Telenor Norway, Telenor’s fully owned largest Norwegian supplier of telecommunications and digital services, has revealed its partnership with Infosys, a multinational information technology company that provides next-generation business consulting, information technology and outsourcing services. The main focus of this initiative is to rapidly transform Telenor’s finance and supply chain operational processes.
To assist the transition from a traditional ERP system and improve company agility and operational efficiency, Infosys created a standardized Oracle Cloud enterprise resource planning solution. This product includes modules such as Record to Report (R2R), Acquire to Retire (A2R), Procure to Pay (P2P) and Order to Cash (O2C), and was deployed in ten Telenor businesses in a record time of nine months.
Infosys was chosen for the ERP transition because of the company’s innovative and standardized services, reusable assets, qualified employees, and the capacity to deploy quickly. The newly implemented ERP platform will help Telenor Norway to achieve operational excellence, which translates into better customer service.
Anand Swaminathan, EVP, Communications, Media and Technology, Infosys, said: “In the post-COVID era, telcos are emerging as the preferred digital service providers for subscribers. The ERP platform developed jointly by Telenor and Infosys enables Telenor Norway to drive operational excellence, which ultimately translates into a superior customer experience.”
“Telenor Norway needs to continuously raise the bar in its operational performance to serve as the trusted digital partner for its consumer and enterprise customers. IT as a business enabler plays a critical role in this objective. The ERP transformation program is one of the steps in making Telenor agile and efficient,” said Terje Borge, CFO, Telenor Norway.
Richard Stigaard, CIO, Telenor Norway, commented: “The critical elements of our success have been collaboration, following standard processes and operating with a strong One team culture throughout the project. Infosys brought domain experience, the right skills and competent resources to help deliver this transformation.”