Avaya, a worldwide technology firm that specializes in cloud communications and workstream collaboration solutions, has teamed up with Merchants, a customer management partner focusing on the business process outsourcing market. Together, the two companies will launch Total Experience, a cloud-based, multi-channel customer experience platform that will better empower local businesses to fulfill the ever-changing demands of their consumers. The Merchants’ and Avaya’s partnership will help companies to provide the Total Experience platform to their consumers through a subscription-based, all-inclusive, easy-to-manage solution. This will allow the two companies to launch new services more quickly and with a lower total cost of ownership and a higher return on investment. Merchants will host a variety of Avaya OneCloud portfolio products and make them available to companies via a cloud-based subscription model, allowing enterprises to acquire the capacity and services they demand on an as-needed basis without incurring large upfront expenses. …
