Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences.
According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls.
“This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,” said Jim Brewer.
Enterprise customers prefer Peerless Network’s SIP Trunking services for a variety of reasons, including call origination and termination for over 4,500 telco connections in the United States and Canada, efficient handling of high-volume traffic, PSTN delivery expertise, the ability to easily make changes in real-time via the Peerless Portal, and flexible plans that align with customers’ budgets and business requirements.
Peerless Network provides a full range of enterprise communications solutions, including SIP Trunking, Operator Connect for Microsoft Teams, Toll-Free Services, Domestic and International Long Distance, SD-WAN, Cloud PBX, UCaaS, and a full range of CPaaS and messaging solutions from Infobip.
Infobip acquired Peerless Network in mid-2022. Infobip offers omnichannel solutions to help its clients all over the world have a better Customer Experience (CX). With strategic objectives of expanding their voice expertise and rapidly growing the company’s presence in North America, Peerless Network was an ideal addition to the Infobip family.