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Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…

The next-generation wireless technology for digital cellular networks is steadily gaining traction, with significant implementations under way. All of the major carriers are rolling out their 5G networks, targeting large cities that crave super speeds, virtually lag-free connections, extended coverage and other great benefits that are made available by this advanced technology. 5G has already been launched in many different locations around the world, but it is still considered to be in its initial stages. All of the US carriers have now launched some form of 5G cellular network. But what exactly is 5G, how fast is it compared with 4G, what will it bring to VoIP applications, and what are the benefits and drawbacks of this innovative technology? Let’s take a look at 5G in more detail. What is 5G?   5G stands for fifth-generation cellular wireless and is the next generation of telecom networks that entered the…

A towering success: Cellnex revenue tops €1bn Cellnex Telecom’s revenue for 2019 exceeded EUR 1 billion with 67.5 percent of total income coming from infrastructure services it provides to operators. The Spanish wireless infrastructure operator currently owns 36,471 operative sites in eight European countries and plans to add 28,000 more as a result of ongoing acquisition deals pending completion. Cellnex has also announced a partnership with Bouygues Telecom to help them deploy their 5G network. The two companies have agreed to create a joint venture (51 percent Cellnex and 49 percent Bouygues Telecom) that will deploy and operate a fiber network connecting infrastructure equipment across France. Read more at https://tinyurl.com/s6fmz4h Google plans to invest $10 billion in US offices and data centers in 2020 Google has unveiled its plans to invest more than USD 10 billion in offices and data centers across the United States in 2020. Google and Alphabet…

Deutsche Telekom, Telefonica and Orange test blockchain technology Deutsche Telecom is testing a blockchain solution that can be used to generate and sign secure inter-operator roaming discount agreements. T-Mobile US, Telefonica, Orange and the GSMA are collaborating to test the software that will reduce the complexity of the current process, which usually involves drafting, signing and manually implementing the contracts. Deutsche Telecom said that this is the first time operators are able to jointly test blockchain as a solution that also incorporates a corresponding legal framework, governance model, and integration into corporate IT infrastructures. Read more at https://tinyurl.com/rpwsegx The world’s biggest phone show has been canceled due to coronavirus concerns The GSM Association (GSMA) has canceled the world’s largest mobile phone show, Mobile World Congress (MWC), in Barcelona due to concerns related to the growing coronavirus pandemic. The GSMA represents the interests of mobile operators worldwide uniting more than 1,200…

Ribbon launches Next Generation Intelligent Edge portfolio to accelerate enterprise migration to cloud services The US technology company Ribbon Communications has introduced its Next Generation Intelligent Edge portfolio that includes the new EdgeMarc 6000, the latest iteration of Ribbon’s modular platform for voice and data functions. The cloud solutions provider said that its products portfolio securely connects and enhances enterprise voice and data applications, including Microsoft Teams, while delivering service assurance, advanced analytics, security, policy and routing capabilities for cloud communications applications. Ribbon’s Next Generation Intelligent Edge portfolio delivers a comprehensive enterprise edge offering to service providers and enterprises. Read more at https://tinyurl.com/uz95gdj Early 5G smartphone market all about Samsung and Huawei According to the latest Strategy Analytics (SA) report, the demand for 5G smartphones turned out to be much higher than expected and reached 19 million units sold in 2019. Almost three-quarters of such deliveries were made by Huawei and…

Even though fifth generation mobile communications technology is set to go mainstream,  4G, also known as LTE, isn’t going away any time soon. With this in mind, it is not surprising that manufacturers of telecom equipment continue to develop 4G-focused smartphone processors. US-based Qualcomm Technologies has launched three new Snapdragon mobile platforms aimed at 4G smartphone manufacturing companies. The Qualcomm Snapdragon 720G, 662 and 460 chipsets have been created to enhance user experiences across connectivity, gaming and entertainment applications. In a statement, the company said that these new mobile platforms provide high-speed 4G connectivity, deliver key Wi-Fi 6 features and integrated Bluetooth 5.1 with advanced audio via the Qualcomm FastConnect 6-series subsystems, support Dual-Frequency (L1 and L5) GNSS to improve location positioning accuracy and reliability, and are the first system-on-chip products to support Navigation with Indian Constellation (NavIC) satellite positioning system. Qualcomm said the new Snapdragon platforms also…

Six global carriers form a group for MEC, 5G interoperability Verizon, Vodafone, America Movil, KT Corporation, Rogers Communications, and Telstra have joined forces to form the first-of-its-kind cooperation, the 5G Future Forum. The world’s leading telecoms and technology service providers will work together to develop interoperable 5G specifications and mobile edge computing across key geographic regions, including the Americas, Asia-Pacific and Europe. According to the statement from the carriers, they will “develop public and private marketplaces to enhance developer and customer access to 5G, and will share global best practices in technology deployment.” Read more at: https://tinyurl.com/u3vdooh Google acquires no-code app development platform AppSheet Google has announced the acquisition of AppSheet, a no-code enterprise app development platform that allows developers without extensive programming knowledge to collect rich data, fill up apps with AI, or automatically move data. This works by extracting data from a spreadsheet, database or form, and using the…

The US tech company Ribbon Communications, a global software leader providing IP-based real-time communications security and software solutions, has extended its collaboration with Amazon Web Services (AWS) to enable the simplified forwarding of VoIP audio streams to Amazon Chime Voice Connector by using SIP-based Media Recording (SIPREC). Ribbon’s Session Border Controllers (SBCs) with SIPREC capabilities can forward audio streams to AWS for real-time, automated call analytics and recording. Ribbon is a member of the AWS Partner Network (APN), whose SBC Software Edition (SWe) is available in the AWS Marketplace and as an AWS Quick Start. In March 2019, Ribbon reported that its SBC SWe was successfully tested with the Amazon Chime Voice Connector, to help customers move their SIP trunking workloads to AWS. The company said that IT professionals can use the Connector for low-cost SIP trunking with on-premises or cloud-based phone systems. Sid Rao, General Manager at Amazon…

The non-profit industry group i3forum, which focuses on transformation in the network carrier business, has announced the addition of three new members – Clear, Digicel and Lanck Telecom. Clear specializes in blockchain-based settlement and clearing networks, Digicel provides total communications and home entertainment services in 33 markets across the Caribbean, Central America and the Asia Pacific regions, and Lanck Telecom offers voice and data transfer services to carriers and retail operators in more than 190 countries worldwide. “New members bring new perspectives and insight to our discussions, workgroups and initiatives. We are excited to have Clear, Digicel and Lanck Telecom join us and share their expertise across a variety of topics. Unique voices and opinions support our vision for open and inclusive collaboration,” said Philippe Millet, Chairman at i3forum. “It is a very exciting time for i3forum as we get new initiatives off the ground and take our organization to new places. I’d…

Apple now owns Intel’s mobile modem business Intel, a leader in the semiconductor industry, has completed the sale of the majority of its smartphone modem business to Apple. The company said this transaction enables it to focus on developing 5G network technology while maintaining the ability to create modems for non-smartphone applications, such as PCs, Internet of Things (IoT) devices and autonomous vehicles. Apple now uses Qualcomm for 4G LTE and 5G modems for iPhones. With this acquisition, Apple is planning to develop its own modems for smartphones in 2021. Read more at: https://tinyurl.com/rqmu724 Orange unveils new five-year grand plan Orange, a French multinational telecommunications corporation, has introduced “Engage 2025”, its new strategy that follows on from the Essentials 2020 plan launched in 2015. The corporation has revealed its goals for the coming years, emphasizing that its business model will be guided by social and environmental responsibility. Considering the operator’s business…