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Broadband

Unveiling Wi-Fi 7: Pioneering High-Speed Wireless Era

By Aiste Kryzanovske September 13, 2023

Brought forth by the Wireless Broadband Alliance (WBA), the exciting implementation of Wi-Fi 7 offers to revolutionize our wireless possibilities. This tech breakthrough, outpacing previous Wi-Fi versions, promises double the bandwidth and triple the speed, enabling impractical or seemingly impossible applications to become reality. The technology, based upon the IEEE 802.11be standard, will enable channel widths up to 320 MHz and support 4k QAM. With the potential for widespread deployment, Wi-Fi 7’s multi-link operation could mark a future with enhanced Wi-Fi experiences and low-latency immersive applications. However, the prerequisites of a solid fiber connection highlight challenges in achieving full-scale benefits.

UCaaS

Sinch MessageMedia Launches new SMS service to improve customer experience

By Aiste Kryzanovske September 12, 2023

Sinch which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite — SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction.

VoIP Fundamentals

What is BYOD VoIP?

By Gideon Hack September 11, 2023

BYOD VoIP, or “Bring Your Own Device Voice over Internet Protocol,” lets employees use personal devices like smartphones, tablets, or laptops for business calls through VoIP. This approach enhances flexibility, productivity, and cost savings, but it also poses challenges like security risks, device compatibility, and privacy concerns. Implementing BYOD VoIP effectively requires clear policies, network readiness, robust security measures, and employee training.

M&A

DoCoMo’s Bold Acquisition: Boosting Loyalty Programme with Intage Holdings

By Aiste Kryzanovske September 11, 2023

NTT DoCoMo, a leading Japanese mobile operator, has initiated a bold move to deepen its collaboration with data gathering giant, Intage Holdings, through a lucrative public tender offer. Attempting to leverage sharper client insights, the ambitious endeavor seeks to enhance marketing abilities and enrich customer experience. Could this pave the way to innovative solutions for societal issues?

CCaaS

Content Guru Integrates Google Business Messages into storm® Platform

By Aiste Kryzanovske September 8, 2023

Content Guru, a global leader in cloud contact center and customer experience (CX) technology, has unveiled a groundbreaking addition to its storm® platform. In a significant move, the company has integrated Google Business Messages, a digital communication channel, into its repertoire. This integration empowers customers to engage with brands via various Google entry points, including Google Search, Google Maps, and Google Ads.

Broadband

Navigating UK’s Journey towards a Fully Connected Future

By Aiste Kryzanovske September 8, 2023

As the world navigates towards an AI-integrated future, the call for reliable connectivity has amplified. The UK’s telecom market, a beacon of global standing, is pivoting towards this demand. Its thrust for seamless connectivity is stimulated by the push for efficient network management and shared infrastructure. Spearheading this transformation is the UK’s transition to fibre optics, aided by the strategic decision to sunset the Public Switched Telephone Network by 2025.

Telco Buzz

Ekinops Shatters NFV Doubts with Efficient Virtualization Solution

By Aiste Kryzanovske September 7, 2023

Ekinops, a telecom solutions leader, has unveiled its OneOS6-LIM, a game-changing virtualization solution. This innovation optimizes hardware, integrating an efficient ONEe600 router to provide top-notch services, debunking doubts about uCPE economics. Ekinops’ partnership with EANTC AG solidified its position as a potent player in NFV, offering quick ROI for service providers.

IT

Genesys and Salesforce to Transform Customer and Employee Experiences

By Aiste Kryzanovske September 7, 2023

In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.

5G

Unveiling Kcell’s Vision: Pioneering 5G in Kazakhstan with Ericsson

By Aiste Kryzanovske September 6, 2023

Kcell, Kazakhstan’s leading operator, is set to revolutionize the nation’s telecommunications landscape by launching a colossal seven-year 5G rollout plan with Ericsson at the helm. The mission includes a considerable shift towards a united Radio Access Network strategy merging 5G with existing networks, which proves to offer optimize utilization and smoother transition to advanced technology. Furthermore, this project incorporates Fixed Wireless Access, providing internet solutions in challenging terrains.

Telco Buzz

Infovista Spearheads Telecom Revolution with Advanced Automation

By Aiste Kryzanovske September 4, 2023

Infovista is set to revolutionize telecoms with their Ativa™ Suite. Promising to reduce fixed voice blackouts and service disruptions, an impressive aspect of the tech is that it could potentially reduce solution times for CSPs by 66%. This major step towards automation could transform customer relations. While on the other side, milestones such as Ericsson and TDC NET launching Denmark’s first 5G Standalone network, Vodafone initiating the UK’s largest Open RAN rollout, and Vodacom and Eskom venturing into virtual power wheeling, signal a fast-paced evolution of global telecommunications.