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Avaya and DIDWW empower customers with cost-effective global voice solutions

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DIDWW, a global telecoms operator that offers premium quality VoIP communications, today announced that its two-way SIP Trunking solution is compliant with key Avaya OneCloud™ solutions, helping customers securely and reliably expand their local and international business communications. Avaya has selected DIDWW for membership as a Technology Partner in the Avaya DevConnect program, which promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Avaya is a global leader in solutions that enhance and simplify communications and collaboration. The powerful DIDWW SIP Trunking solution offers virtually unlimited call capacity and flexible VoIP trunk configuration options to assist businesses of any size in expanding their local or international communications. The two-way SIP Trunking service enables enterprise users to access the PSTN in more than 80 countries, providing customers with an extended global reach, premium call quality, a high standard of reliability and availability,…

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Voximplant
Telecom News

Voximplant’s video and audio meetings now integratable

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Businesses and developers can now integrate a full-scale video conferencing offering by Voximplant, an intelligent cloud communications platform provider, directly into their apps and workflows. End users may interact more closely and discuss their projects with less context switching now that top–tier video and audio sessions are incorporated into their familiar services.   Voximplant’s video conferencing, according to the company, can be set up in less than 10 minutes. The standard Voximplant package features three alternative user interface layouts, as well as add-ons such as reactions and raise hand options. The Voximplant conferencing platform can accommodate up to 50 active participants, stream to up to 100 viewers with just one presenter, and record sessions. Furthermore, all communications are encrypted using WebRTC, making this solution highly secure and HIPAA-compliant.   Voximplant offers phone, video and message conversations within the app. Customers may utilize this platform for a range of use cases,…

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Week #15
News Roundup

A quick roundup of the news in Telecoms | Week #15

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T-Mobile US hacked and tried paying off the hackers Following a cyberattack last year in which the personal data of 30 million customers was stolen, US-based T-Mobile appears to have attempted to repurchase the stolen data. A third party contacted the hackers and paid them $200,000 to keep the information from leaking, but they sold it  anyway. The data was allegedly sold on RaidForums, which appears to be an online pirate market. The US Department of Justice has issued an indictment against Diogo Santos Coelho, the site’s administrator. Read more at: https://tinyurl.com/395n4z87 SK Telecom teams up with Morph Interactive on metaverse functions SK Telecom has launched a new collaboration with Morph Interactive, a Seoul-based company specializing in computer system design and three-dimensional motion graphics. The two businesses have signed a strategic partnership deal in which SK Telecom will purchase an undisclosed interest in Morph Interactive and collaborate to create additional…

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Enreach
Telecom News

Voiceworks and i4IP are now Enreach

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Enreach, the UCaaS and CCaaS company supported by the independent investment firm Waterland Private Equity, has rebranded Voiceworks and i4IP, two Dutch indirect cloud communications and IT startups, under one name – Enreach. The new branding strengthens Enreach’s market position in the Netherlands and across Europe, and marks a significant step forward in the group’s integration efforts.   Voiceworks and i4IP will continue to deliver future-proof, white label cloud communications and IT solutions under the Enreach brand. DSD, CloudLand and Eazit, all Dutch Enreach enterprises, are now labeled as “part of Enreach.” These name changes will serve to increase Enreach’s brand awareness and reputation in the Netherlands and throughout Europe, as well as aid in the integration of the companies.   The rebranding of Enreach provides their partners with benefits and prospects for scaling up and receiving support for prospective worldwide aspirations. Enreach’s large footprint in Europe makes it easier…

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News #14
News Roundup

A quick roundup of the news in Telecoms | Week #14

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Cellcom and Voipfuture expanding their cooperation In addition to the currently provided monitored business voice services, Voipfuture, a supplier of a unique carrier-grade, dual-visibility voice service quality monitoring and analytics solution, stated that it has completed the deployment of its Qrystal monitoring system in Cellcom’s IMS core. Since 2018, Cellcom has been using Qrystal to monitor enterprise customer voice services and the organization will now use Qrystal to ensure voice quality for both individual and business users. Read more at: https://tinyurl.com/5b2zt6jf Curious Thing to scale its solution with Vonage Curious Thing, an Australian voice-based conversational AI provider, is adopting the Vonage Communication Platform to grow its products and improve customer experiences. This will be achieved through automated and AI-enabled proactive client interaction according to Vonage, a worldwide supplier of cloud communications. Curious Thing users may now connect at scale, across regions and channels, using a mix of Curious Thing and…

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Telecom News

Merchants partners with Avaya on customer experience platform

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Avaya, a worldwide technology firm that specializes in cloud communications and workstream collaboration solutions, has teamed up with Merchants, a customer management partner focusing on the business process outsourcing market. Together, the two companies will launch Total Experience, a cloud-based, multi-channel customer experience platform that will better empower local businesses to fulfill the ever-changing demands of their consumers.   The Merchants’ and Avaya’s partnership will help companies to provide the Total Experience platform to their consumers through a subscription-based, all-inclusive, easy-to-manage solution. This will allow the two companies to launch new services more quickly and with a lower total cost of ownership and a higher return on investment.   Merchants will host a variety of Avaya OneCloud portfolio products and make them available to companies via a cloud-based subscription model, allowing enterprises to acquire the capacity and services they demand on an as-needed basis without incurring large upfront expenses.  …

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Telecom News

VoIP operator DIDWW enhances the look of its SIP trunking platform

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Designing the right systems and easy-to-use tools is the key element for creating a seamless customer experience. In light of this, DIDWW, a leading provider of premium quality VoIP communications and two-way SIP trunking services, has recently launched its redesigned and improved self-service user portal.   This major update to the DIDWW User Panel is set to maximize a positive customer experience by featuring a new dashboard, an upgraded porting tool, enhanced SMS trunk administration, and more. The improvements to the SMS service will simplify management activities and allow DIDWW customers to better leverage the features of the platform, including voice and SMS functionality on the same phone number, which is unique to DIDWW in the cloud communications industry.    One of the key elements of the telecom operator’s latest release is an upgraded porting tool. This advancement allows global carriers and enterprises to easily manage the entire porting process…

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Sinch
Telecom News

Sinch teams up with Treasure Data on personalized omnichannel touchpoints

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Treasure Data, an enterprise customer data platform (CDP), and Sinch, a worldwide supplier of cloud communications, have established a strategic alliance to enable more tailored and engaging dialogues with customers across multiple channels. The collaboration aims to meet the demands of businesses who want to connect their consumers more effectively through mobile channels utilizing real-time data.   Treasure Data’s smart CDP creates a complete, holistic view of a customer by securely stitching together key data sources that are normally segregated, such as CRM, marketing automation, point-of-sale, and social media. Through the CDP, service agents may gain insight into all aspects of the customer experience, which can then be accessible across numerous communication channels provided by Sinch’s multi-channel communication platform. Email, text, phone calls, and mobile messaging apps like WhatsApp, iMessage, Telegram, and others are included.   Rick van Esch, Vice President of SaaS Business at Sinch, commented: “We are seeing…

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Week #4
News Roundup

A quick roundup of the news in Telecoms | Week #4

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TIA releases supply chain security standard The Telecommunications Industry Association (TIA) has compiled the SCS 9001 specification, which it claims is the world’s first supply chain security standard designed particularly for the ICT industry. The SCS 9001 standard applies to all ICT sector goods, including software, hardware and services that are linked to the association’s global networks. SCS 9001’s goal is to validate end-to-end cyber and physical security throughout ICT network infrastructure. The new standard is based on a Quality Management System (QMS) that operationalizes industry best practices and recommendations such as ISO 27001, the Prague Proposals, applicable NIST standards, and the CSIS Criteria for Security and Trust. Read more at: https://tinyurl.com/2p8hzdru Metro by T-Mobile US now part of the Affordable Connectivity Program Metro by T-Mobile has joined the federal government’s Affordable Connectivity Program (ACP). All eligible Metro by T-Mobile customers, new and old, will be able to obtain free…

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Week #3
News Roundup

A quick roundup of the news in Telecoms | Week #3

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Vantage Towers partners with Mowea Vantage Towers, a subsidiary of Vodafone, has formed a strategic alliance with the Berlin-based start-up Mowea to power towers with renewable energy. Vantage Towers plans to build 752 micro wind turbines on 52 towers in Germany, with a capacity of up to 650 MWh per year. Under typical wind conditions, the turbines can cut grid power usage and electricity operating expenses at each site by up to two-thirds or more. Installation of the Mowea’s micro wind turbines is planned for the second part of the year, assuming that all relevant licenses are obtained by then. Read more at: https://tinyurl.com/35zsph6v Nokia to defend IP Telecom against quantum cyber attacks Nokia has established a partnership with IP Telecom to expand the latter’s data center cloud connection infrastructure to Portuguese urban regions. Under the terms of the agreement, Nokia will create an encrypted optical data center interconnect (DCI)…

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