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Telecom News

Dialpad expands its open app ecosystem with new integrations

By Aiste Kryzanovske January 19, 2023

Dialpad, a leading AI-Powered Customer Intelligence Platform, has announced updates to their open app ecosystem. These advancements make it easier for customers to integrate their workflows and apps into a single effective workplace and adjust their workflows for improved communications and cooperation. The App Marketplace includes integrations with Microsoft Teams, Microsoft Dynamics, and the newly added Bullhorn, ServiceNow, HubSpot, as well as Google ChromeOS Desk Connector. Customers may now consolidate all of their daily tasks into one pane thanks to these integrations. Customers may also quickly search for and find available solutions based on use cases or specific industry requirements. Dialpad combines the most advanced AI Contact Center, AI Sales, AI Voice, AI Meetings and AI Messaging solutions in one. With over 3.5 billion minutes of real-time AI data, Dialpad is the only AI-powered customer intelligence company that is partnered across multiple Google business sectors, including Google Cloud,…

Telecom News

IDT Global and XConnect aim to reduce robocall traffic

By Aiste Kryzanovske January 18, 2023

XConnect, a provider of numbering intelligence solutions, has announced a partnership with IDT Global, the wholesale voice and SMS subsidiary of IDT Corporation. The partnership will see IDT Global utilize XConnect’s RealNumber DNO database, which contains over 6 billion local and toll-free numbers in North America, in order to enhance its customers’ voice experience and protect them from fraudulent calls. The RealNumber DNO contains numbers that should never be used for call origination, assisting in the prevention of telecom fraud on known inbound-only and invalid numbers. By accessing the RealNumber DNO, IDT Global will be able to identify invalid calls and increase the quality of its traffic. This database is updated daily and includes North American toll/local and toll-free lines, providing IDT Global with a complete and trustworthy additional layer of defense in its role as a gateway operator. The collaboration also further expands XConnect’s optimization of…

Telecom News

Telia Company drives a climate-neutral future with a sustainability agenda

By Aiste Kryzanovske January 17, 2023

Telia Company, a Swedish telecommunications operator, has announced changes to its top management that will put sustainability at the forefront of the company’s agenda. In March, Ola Rembe, a former executive at Ericsson, will become Senior Vice President and Head of Communications, Brand and Sustainability at Telia. This newly created position combines these different roles for the first time. When it comes to sustainability, Telia is regarded as one of the telecom companies with more progressive thinking. The corporation has established specific goals to achieve a value chain that will be carbon neutral by 2030 by at least halving greenhouse gas emissions and offsetting the remainder. In addition, Telia has mandated that its suppliers set science-based goals, and last year it was disclosed that 29% of the suppliers participating in its supply chain emissions had already done so, with a further 21% in the process of receiving…

Telecom News

DIDWW integrates with Zapier to offer seamless connection to 5000+ business apps

By Aiste Kryzanovske January 12, 2023

DIDWW, a global telecom operator that provides premium quality VoIP and SIP trunking services, has announced its latest integration with Zapier, a leading web-based automation platform. This partnership will enable DIDWW customers to automate their workflows using DIDWW SMS and Voice services and seamlessly connect to a huge variety of prominent business and productivity applications. Acting as an efficient translator between web APIs (Application Programming Interfaces), Zapier’s platform provides easy access to thousands of the most popular apps, such as Salesforce CRM, Google Sheets, Slack, Trello, WhatsApp, Telegram and Facebook Messenger. Zapier enables sophisticated and highly scalable interactions between tools and online services that would not otherwise communicate with one another. Customers can conveniently automate recurring tasks and business processes, thereby saving time and increasing productivity. Zapier’s integration with DIDWW’s SMS and Voice services offers customers a whole new world of possibilities. This solution enables non-SMS apps to…

Telecom News

Aviation companies once again stall 5G rollout in the US

By Aiste Kryzanovske January 11, 2023

The Federal Aviation Administration (FAA) has put forward a notice of proposed rulemaking (NPRM) that gives airlines an additional year, until February 1, 2024, to address faulty altimeters in their aircraft. These altimeters, which measure an airplane’s height above the earth’s surface, are present on 7,993 planes registered in the United States. The FAA believes that 180 of these altimeters will need to be completely replaced, while 820 will need filters added to comply with the proposed modification requirement. This upgrade is expected to cost a total of $26 million. The ruling is part of a settlement reached between the aviation and cellular sectors after AT&T and Verizon paid $69 billion for C-Band spectrum licenses. Airplane altimeters typically operate in the 4.2 – 4.4 GHz frequency, but certain altimeters cannot filter out 5G signals from the carriers’ spectrum in the 3.7-3.98 GHz range. The FAA is therefore…

Telecom News

China Mobile and Ericsson to launch an energy-efficient 5G site

By Aiste Kryzanovske January 5, 2023

China Mobile and Ericsson have announced the launch of two energy-efficient 5G sites in China as part of their efforts to conserve energy and reduce carbon emissions. The Ericsson Smart Site offers new levels of quality assurance, the intelligent administration of various energy sources, full-stack real-time monitoring, and intelligent energy and service synergy. The initial facility, located in Jiangsu Province, runs on the 700MHz frequency and emits no carbon dioxide. The second facility, in Guangdong, operates on the 2.6GHz frequency. Both locations employ Ericsson’s power system, which optimizes the usage of energy from solar, grid and battery sources to provide the most energy-efficient operation possible. The systems also include remote management capabilities using Ericsson Network Manager. Energy conservation and renewable energy have become major technology trends in China. As China continues to prioritize energy conservation and carbon emission reduction, the partnership between China Mobile and Ericsson is well-positioned…

Telecom News

Canadian court approves Rogers and Shaw Communications merger

By Aiste Kryzanovske January 4, 2023

Canada’s merger court has ruled in favor of Rogers Communications and Shaw Communications in a major antitrust case, removing one of the final barriers to the merger of two of the country’s largest telecommunications companies. The decision follows a month-long hearing that included evidence from 45 witnesses and thousands of pages of documentation. The merger of Rogers and Shaw has been in the works for almost two years and was always expected to face scrutiny from competition authorities. One key concern was the consolidation of the Canadian mobile sector through Rogers’ acquisition of Shaw’s Freedom Mobile. To address this, the companies pledged to sell Freedom Mobile to the smaller mobile network operator, Videotron. After considering this concession, the Canadian Competition Tribunal ruled that the acquisition could proceed, provided that Shaw first completes the disposition of Freedom Mobile. The Competition Bureau had requested that the tribunal block the merger…

Telecom News

UK kicks off 5G and 6G technologies research

By Aiste Kryzanovske December 27, 2022

The UK government has announced a £110 million investment in research and development for next-generation wireless technology and telecoms security, with a focus on 5G and 6G. This investment is intended to enhance the UK’s position as a global leader in telecoms research and development. As part of this investment, three top UK universities – the University of York, the University of Bristol, and the University of Surrey – will each receive £28 million to collaborate with major telecoms companies such as Nokia, Ericsson, and Samsung to develop and create future networks such as 6G. This follows Ericsson and Samsung’s recent announcement to establish 6G research labs in the UK. The investment will also aid in the deployment of ultrafast 5G by making it easier for new companies to enter the market. The universities will work with world-class UK academics and industry players to ensure that future network…

Telecom News

BT creates a B2B unit called BT Business

By Aiste Kryzanovske December 22, 2022

BT, the UK’s largest telecommunications company, has announced plans to restructure its business by consolidating its Global and Enterprise divisions into a single unit called BT Business. The aim of this move is to cut costs and improve the performance of underperforming businesses. As part of this restructuring, BT will eliminate various product portfolios and management and support positions, with the goal of saving £100 million by 2025. The combination of the two divisions is expected to increase simplicity by eliminating unnecessary duplication and allowing the company to offer a single service to both corporate and public sector clients. This restructuring comes after the company announced in April that it would rebrand all of its consumer operations as EE, with BT becoming the flagship brand for its corporate units. In addition, the enterprise division has experienced a series of poor quarters, with a 23% drop in the first…

12 articles for 12 days of Christmas 2022

By Aiste Kryzanovske December 19, 2022

Working from home is the new normal, as most of society has recently discovered. However, as this new routine has set in, the problem of achieving a proper work–life balance has also barged through the door. The abrupt transition to remote work has obscured the physical and psychological barrier that existed between home and the workplace. At first, the opportunity for the workers to work from home was seen as a positive aspect that promotes work-life balance. However, unfavorable indications emerged over time, since family and professional commitments sometimes tug employees in opposite directions. Full article: https://voip.review/2022/02/21/find-work-life-balance-working-home/ The telecom industry is responsible for keeping the globe linked through communications services. There are many aspects of these services that we take for granted, from private calls to business interactions. However, it is only because of the telecom sector that we are able to swiftly connect to individuals all over the…