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Cisco’s new features and capabilities for Webex CX portfolio The revamped Webex Customer Experience (CX) portfolio, which offers a fully integrated platform for collaboration, cloud contact centers, and cloud communications, has received additional features and capabilities from Cisco. The goal of Webex CX is to provide customers with intelligent, proactive, and tailored customer experience capabilities that encourage brand loyalty and adoption. The close integration of Webex Connect and Webex Contact Center to provide a linked customer experience enables a seamless omnichannel experience. Read more at: https://tinyurl.com/2p9xjd2n DSTNY acquires easybell German cloud communications company easybell has been acquired by European corporate communications provider Dstny. Easybell offers Cloud PBX and VoIP communications to B2B customers. They are rapidly expanding and fiercely competitive in the German market because of their entirely digital strategy and well-distributed network of 2,000 partners. They are in a good position to handle the Dstny activities in Germany with…

Ribbon Communications, a global provider of communications software, IP, and optical networking solutions to service providers, companies, and critical infrastructure sectors, has announced that its Session Border Controllers have been certified for Google’s new SIP Link.   Customers can use Google SIP Link to link their existing carrier to Google via a network of certified Session Border Controllers (SBC). This adaptability enables the use of existing telecommunications infrastructure while maintaining continuous service with the user’s current carrier.   The extensive enterprise SBC portfolio from Ribbon, which is installed in service provider networks all over the world, provides businesses with call encryption, secure telecom connectivity to help prevent fraud and unauthorized access, as well as protection for the larger enterprise data network from malicious users.   These SBCs have undergone extensive testing to ensure that they offer strong SIP security and compatibility, including with traditional PBXs, contact centers, analog devices, SIP…

The SHEFA-2 underwater cable, which connects the Faroe Islands to Scotland’s mainland through the Shetland and Orkney Islands, suffered damage in two separate instances last week, rendering much of the island without Internet access.   In separate events, three critical subsea cables linking Marseille to Lyon, Milan and Barcelona were deliberately severed in the south of France, according to the cable’s operator, affecting internet service for consumers in Europe, Asia and the United States. Cloud service providers worked quickly to repair the backbone infrastructure.   According to a report by the cloud security company Zscaler, the unanticipated cable damage caused packet loss and increased latency for websites and apps transiting the damaged pathways.   While the French authorities believe sabotage occurred, their Scottish colleagues are still unsure of what actually severed the wires.   “We expect it will be fishing vessels that damaged the cable but it is very rare…

Apelby chooses Linxa for its international voice business transformation Apelby Communications has chosen the Linxa Connect, a completely integrated, end-to-end telecom management solution, to revolutionize its global voice business. This platform supports and automates voice wholesale operations in a seamless manner, including rate management, routing, quality control, deal administration, billing, dispute resolution, fraud detection and real-time reporting. High levels of automation, agility and efficiency are offered by the solution, enabling Apelby to re-engineer and improve its business processes.  Read more at: https://tinyurl.com/yc7kjfwk Intrado Corporation releases a wearable 911 safety device Intrado has unveiled a wearable safety gadget with a programmable panic button. The badge-sized gadget is a component of Intrado’s Safety Suite Solution, an all-inclusive incident management platform for K–12 schools, institutes of higher education, and organizations of all sizes. Upon user activation, Intrado Safety Suite immediately notifies administrators and personnel and sends the device location and event specifics to…

In order to help carriers and service providers become fully compliant with the Microsoft and Zoom Ecosystems, SIPPIO, a global provider of corporate phone services, has launched its Fast Track Accelerator program.   Carriers and service providers who participate in this program become completely compliant with the architecture and automation processes needed for wholesale certification within the Microsoft Operator Connect and Zoom Provider Exchange ecosystems. The program provides resellers with a rapid path to start selling retail voice subscriptions. The cloud-based services from Microsoft and Zoom that are covered by this program include Zoom Peering, Microsoft Direct Routing, Microsoft Operator Connect and Zoom Provider Exchange.   With a completely customized, white-labeled platform that offers pre configured infrastructure and services for full implementation, the Fast Track program enables network operators and carriers to become Microsoft and Zoom providers. Through the accelerator program, which covers 74+ countries, service providers and carriers may…

Inmarsat, a major supplier of international mobile satellite communications services, and Viasat, a worldwide communications company, have announced that the Australian Government’s Foreign Investment Review Board (FIRB) has stated that it has no concerns about the intended merger of the two companies.   The proposed deal has already received numerous important regulatory approvals, most notably from the Committee on Foreign Investment in the United States and from the UK Government under the National Security and Investment Act. The most recent permission for the deal is the FIRB’s clearance of Viasat’s proposed acquisition of Inmarsat under the Foreign Acquisitions and Takeovers Act of 1975. Australia is a large market where the two businesses have substantial consumer and commercial ties.   Inmarsat and Viasat announced that they will merge their two businesses to become a new global communications powerhouse in November 2021. The transaction is expected to be completed in the second…

DT to reduce energy use in Germany by 10% Deutsche Telekom has announced its latest environmental goals, including a commitment to cut energy use in its home market by at least 10% by 2024. The company intends to achieve this by retiring outdated systems, such as the PSTN, and transitioning to more efficient technologies, such as 5G mobile. In addition, DT intends to double its energy efficiency improvements by the same target date. Read more at: https://tinyurl.com/49u8red3 Exoprise announces its latest Service Watch release The most recent Service Watch version from Exoprise gives business IT and UC teams the ability to examine the complete network route for every UC application for each user on each network. Businesses of all sizes may effectively adapt to an expanding UCaaS market with Service Watch DEM with RUM + Robots, thanks to the enhanced scalability, flexibility and cost-efficiency. No matter the location, network or…

 DIDWW, a global provider of premium quality cloud communication services, has announced the expansion of its two-way SIP trunking solution by adding Georgia, Turkey and Slovenia to its local call termination coverage. Serving as an efficient replacement for traditional telephony, this solution offers virtually unlimited call capacity, flexible SIP trunk settings, truly local dialing and premium voice quality. The DIDWW SIP trunking service is delivered over a private, global IP network, which ensures the highest level of security and reliability. In addition, DIDWW has built its SIP trunking solution to address the needs of telco operators and businesses of all sizes and help to effortlessly expand their voice communications all around the world.   With the recent additions of Georgia, Turkey and Slovenia to their local dialing coverage, the DIDWW local termination service is now available in 41 countries. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We…

Europe may see mobile network interruptions this winter Since Russia’s invasion of Ukraine in February earlier this year, there has been almost daily talk about potential energy shortages and soaring costs. According to telecom sector insiders, any power outages or energy restrictions may have a negative impact on communication networks. According to this assertion, many European nations do not have enough backup measures to mitigate power outages. This increases the likelihood of tower batteries running out and mobile networks failing. Read more at: https://tinyurl.com/mr2kdvm6 Deutsche Telekom unveils the 5G T Phone Deutsche Telekom has introduced their T Phone and T Phone Pro, two in-house handsets with prices starting below €250 and now available in 10 European regions. Subscribers in Austria, Croatia, the Czech Republic, Hungary, Montenegro, North Macedonia, Poland, Romania and Slovakia will be able to purchase the gadgets. Both devices run on Android 12.0 and have three rear cameras,…

NTT DOCOMO and NEC Corporation have completed a test to evaluate the energy efficiency and performance of AWS Graviton2 processors across major parts of the 5G core network (5GC).   The testing indicated a 72% decrease in power usage when compared to existing x86 processors while utilizing NEC’s 5GC software running on AWS Graviton2. The study examined performance in a 5GC hybrid cloud environment using AWS Graviton2 and the Network Functions Virtualization (NFV) infrastructure installed locally by DOCOMO..   These findings promote the creation of a hybrid cloud environment for telecommunication networks in the future, allowing mobile carriers to offer their users better networks that are disaster-resistant.   Following the end of this first phase, the companies will perform a second phase experiment on DOCOMO’s premises to verify the 5GC network operation on AWS Outposts equipped with Graviton2 processors.   Naoki Tani, Executive Vice President, Chief Technology Officer, Executive General…