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Effective ways to improve customer service in a VoIP business

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We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

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NTT Corporation launches a new global technology services provider

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The Japanese telecommunications company Nippon Telegraph and Telephone Corporation (NTT Corporation) has set up a new global technology services provider, NTT Ltd. The new NTT enterprise combines the capabilities of 28 companies, with NTT Communications, Dimension Data and NTT Security amongst others, into a single entity worth USD 11 billion. Headquartered in London, NTT Ltd. will have about 40000 employees in offices spread across 70 countries and regions. According to Jun Sawada, President and CEO for NTT Corporation, combining the new capabilities of NTT Ltd. along with NTT Data creates a global technology and business solutions provider outside Japan, with revenues of USD 20 billion. “Going forward, we will accelerate our execution as one NTT in order to contribute to a smarter and better world through digital transformation,” said Sawada. The collaboration of all these companies and the increased investment in innovation and R&D will allow NTT Ltd.…

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AT&T and Colt the first to deploy MEF’s LSO Sonata APIs

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Telecommunications giant AT&T and Colt Technology Services, a provider of network, voice, data centre and managed cloud services, have successfully completed the integration of MEF’s Lifecycle Service Orchestration (LSO) Sonata Application Programming Interfaces (APIs) that allow business customers to virtually seamlessly order services across multiple carriers. The two companies claim to be the first in the telecom industry to use MEF’s LSO Sonata APIs to automate the ordering of Ethernet services. Roman Pacewicz, Chief product officer, AT&T Business, said, “There’s no doubt this will change how carriers interact and operate in the industry. Our interactions are now more cost-efficient, flexible and error-free. We kicked off interoperability discussions and trials three years ago and gained important insights that will help create and refine industry standards under the guidance of MEF. The transformation of networks to a dynamic, on-demand, software-centric, cloud-based model opens up opportunities for everyone.” The implementation of the…

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NetNumber and Voipfuture launch the first intelligent routing system for VoIP

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NetNumber, the US-based provider of centralized signaling and routing controller (CSRC) solutions, and Voipfuture, the developer of edge technology for monitoring and analyzing voice quality in IP networks, have announced the launch of a fully-automated and intelligent routing system for voice services. This is the industry’s first intelligent platform to conduct traffic analysis for media and signaling, and transform quality information into routing actions. According to the announcement, the system will provide domestic telecommunications companies and international carriers with the capability to automatically reroute traffic in real-time in case of media quality deterioration. The rerouting and route recovery decisions will be based on the specified policies of the communication service providers (CSP). It is stated that the availability of automatic rerouting capabilities allows CSPs to improve quality by choosing more efficient downstream carriers, thereby attracting additional traffic from customers as well as OTTs and optimizing termination costs. Moreover, valuable traffic can receive…

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EllaLink Atlantic cable project boosted by two new directors

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EllaLink Ireland Ltd (EllaLink) has announced the appointment of the former Sparkle CEO Alessandro Talotta, and Alberto Horcajo, who has held senior positions at Telefonica’s Telxius, to its Board of Directors. EllaLink is a subsea cable project being built with advanced coherent technology and will  initially offer 72 Tbps of capacity over a four fiber-pair system, helping to remedy the congestion currently plaguing North Atlantic traffic. By linking data centers in Madrid, Lisbon, Marseille, Fortaleza and Sao Paulo, EllaLink is expected to provide express subsea connectivity and offer the world’s first direct fiber pair between Europe and Latin America. Michael Dedieu, Chairman of the EllaLink board and managing partner at Marguerite, an infrastructure investment fund that is backing the project, commented, “We are delighted to welcome Alessandro and Alberto as new independent directors to the EllaLink Board. Their skills will greatly complement the current board’s expertise through the on-going construction…

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DIDWW to secure our Digital Identities with an ITU-assigned country code

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DIDWW, the cloud telephony platform focused on providing virtual phone numbers on a global basis, has recently been assigned a new international shared country code by the ITU (International Telecommunication Union). This organization is the United Nations specialized agency for information and communication technologies, and is responsible for implementing technical standards that ensure the seamless interconnection of networks. In the past, the company highlighted the vulnerabilities and shortfalls of the current number portability procedures and how it was possible that a subscriber could lose their phone number. This problem has become critical due to the fact that phone numbers are increasingly used as a supposedly secure means of identification and authentication in our journey towards full digital transformation. As per DIDWW’s official announcement, the company strongly subscribes to the ITU’s philosophy that the phone number is an asset that must be owned by the end-user, and the company…

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Trend Micro and Docomo unveils IoT security service

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The Japanese mobile operator NTT Docomo Inc. and a multinational cyber security and defense company Trend Micro Inc. have announced the launch of a service designed to protect Internet of Things (IoT) devices running on Docomo’s mobile network. The new Cloud Platform Network Security Service from Docomo, which uses Trend Micro’s security platform, will enable the “first-of-its-kind protection” for IoT networks. The provided user-friendly security shield will mainly target Docomo’s customers who are building infrastructure-as-a-service (IaaS) environments. Akihiko Omikawa, Executive vice president at Trend Micro, said, “The promise and potential of 5G has the world waiting but let me issue a warning for the need for extra protection. Smarter endpoints mean a greater cyber risk to manage. We’re delighted and proud that our technology meets the needs of this global mobile phone leader. Together our joint solution delivers cloud infrastructure capabilities integrated with IoT-ready security customized for modern data centers.”…

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AT&T, KPN, Orange and Swisscom enable LTE-M roaming in the US and Europe

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Global telecom operators AT&T, KPN, Orange and Swisscom have launched LTE-M roaming services across their respective IoT networks, thus enabling connected low power IoT devices to operate more efficiently on multiple networks in North America and Europe. This collaborative rollout of LTE-M networks is expected to accelerate the growth in the IoT market all over the world. In a statement, John Wojewoda, AVP of global connections management at AT&T, said, “More and more of our enterprise customers require global capabilities as they deploy IoT devices and applications. These LTE-M roaming agreements help meet that demand and make it easier for businesses around the world to benefit from the power of a globalized IoT.” Carolien Nijhuis, Director IoT at KPN, added, “The introduction of LTE-M creates many new possibilities for our partners, customers and prospects. Roaming with LTE-M has been one of the most requested features by our customers…

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BT selects Juniper Networks for cloud-driven 5G mobile and unified networking

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Juniper Network, a provider of high-performance networking and cybersecurity solutions, has been selected by the UK’s telecoms giant British Telecommunications (BT) to deliver its Network Cloud infrastructure initiative. This arrangement will help support the rollout of BT’s upcoming unified cloud networking platform, which will integrate the company’s networks, including 5G, Wi-Fi and fixed-line, into one virtualized service and enable more efficient infrastructure management and implementation. This new and more flexible network infrastructure will also generate a range of innovative applications that support services such as Internet access, TV and business network functions, improved voice and video delivery, and scalability. The Network Cloud platform will be built according to a common framework, and shared across BT’s offices throughout the UK and globally. “This move to a single cloud-driven network infrastructure will enable BT to offer a wider range of services, faster and more efficiently to customers in the UK…

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Nvidia EGX platform delivers real-time AI in GPU edge servers

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The American chipset manufacturer Nvidia is rolling out its EGX platform to bring real-time artificial intelligence (AI) to the edge of the network. Nvidia EGX is an accelerated computing platform, which boasts low-latency AI that enables companies to perceive, understand and act in real time on continuous streaming data between 5G base stations, warehouses, retail stores, factories and beyond. AI computing will occur at the edge of the network, where sensors collect data before it is sent to cloud-connected data centers. This platform is expected to satisfy the increasing demand for AI applications to assist numerous devices streaming continuous raw sensor data and is designed for high-throughput AI at the edge where data is primarily sourced to achieve instantaneous and guaranteed response times while reducing bandwidth to the cloud. According to the company, by 2025, there could be up to 150 billion machine sensors and the Internet of Things (IoT) devices streaming…

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