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Telecom News

Procescom advances innovation in telecoms through cooperation with DIDWW

By Aiste Kryzanovske December 2, 2021

Procescom, an industry-recognized provider of innovative and customized solutions for telecom technical platforms, has formed a strategic alliance with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. This cooperation will help Procescom to further advance its telecom solutions that are deployed in both public and private infrastructure. The addition of fully compliant DIDWW voice services will greatly contribute to the use of Procescom’s out-of-the-box connectivity that can be applied by mobile network operators, MNOs or MVNOs of any size. Strategic partnerships and an innovative outlook on business have assisted Procescom in positioning itself as a leading Mobile Virtual Network Enabler with its Procescom MVNE platform. Along with a white-labelled VoIP dialer for iOS and Android, Procescom has made it possible for mobile device industry giants to offer out-of-the-box connectivity to customers. In addition, Procescom’s extensive connectivity portfolio presents a great opportunity to…

Telecom News

DIDWW and Daktela team up for extended contact center reach

By Aiste Kryzanovske October 7, 2021

To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

Telecom News

DIDWW and INVADE collaborate to support predictive dialing for market research

By Aiste Kryzanovske September 23, 2021

DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys. As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs. DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

Telecom News

DID: What is it and How Does it Work?

By Gideon Hack November 14, 2017

Most businesses today have several incoming telephone numbers, each one used for a different purpose or department such as customer service, sales, marketing etc. Some companies even have the ability to assign a personal phone number to each employee without requiring multiple physical phone lines, making it possible for telephone traffic to be split up and managed more easily. This powerful framework is only achievable using Direct Inward Dialling (DID). DID, also known in Europe as DDI (Direct Dial-in), is a service offered by telephone companies, that allows organizations, who operate a private branch exchange (PBX) system, to have multiple telephone numbers lines connected to one or more analog or digital physical circuits to their PBX. The system sends the dialed telephone number to the PBX so that an outside caller can have direct access to the PBX extension, possibly avoiding an auto-attendant. In a business with DID, the telephone…

Broadband

LightSpeed Networks Revolutionizes Telecom with Custom Solutions

By Aukse Andrijauskaite October 16, 2025

In a rapidly evolving connectivity industry, businesses must adapt quickly. LightSpeed Networks offers VOIP solutions that provide customizable connectivity, challenging conventional services. By slashing partner onboarding time by 40%, they enable growth with flexible infrastructure. Experience top-tier VOIP with LightSpeed, empowering UK service providers to excel and scale sustainably.

AI

Telecoms Revolution: AI Drives Real-Time Customer Engagement

By Aukse Andrijauskaite October 15, 2025

As technology advances, VoIP providers transform customer experiences with real-time, personalized engagements. Moving beyond traditional metrics, they embrace AI-driven solutions, like chatbots, enhancing service. With generative AI, VoIP companies predict and resolve issues proactively, building trust and loyalty. This innovation positions carriers for growth in a competitive telecommunications landscape.

Telco Buzz

Orange Partners with OneWeb to Boost Emergency Network Resilience

By Aiste Kryzanovske October 9, 2025

Orange Business has taken a leap forward by integrating OneWeb’s satellite technology into its SafetyCase communications system. This pioneering VOIP solution ensures rapid-response Wi-Fi during emergencies when conventional networks falter. By combining satellite and mobile technologies, SafetyCase provides reliable connectivity, especially for emergency services, enhancing communication infrastructure resilience globally.

Infrastructure

Polish FTTH Wholesalers Unite to Revolutionize Connectivity

By Aiste Kryzanovske October 9, 2025

Leading Polish FTTH wholesalers Fiberhost, Nexera, Polski Światłowód Otwarty, and Światłowód Inwestycje are collaborating with Optare Solutions to create a standardized API, poised to transform Poland’s FTTH market. This initiative will streamline integration, bolster market competition, and expedite VoIP service provisioning, promising a more consumer-centric approach with faster issue resolution.

Telco Buzz

Huawei Unveils AI-Driven Network Innovations at Summit 2025

By Aiste Kryzanovske October 2, 2025

At the Huawei Network Summit 2025, the spotlight was on AI Fabric 2.0 and Wi-Fi 7 as Huawei showcased groundbreaking network innovations. These advancements in VoIP technology illustrate Huawei’s commitment to enhancing network infrastructure through artificial intelligence, aiming for superior performance, reliability, and security in digital communications.

CPaaS

DIDWW recognized as industry leader with two top honors at Global Telco Awards 2025

By Aiste Kryzanovske October 1, 2025

DIDWW, a global telecom provider of fully compliant phone numbers and premium-quality voice and SMS services, has achieved a double victory at the Antonio Meucci Global Telco Awards 2025 in Madrid, Spain. The company earned first place in two categories – the Excellence Award for Best Virtual Numbers Provider and the Excellence Award for “State of the Art” Customer Experience. These notable recognitions affirm DIDWW’s leadership in both technological innovation and outstanding customer service. The Antonio Meucci Global Telco Awards celebrate the most significant achievements in the telecoms sector, honoring organizations that excel in areas such as network infrastructure, voice and messaging services, cloud communications, and customer experience. Judged solely on performance over the past year, these awards recognize those who have delivered the most valuable, innovative, and impactful contributions to the industry. DIDWW’s recognition reflects the breadth and reliability of its virtual phone number services, which provide businesses worldwide access to…