TELUS International and Five9 launch an advanced AI-powered Contact Center as a Service platform. Phonism integrates with Cisco’s Webex, providing cost-effective device management and streamlining collaboration. Viking Electronics endorses Ooma AirDial as a reliable POTS replacement, emphasizing wireless turnkey solutions. Cresta unveils AI enhancements for contact centers, driven by Large Language Models, promising unprecedented performance and productivity.
As 5G Fixed Wireless Access (FWA) evolves with its next phase, 5G Advanced, worldwide research indicates growth and potential for higher speeds and reduced latency. The Middle East currently showcases impressive progress with over 1.6 million 5G FWA users. Yet, debates exist over its future, exploring whether 5G FWA will remain an affordable alternative to fixed broadband or tap into its speed for new applications. Moreover, cost is a concern for Customer Premises Equipment (CPE) devices, considered a current hurdle in advancing 5G FWA.
In a push for universal cybersecurity standards, the EU faces backlash from global telecommunications titans like Ericsson and Nokia, who warn of supply chain disruptions akin to those experienced during COVID-19. Striking a balance between stringent security measures and smooth product availability is crucial, prompting these industry leaders to suggest increased self-assessment and more lenient implementation timeframes. However, the underpinning question remains – who should ensure industry compliance, the vendors or third parties? Amidst the surge in cybercrime, a secure, streamlined approach is paramount.
DIDWW, a global telecoms provider specializing in top-quality VoIP communication and SIP trunking solutions for businesses and telecom carriers, has announced the coverage expansion of its emergency calling services. With the inclusion of Chile, Estonia, and the UK, the DIDWW SIP service now offers emergency calling capabilities in 29 countries, spanning regions across Europe, Oceania, and the Americas.
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that it will deliver a digital transformation project for Beyond ONE in the growing Latin American market. The newly announced project will see Sinch optimizing Beyond ONE’s digital infrastructure to improve customer experience for its users.
Telecom News | Week #44: T Challenge, End of Vodafone Spain, Nokia’s Technology Strategy 2030, Samsung and O2 testing vRAN.
Nokia’s 25G PON solutions are boosting Google Fiber’s bold venture into establishing a 20-Gbps service, though the full potential of such capacity remains untapped. However, Google Fiber, focusing on the future, views this as a crucial step towards achieving 100-Gbps services and beyond. Yet, does the necessity of such impressive speeds linger in doubt, or are these advancements setting a thrilling precedent in the field of telecommunications?
At the European Conference on Optical Communication, Huawei’s cutting-edge FTTR solution solidified its standing as the industry leader by winning the Most Innovative PON/5G/FTTx Product Award. Catering to a wide range of users—from homes to small businesses—Huawei’s solution offers superior bandwidth, minimal latency, uninterrupted Wi-Fi connectivity, and self-management capabilities, making it a favorite among global broadband users and operators. Moreover, it’s built on a point-to-multipoint all-optical networking architecture, providing ultra-gigabit Wi-Fi networks. Remarkably, the FTTR rollout is efficient and aesthetically pleasing, using a unique self-adhesive transparent optical fiber with fast deployment times.
A recent study conducted by Juniper Research, a renowned telecommunications authority, has revealed that the escalating costs of SMS authentication services and the emergence of fraudulent activities are poised to curtail the demand for SMS-based authentication among enterprises. As a result, telecommunications operators are projected to witness a mere 4% increase in traffic in 2024, in stark contrast to the average annual growth rate of 10% observed over the past five years.
In the dynamic world of technology, Kate Gerwe, Chief Marketing Officer of Sinch SaaS Business Unit, possesses over 25 years of experience in marketing. In an exclusive interview, she discusses Sinch’s transformative acquisition of MessageMedia, propelling them into mobile customer engagement leadership. This synergy extends to culture, values, and over 85 integrations with CRM and e-commerce platforms. Sinch MessageMedia’s focus on small and medium-sized businesses includes a streamlined user interface and multi-channel engagement, all part of Sinch’s ambitious plan to shape the future of customer engagement.
