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Broadband

Unveiling Open vRAN’s Impact: QCT’s Collaboration with Intel

By Aiste Kryzanovske September 26, 2023

Charting the future of mobile networks, the advent of Open vRAN technology, equipped with software-defined systems on standard hardware, delivers on the ambitious goals of 5G while retaining unmatched energy efficiency. Pushing these advancements further, QCT and Intel have introduced cutting-edge servers integrating Intel’s pioneering FlexRAN architecture. This merger of CPU computing power with an accelerated system, transforming standard network structures and allowing innovative software integrations, is the driving force behind the striking efficiency improvements within mobile networks.

CPaaS

Sinch named a Leader in the first Gartner® Magic Quadrant™ for CPaaS Recognized for Completeness of Vision and Ability to Execute

By Aiste Kryzanovske September 21, 2023

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that the company has been positioned as a Leader in the first 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). The evaluation was based on specific criteria that analyzed Sinch’s overall Completeness of Vision and Ability to Execute.

SIP

DIDWW expands its SIP Trunking and number porting coverage in South Africa, Chile and Estonia

By Aiste Kryzanovske September 20, 2023

DIDWW, a global telecommunications provider of premium quality two-way SIP trunking services, has expanded its number portability coverage to include a total of 39 countries. This service allows customers to conveniently switch their phone numbers from one telephone network service provider to an alternative carrier. In order to provide customers with instant access to innovative VoIP services worldwide, DIDWW now offers businesses and telecom operators the ability to port their numbers in South Africa, Chile and Estonia.

M&A

KKR’s Bold Move: Acquiring Singtel’s Data Centre Business

By Aiste Kryzanovske September 19, 2023

KKR’s recent acquisition of a segment of Singtel’s data centre business, marking a staggering valuation of Singtel’s Digital InfraCo at S$5.5 billion, signals enduring private equity interest in telecommunications, regardless of economic turbulence. The move intends to boost Singtel’s regional expansion, piggybacking on the booming data centre industry and skyrocketing enterprise spending on cloud infrastructure services. This symbiotic partnership, leveraging Singtel’s expertise and KKR’s track record, promises to advance InfraCo’s growth in markets like Indonesia, Malaysia, Thailand, and Singapore.

Telco Buzz

Navigating Jetty: Revolutionizing UK’s Fibre Retailer Experience

By Aiste Kryzanovske September 18, 2023

Disrupting the UK telecom marketplace, Jetty emerges as a transformative white-label platform, reshaping the customer experience pathway for fibre retailers. With a holistic approach integrating sales, order management, customer service and more, this platform allows Altnets and Communication Service Providers to focus on growth. Jetty’s unique selling point? Fully automated, compliant residential fibre customer journeys, the only SaaS in the UK offering this feature. Founded by visionaries Alex Hollingdale and Vinny Casey, Jetty foresees expansion across various product categories and geo-locations, promising limitless scalability in aiding telecom retailers’ success.

Telco Buzz

Calix SmartBiz Expand Networks: Milestone for UK’s Small Enterprises

By Aiste Kryzanovske September 18, 2023

Calix, Inc. sets a new benchmark in the telecommunications landscape with its innovative solution, Calix SmartBiz™, now reaching the UK market. This transformative service specifically facilitates the 5.5 million SMEs across the UK, providing alternative service providers a fresh approach to offer customised, comprehensive solutions including managed Wi-Fi and enhanced network security services.

UCaaS

Sinch MessageMedia Launches new SMS service to improve customer experience

By Aiste Kryzanovske September 12, 2023

Sinch which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite — SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction.

VoIP Fundamentals

What is BYOD VoIP?

By Gideon Hack September 11, 2023

BYOD VoIP, or “Bring Your Own Device Voice over Internet Protocol,” lets employees use personal devices like smartphones, tablets, or laptops for business calls through VoIP. This approach enhances flexibility, productivity, and cost savings, but it also poses challenges like security risks, device compatibility, and privacy concerns. Implementing BYOD VoIP effectively requires clear policies, network readiness, robust security measures, and employee training.

CCaaS

Content Guru Integrates Google Business Messages into storm® Platform

By Aiste Kryzanovske September 8, 2023

Content Guru, a global leader in cloud contact center and customer experience (CX) technology, has unveiled a groundbreaking addition to its storm® platform. In a significant move, the company has integrated Google Business Messages, a digital communication channel, into its repertoire. This integration empowers customers to engage with brands via various Google entry points, including Google Search, Google Maps, and Google Ads.

IT

Genesys and Salesforce to Transform Customer and Employee Experiences

By Aiste Kryzanovske September 7, 2023

In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.