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CCaaS

Reinvent Telecom launches an affordable CCaaS platform for SMBs

By Aiste Kryzanovske May 3, 2023

Reinvent Telecom, a private-labeled unified communications provider, has announced the introduction of MyCloud Contact Center, its Contact Center-as-a-Service (CCaaS) platform. The cloud-based solution is intended for small and medium-sized enterprises (SMBs), and it will be priced accordingly. The platform will integrate voice, email, and webchat into a single workflow for agents. It will offer interactive voice response, skills-based routing, queue callback, supervisor control, contact center agent client, Salesforce CRM integration, screen pop, real-time wallboards, and historical reporting. Contact center technologies have traditionally targeted large and midmarket organizations, but Reinvent Telecom saw that SMBs also required multichannel contact center solutions to improve their customer experience. MyCloud Contact Center was created to fulfill this demand, allowing Reinvent’s reseller partners to provide enterprise-level contact center features to SMB clients at a low cost. Delivering CCaaS will aid Reinvent Telecom reseller partners in remaining competitive in the market as feature parity in UCaaS platforms…

News Roundup

A quick roundup of the news in Telecoms | Week #17

By Aiste Kryzanovske April 28, 2023

GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…

The evolution of telecoms, or how we’ve gone from painting caves to using VoIP

By Aiste Kryzanovske April 24, 2023

We’ve come a long way since mankind first used smoke signals to communicate, and even farther since cavemen drew pictures on walls. Today, we’re living in a world where we can communicate with anyone, anywhere in the world. Telecommunications has changed dramatically throughout the years. Let’s look at how it grew from its humble origins to what it is now. Rock carvings Petroglyphs are more commonly found than pictographs, and these images were created by carving, engraving or scratching the rock’s surface. Often, these images were important forms of pre-symbol writing and were used in the earliest forms of communication and signage. The oldest art in this particular category is the Bhimbetka Petroglyphs Cupules, in the Auditorium cave situated at Bhimbetka in India, that date back to the Acheulean period, which began between 1.7 million and 1.5 million years ago. Cave paintings Some of the earliest forms of communication are…

News Roundup

A quick roundup of the news in Telecoms | Week #16

By Aiste Kryzanovske April 21, 2023

Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…

News Roundup

A quick roundup of the news in Telecoms | Week #15

By Aiste Kryzanovske April 14, 2023

Telgorithm launches a new product feature dubbed Time Routing Telgorithm, an A2P text messaging API provider, has introduced Time Routing, a novel product feature that enables enterprises to better manage queued A2P messages. Businesses may use this tool to plan communications in advance, cancel them, or “expire” queued messages that are no longer required owing to time constraints on a per campaign basis. In particular, for high-volume and time-sensitive SMS/MMS initiatives, this capability enables enterprises to better manage A2P communications and save expenses. In addition to Telgorithm’s current Smart Queueing and Message Prioritization functionalities, Time Routing is provided with the API at no additional cost. Read the full article. Sinch announces strategic collaboration with Salesforce Sinch, a cloud communications supplier, has established a strategic partnership with Salesforce. Sinch will be a critical provider for Salesforce’s worldwide SMS delivery operations and will supply Salesforce and its global client base with enterprise-grade…

News Roundup

A quick roundup of the news in Telecoms | Week #13

By Aiste Kryzanovske March 31, 2023

Vodafone Germany to cut 1,300 jobs in realignment efforts Vodafone Germany has revealed intentions to cut 1,300 positions in management, double functions, and areas with no direct customer interaction as part of a realignment and return to growth effort. In addition, the operator intends to establish 400 new customer-facing positions, resulting in a total loss of 900 positions. The decision comes on the heels of a 1.8% year-on-year decline in fiscal Q3 service income due to client losses in Germany, which is likely to be a special focus of cost-cutting efforts. Telecom companies such as BT and Orange Business have also recently announced layoffs. Read the full article. Five9 launches AI Summary tool for contact centers Five9, a cloud contact center service provider, has released Five9 Agent Assist 2.0 with AI Summary, driven by OpenAI’s language model technology. The solution produces summary highlights of client call recordings in seconds, decreasing…

News Roundup

A quick roundup of the news in Telecoms | Week #12

By Aiste Kryzanovske March 24, 2023

Premium smartphones account for over half of global handset revenues in 2022 According to Counterpoint Research, higher-priced smartphones – those costing more than $600 – accounted for 55% of entire handset revenue in 2022. This is the first time that premium market revenue has accounted for more than half of the worldwide smartphone market. In 2022, revenue attributed to handsets costing $1,000 or more increased by 38%. Apple did well in the premium market, rising 6% year on year and accounting for three-quarters of overall sales in the sector. With more OEMs producing foldable devices in the luxury market, Android smartphones might experience a fresh wave of growth in 2023. Read the full article. Vonage launches no-code video conferencing solution for businesses With the introduction of Vonage’s Meetings API, companies now have a developer-free method of integrating video conferencing into their websites or platforms. The no-code, customizable API is designed…

News Roundup

A quick roundup of the news in Telecoms | Week #11

By Aiste Kryzanovske March 17, 2023

T-Mobile to acquire Mint Mobile for up to $1.35bn T-Mobile stated on Wednesday that it intends to purchase Ka’ena Corporation and its subsidiaries, including Mint Mobile, for up to $1.35 billion in cash and stock. The acquisition also includes wireless provider Ultra Mobile and wholesaler Plum. T- Mobile’s decision to pay a premium for the acquisition is thought to have been influenced by Ryan Reynolds, who fronts most of Mint Mobile’s marketing and holds an ownership stake in the company. According to CEO Mike Sievert, Mint Mobile’s innovative marketing approach, led by Reynolds, will be adapted to other sectors of T-Mobile. Reynolds is required to remain with the company for an unspecified amount of time under the terms of the agreement. Read the full article. Meta Platforms to layoff an additional 10,000 employees Meta Platforms is laying off 10,000 employees as part of its continued attempts to improve its financial…

News Roundup

A quick roundup of the news in Telecoms | Week #9

By Aiste Kryzanovske March 3, 2023

NTT DoCoMo partners with Ericsson and Keysight on 6G NTT DoCoMo has announced the expansion of its experimental 6G trials, for which it has teamed with Ericsson and Keysight. The collaboration with Ericsson will concentrate on new 6G wireless interfaces for frequencies ranging from 6 to 15 GHz, as well as the sub-TeraHertz band, which encompasses frequencies exceeding 100 GHz. The collaboration with Keysight will put ultra-wideband communications across sub-THz frequencies to the test. DoCoMo has also announced that it is working on a RAN intelligent controller that will be interoperable with base station equipment from several Open RAN manufacturers. Read more at: https://tinyurl.com/bdzy6j9f Huawei showcases its commitment to green technology During MWC2023, Huawei sponsored the European Carrier Executives Roundtable, where Zhou Yu, Huawei’s network consulting and system integration domain president, addressed Huawei’s value proposition and innovative techniques in the green target network domain. The observations and remarks emphasized Huawei’s…

News Roundup

A quick roundup of the news in Telecoms | Week #7

By Aiste Kryzanovske February 17, 2023

Telinta and Skyetel to hold a webinar for ITSPs Cloud-based VoIP switching and billing solutions provider, Telinta, has partnered with VoIP services provider, Skyetel, to offer a webinar to Internet Telephony Service Providers (ITSPs). The webinar will address topics such as delivering popular VoIP services without establishing infrastructure and providing mobile VoIP services to both Android and Apple iOS consumers via brandable mobile softphones and other solutions. The webinar will also showcase unique deals available from both companies for new consumers. The event will take place on March 14, 2023, at 11 a.m. Eastern Time (GMT-5). Interested parties can register on Telinta’s website. Read more at: https://tinyurl.com/3a25kmv7 DT to lead development of European Quantum Communication Infrastructure The European Commission has chosen Deutsche Telekom (DT) to oversee the creation of a new high-security communications network, the European Quantum Communication Infrastructure (Euro QCI). The project intends to establish Europe as a leader…