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Biggest myths surrounding VoIP technology

By Aiste Kryzanovske June 21, 2021

Voice over Internet Protocol (VoIP) is not a new technology, and there are thousands of articles written about it. Still, there are many myths surrounding VoIP. Is it the awkward acronym? Maybe it sounds super technical? On a basic level, VoIP, or Voice over Internet Protocol, is simply an Internet-based replacement for traditional telephone systems, offering significant cost savings and advanced technologies that provide improved convenience and productivity. In our humble opinion, myths should not detract from you using one of the industry’s leading and most affordable means of business communications that can provide businesses with a tremendous competitive advantage. Therefore, let us dispel some of the most common misconceptions and give you the truth about VoIP phone systems. Myth #1: VoIP will cost more Actually, VoIP is more economical than legacy phone and on-premises PBX systems. With a hosted VoIP or Cloud PBX, the costs are limited to service…

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Telinta and TransNexus help VoIP service providers comply with STIR/SHAKEN and robocall mitigation requirements

By Aiste Kryzanovske May 11, 2021

Telinta, a global leader in hosted switching and billing for VoIP service providers, and TransNexus, a leader in developing innovative software for telecommunications networks, jointly announced today a solution to help VoIP service providers comply with STIR/SHAKEN call authentication and robocall mitigation regulations. TransNexus has made groundbreaking innovations in robocall mitigation with its ClearIP software platform. Telinta has integrated ClearIP into its cloud-based softswitch. Together the two leaders can help VoIP service providers meet their STIR/SHAKEN and robocall mitigation requirements, helping customers to avoid having their traffic blocked. TransNexus offers services for Telinta customers based both inside and outside the U.S. When a U.S.-based Telinta customer signs up with TransNexus, Telinta will send a request to TransNexus to create a digital signature and Telinta will include that signature on subsequent calls as they are routed through Telinta’s platform. For Telinta customers based outside the U.S., TransNexus can…

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DIDWW enables Hemmersbach to seamlessly transition to VoIP globally

By Aiste Kryzanovske April 27, 2021

Innovative communication solutions are a great way to streamline business processes, increase productivity and ensure a smooth and scalable expansion. German-based Hemmersbach, a renowned service provider of IT infrastructure – DaaS (Device as a Service) and GFS (Global Field Service) – has teamed up with DIDWW, a leading provider of premium quality cloud communication services, to establish a strong local presence across the world with DID numbers and SIP trunks. This initiative will see the DIDWW private global voice and SMS network enabling seamless communication for Hemmersbach, which currently serves customers in more than 190 countries and operates through 50 subsidiaries worldwide. To successfully manage such a large volume of internal and external communications, Hemmersbach will leverage the robust and geo-redundant VoIP network at DIDWW. The company’s extensive international coverage of virtual phone numbers and its powerful local dialing solution will ensure a fully-compliant and reliable service, as…

Top 10 VoIP providers in 2021

By Aiste Kryzanovske April 26, 2021

A good VoIP provider ensures seamless online telecommunications services of the highest quality for business of all sizes, making interactions easier and more gratifying for both employees and customers. Plus, the best thing about VoIP services is that they are less expensive than traditional phone systems and much easier to set up. In addition, with cloud VoIP, clients can move direct extensions to new geographic locations with just a few clicks in the provided self-management platform. However, choosing the right service provider is not such an easy task. With so many options, how do you decide which one is right for you? If you are having a hard time choosing one, then you are in the right place. In this article, we discuss the top-rated VoIP systems for 2021. 8×8 Inc. provides cloud communications and customer engagement solutions. This includes voice, contact center, video, mobile and unified communications…

Importance of nonverbal communication in a virtual environment

By Aiste Kryzanovske February 8, 2021

It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever. How has this transition from personal to digital communication changed the way we read people and interpret their body language?

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Cisco to purchase Acacia Communications

By Aiste Kryzanovske January 21, 2021

Cisco, a global giant and provider of IT, networking and cybersecurity solutions, has announced that it has received the final regulatory approval for a $4.5 billion agreement to purchase Acacia. The merger was reportedly approved by the Chinese government’s State Market Regulatory Administration (SAMR) on Tuesday. The consent from SAMR was the last hurdle to clear for Cisco to complete the deal. Cisco’s plans to acquire Acacia Communications were first announced in July of 2019. The deal was on a fully diluted basis to buy the company for $70 per share in cash for a total of $2.6 billion. Cisco had then received the regulatory go-ahead from the United States, Germany and Austria. Cisco has received the approval under certain conditions. According to SAMR, the deal could progress as long as Cisco and Acacia continue to fulfill existing contracts in China, as well as supply Chinese companies in…

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Anaheim Ducks selects 8×8 as official VoIP provider

By Aiste Kryzanovske January 19, 2021

The voice over IP vendor 8×8 Inc., has announced that the Anaheim Ducks National Hockey League (NHL) team and the Honda Center, one of the nation’s top entertainment and sports venues, have chosen 8×8 as their official cloud communications provider. They will use 8×8’s integrated cloud voice, team chat, meeting and contact center solution to help enhance the experience for their employees, partners and customers. The Anaheim Ducks and Honda Center decided to give a boost to their digital transformation efforts across the organization and recognized the need to abandon the old, on-premises communication and contact center systems. It is not surprising that they made the decision to move away from the legacy connections given the elevated profile and visibility of cloud technology during the pandemic. Steve Seger, Chief Revenue Officer at 8×8, Inc., commented: “Organizations of all sizes, including professional sports teams like the Anaheim Ducks, have…

Surprising facts about VoIP you might have missed

By Aiste Kryzanovske December 30, 2020

In an era dominated by advanced communication technologies, Voice over Internet Protocol (VoIP) has emerged as a revolutionary solution that has transformed the way we connect and communicate. However, beyond its well-known benefits, there exist a plethora of intriguing facts about VoIP that often go unnoticed. From its historical origins to its impact on businesses and individuals, delving into these lesser-known aspects of VoIP unveils a fascinating realm of innovation and efficiency. Here is a list of facts about VoIP you might have missed. The first VoIP call was made in 1973. The call used an early version of the Internet called ARPANET and it was carried out as a part of a communication experiment. The first VoIP call was made between the Institute of Information Sciences and the Lincoln Laboratory in the United States. The first VoIP call in 1973 was a little…

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Vonage to drive Fisher & Paykel customer service communications

By Aiste Kryzanovske November 26, 2020

Vonage, a global provider of VoIP business communications, has been selected by global appliance maker Fisher & Paykel to promote customer service communications to their clientele in Australia, New Zealand, Singapore, United Kingdom and the US. The company now uses Vonage’s messaging API to offer customers on-the-spot support notifications for maintenance via SMS. The API also helps businesses improve post-sales, especially regarding the way customers can provide feedback when services have been completed, so that the company can continually improve their services. In addition, the Vonage Messages API, built into the Fisher & Paykel platform, provides automatic and instant SMS confirmations and reminders for all technician appointments. This platform also includes self-service links for customers to easily cancel or reschedule an appointment. Fisher & Paykel Appliances EVP Marketing and Customer Experience, Rudi Khoury, commented: “Today’s customers want to be responded to instantly. They want regular updates from businesses…

How to set up VoIP for your office

By Aiste Kryzanovske November 23, 2020

Finding the best VoIP phone systems for your business is an important task, especially if you plan to compete with more experienced industry participants or to expand business internationally. When choosing a VoIP phone for your office, it is essential to select one that best fits your company. Now it is a great time to move from a traditional service provider to a VoIP solution, considering the new technologies and advances in VoIP business phone systems. Benefits of VoIP phone systems There are many benefits in switching to a VoIP telephone system. In fact, every business stands to greatly benefit by implementing this sophisticated communications technology. Here are some of the advantages that VoIP can bring to your business: Lower costs VoIP telephone system utilizes Internet Protocol for voice traffic instead of using telephone lines, and all communication data is sent over the IP network. Because the data is sent…