemic, according to Feras Zeidan, Country Sales Director for META at Mitel. As a result, businesses can now benefit from their top-notch UCC and contact center solutions in a way that…

The GSMA, a global association of mobile network operators, has unveiled a new project dubbed the GSMA Open Gateway with the goal of offering developers universal access to operator networks. This objective will be accomplished through the creation of a framework of universal network Application Programmable Interfaces (APIs) that will unite the industry behind open APIs. The change signifies a fundamental shift in how the telecoms sector creates and provides services in a world where there is an API economy.   At the MWC Barcelona 2023, 21 mobile network carriers will already be demonstrating the potential of the initiative. These demonstrations include an immersive concert experience, a live ‘jam session’, and an immersive gaming and high definition video showcase.   The Linux Foundation, along with the GSMA, defines, develops and publishes the GSMA Open Gateway APIs in CAMARA, an open-source project allowing developers to access expanded network capabilities. By using…

Identifying new customers and generating revenue through sales prospecting is an essential part of business growth. Yet, it can be a challenging task that involves identifying the right prospects, determining the most effective strategy to connect with potential clients, and maintaining multiple channels of contact. To address these challenges, Ringover, a VoIP phone provider, has introduced Cadence, a multi-channel sales prospecting solution that helps small and medium-sized enterprises (SMEs) streamline their sales procedures and improve the effectiveness of their teams. Empowering sales teams with Cadence With Cadence, sales teams can create customized communication sequences for each type of prospect, such as calls, emails, SMS and LinkedIn messages. This approach allows sales personnel to communicate with clients across numerous channels, increasing the likelihood of a successful connection. Ringover’s sales prospecting tool was built by sales teams for sales teams in order to streamline the entire process of finding new…

Do you ever find yourself in a situation where you know exactly what you want to say, but when the time comes to say it, you just can’t seem to find the right words?    Strong communication skills are important for everyone to master, being extremely valuable in both your personal and professional life. If you’re looking to improve your professional communication skills, then this article is for you! By following these tips, you can start to improve your communication proficiency today. Keep it simple The best approach to start a productive discussion is to speak clearly and concisely. Avoid using long and complicated sentences, and make an effort to express your points clearly. By doing this, you can make sure that your message is understandable and precise. Ambiguity may cause misunderstandings and hinder the clear comprehension of your message. Also, do not use technical or jargon terminology that the…