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VoIP questions

Expert answers to the most common VoIP questions

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A growing number of businesses are taking advantage of VoIP technology as a method of improving their telecommunications network. As a consequence of the rapid growth of VoIP technology and the resulting queries, we have compiled a list of the most frequently asked VoIP questions. So, without further ado, let us address them. What is VoIP? To make calls, Voice over Internet Protocol (VoIP) technology uses a broadband Internet connection rather than a traditional telephone line. With VoIP systems, you can use an app to make calls directly from your computer, IP phone or smartphone. This service can be delivered via a cloud system or an on-premises solution. Who was the inventor of VoIP? Many individuals think that the Israeli businessman Alon Cohen invented VoIP technology in 1995 and released it to the public the following year. However, according to sources, an African-American woman named Dr. Marian R. Croak is…

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MetTel
Telecom News

MetTel signs a contract with US Marine Corps

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MetTel, a global digital transformation and communications provider for medium and large businesses, as well as for federal, state and local government agencies, has announced that the United States Marine Corps Recruiting Command (MCRC) has chosen MetTel for its Nationwide Internet Protocol Network Service, a contract worth more than $58 million.   MetTel’s aim will be to offer the MCRC with a dependable and resilient network infrastructure that can support desktop computers, mobile computing, telephone services, video collaboration services and any other networking and voice services. MCRC’s current Internet service capacity will be upgraded, and the provider plans to deliver Internet Protocol Voice Services and Wi-Fi to almost 1,500 MCRC sites. The MetTel EIS Portal will allow MCRC to monitor and obtain reporting information on services offered over the MetTel network in near real-time.   MetTel has secured contracts with more than a dozen federal departments since 2020, with the…

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telenor
Telecom News

Infosys teams up with Telenor

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Telenor Norway, Telenor’s fully owned largest Norwegian supplier of telecommunications and digital services, has revealed its partnership with Infosys, a multinational information technology company that provides next-generation business consulting, information technology and outsourcing services. The main focus of this initiative is to rapidly transform Telenor’s finance and supply chain operational processes.   To assist the transition from a traditional ERP system and improve company agility and operational efficiency, Infosys created a standardized Oracle Cloud enterprise resource planning solution. This product includes modules such as Record to Report (R2R), Acquire to Retire (A2R), Procure to Pay (P2P) and Order to Cash (O2C), and was deployed in ten Telenor businesses in a record time of nine months.   Infosys was chosen for the ERP transition because of the company’s innovative and standardized services, reusable assets, qualified employees, and the capacity to deploy quickly. The newly implemented ERP platform will help Telenor Norway…

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VOIP
Telecom News

DIDWW and VoIPstudio collaborate to provide businesses with VoIP solutions for seamless expansion globally

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Cloud-based phone systems offer the benefits of advanced and flexible communication tools that make it easy to expand and scale business operations. DIDWW, a global telecom operator providing first-rate VoIP communications and SIP trunking services, has announced a collaborative partnership with VoIPstudio, a leading provider of a professional-grade cloud telephony system.   This initiative will equip VoIPstudio customers with a highly flexible and scalable VoIP communications solution for smooth business expansion. By leveraging DIDWW’s powerful outbound SIP trunking solution and an extensive phone number inventory, VoIPstudio will enable companies of all sizes to expand across new countries and regions. DIDWW’s fully-compliant services are delivered over a private, global IP network, ensuring a high-level of audio quality, security and reliability in a cost-effective manner.   VoIPstudio has been optimized to be multisite and multi-country, and is supported by distributed hosting in the cloud, providing the responsiveness and reliability that enterprise customers…

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robocalls
Telecom News

Americans received over 50 billion robocalls in 2021

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Robocalls threaten people’s privacy and tarnish the reputation of the telecoms industry by subjecting subscribers to unwanted and intrusive telemarketing and scam practices. In 2021, American customers received an estimated 50,507,702,500 robocalls, which is nearly 10% more than the 45.9 billion robocalls received in 2020.   YouMail, a free robocall prevention program and call protection service for mobile phones, provided the most recent statistics.   Americans received nearly 3.6 billion robocalls in December 2021 alone, with an average of 115.1 million calls each day and 1,332 calls every second. Scam calls declined by 4% in December, while telemarketing calls decreased by 18%, payment reminders decreased by 18%, and alerts and reminders decreased by 11%. On the whole, the scam category topped the list for the year, accounting for about 30 billion scam or spam calls, or slightly under 60% of all calls, a sizable amount of presumably unwelcome calls. While…

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12 articles for 12 days of Christmas 2021

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With Christmas fast approaching, we would like to present 12 articles to read during the 12 days of Christmas. We hope that this collection of articles will take you on a joyous voyage of telecom business, VoIP, and personal development education. It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever.   Full article: https://voip.review/2021/02/08/importance-nonverbal-communication-virtual-environment/ Most phones today allow users to see the calling party’s phone number before they answer. This feature, called Caller ID or Calling Line Identity (CLI), is a way to let people know who is calling and decide whether they want to answer the call or not. However, callers…

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contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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The fundamentals of VoIP security

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One of the most frequently asked questions about a VoIP phone system is fundamental and critical, and is as follows: is VoIP secure? To answer the question, no phone system is bulletproof. VoIP has a myriad of benefits, but possible security risks should not be overlooked.   Given the growing number of cybercrimes around the world, the importance of security has never been more significant. In every practical sense, VoIP has a good reputation as a secure technology. Nevertheless, every time you use electronic devices or the Internet, it is wise to understand the security risks that such usage may pose to your business and take appropriate precautions. You might be wondering, how important VoIP security really is? Even if you yourself have never been a victim, the reality is that the threat of security breaches through the phone system is quite serious.   Truthfully, security is a must for…

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GSMA
Telecom News

GSMA requests 2 GHz mid-band spectrum to meet UN’s ITU targets

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The GSMA has announced that the mobile industry will need an average of 2 GHz mid-band spectrum to meet the data speed requirements of the UN International Telecommunications Union (ITU). The study evaluated 36 cities around the world and concluded that policymakers should license the spectrum of mobile operators in harmonized bands such as 3.5 GHz, 4.8 GHz and 6 GHz to meet ITU requirements by 2030. According to their claims, the additional spectrum will make it possible to use 5G to its full potential. As claimed by the global study, achieving this will reduce the environmental impact and costs for 5G users, as additional spectrum will lessen the carbon footprint of networks by two to three times, strengthening the sustainable development of mobile communications at the same time. In addition, the availability of mid-band frequency spectrum will also improve Fixed Wireless Access (FWA). The research shows that…

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PiPcall
Telecom News

PiPcall launches PiPoffice mobile-only business phone app

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PiPcall, a provider of hosted telephony services and solutions for businesses, has released the UK’s first mobile-only business phone system in an application optimized to be used on the personal mobile phones of employees.   The PiPoffice app allows users to work from anywhere, be that in an office, their home or even on the go. The telephone system frees the user from their work desk but keeps all the features of a traditional desk phone system. These features include call recording, conference calling, corporate voicemail, IVR, call groups, call tracking and call logging.   PiPoffice calls are made over mobile networks only. This technology separates business and personal activities on the device and ensures that call expenses are charged according to the organization’s service plan. When using the PiPoffice mobile app, the user does not incur any charges on its personal calling plan. In addition, PiPoffice states that its…

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