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VoIP-CRM integration – a powerful combination for business optimization

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Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

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Apple acquires Italian app backend startup Stamplay

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Apple has recently acquired the Italian startup named Stamplay, a company offering an API-based backend development platform that aims to simplify the cloud-based development of apps for businesses. Stamplay specializes in building a “low code workflow automation” platform, and could assist the iPhone-maker in providing improved backend tools for iOS and macOS developers. In a press release, Italy’s Roma Tre University confirmed that Apple had acquired its startup, although the tech giant itself has not yet issued the customary statement on this acquisition. According to Italian media reports, the deal was worth around five million euros, which equates to roughly $5.6 million. Stamplay, which was founded by Nicola Mattina and Giuliano Iacobelli of Roma Tre’s computer engineering and business economics departments, provides a task automation platform geared toward enterprises. With a slogan “automate your business”, the startup enables companies to create workflows for handling monotonous, labor-intensive chores such as…

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Telefonica, Rivetz and PeerStream join for Blockchain-powered cybersecurity

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The accomplished blockchain technologies company PeerStream, Inc. has joined the partnership of Telefonica’s cybersecurity unit ElevenPaths and decentralized hardware-based cybersecurity leader Rivetz, to work cooperatively on next-generation zero trust architectures, and offer privacy and security protection for business communications. Alex Harrington, CEO of PeerStream, said: “We are excited to collaborate with such esteemed partners to build groundbreaking software that has the potential to deliver real value for a large worldwide client base. We are honored to join ElevenPaths and Rivetz in this common vision.” PeerStream is focusing on privacy and security improvements and the development of enterprise-grade communications software that is being readied to enter the market under the Backchannel brand. Backchannel incorporates a growing suite of software tools created to control secure, real-time data and messaging channels, including support for video streaming. The company’s decentralized network routing technology may operate on either blockchain or traditional distributed architectures. …

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Global tech giants partner for high-speed interconnect

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A consortium of nine technology companies – Intel, Cisco, Dell EMC, Microsoft, Hewlett Packard Enterprise, Facebook, Google, Alibaba and Huawei – has been formed in order to create and launch a new standard, called Compute Express Link (CXL). This project will accelerate ever-expanding data workloads, such as high-performance computing, artificial intelligence (AI), internet of things (IoT), rich media services, and cloud applications. Jim Pappas, director of technology initiatives at Intel, said in a statement: “CXL is an important milestone for data-centric computing and will be a foundational standard for an open, dynamic accelerator ecosystem. Like USB and PCI Express, which Intel also cofounded, we can look forward to a new wave of industry innovation and customer value delivered through the CXL standard.” The new cluster of tech giants, described as “the biggest group of influencers driving a modern interconnect standard”, also affirmed the CXL Specification 1.0, which enables…

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MWC Barcelona 2019 – the latest smartphone industry trends

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The Mobile World Congress – MWC Barcelona 2019 – is here. More than 100,000 mobile industry insiders, telecom specialists, professionals, analysts, reporters, and admirers of the most advanced devices have gathered to explore the wonders of the latest technology. Tech giants such as Samsung, Huawei, Xiaomi, and Vivo unveiled their innovations just before the show, but here we list some notable smartphones that have been presented at MWC. LG V50 ThinQ South Korea’s LG Electronics has unveiled its first 5G smartphone with a dual screen, the V50 ThinQ. The two screens are independant, enabling users to watch videos on one screen and browse the Internet on the other. Qualcomm’s cutting-edge Snapdragon 855 chipset together with a X50 5G modem will power the V50 model to support high-resolution games and data-rich applications without latency. The phone, with a 6.4-inch OLED full vision display, is equipped with a 4,000 mAh battery and…

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GSMA prompts Europe on network security and 5G competition

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The global organization representing the interests of mobile network operators, GSMA, has called for European governments to “safeguard network security and competition” in the telecommunications infrastructure industry. The association has issued a warning to Europe to refrain from activities that would obstruct the use of certain equipment necessary for 5G mobile network development. According to the GSMA, “Actions that disrupt the equipment supply for the various segments of the network (access, transport and core) will increase costs to European operators, businesses and citizens; delay 5G deployment by years across Europe and potentially also jeopardise the functioning of existing 4G networks upon which 5G is intended to be built.” Although no specific company names are mentioned in the statement, the GSMA initiative highlights the industry’s significant endeavor to prevent the application of additional sanctions, similar to those announced by the United States and Australian governments on Chinese vendors Huawei…

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Predictions for VoIP services and technologies in 2019

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VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

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Skype adds a new “blurred background” feature

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Microsoft has announced that the latest version of Skype for desktops and laptops now offers the option of blurring the background during video calls. This feature works to distinguish and isolate the subject from the surrounding background, and places the focus on the person as the most important component of the scene. This will provide a distraction-free space, and help eliminate any embarrassing moments during video conferencing. This option was first introduced in another Microsoft messaging application, Teams. Last September the company announced their support for the background blur in this collaboration app, introducing new features for the workplace chat platform and Office 365. The blur feature has put Artificial Intelligence (AI) to use, as this advanced technology has been trained to recognize the human form. It is not just the speaker’s face that is in focus, but also their hair, hands and arms, thus creating a smooth…

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Viber 10 delivers new features for Android and iOS

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Viber has launched the latest revision of its mobile messaging application on iOS and Android – version 10, featuring an updated User Interface (UI) together with several other improvements. This is the first major update to the app in four years. The company stated that Viber Messenger 10 comes with a new look, has enhanced connectivity options, and includes additional privacy measures. Viber services have been improved with the ability to send messages twice as fast as before, and voice and video calls have been given “a quality boost to become crystal clear”. There is a new, bright header across the app, and the main chat list is displayed with convenient access to all private and group chats, communities and favourite public content. The update includes a new “Calls” screen containing recent calls and phone contacts, with the Viber Out balance and subscriptions shown at the top of…

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Improving technical support for VoIP providers

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The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

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