Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.
LogRhythm, the company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, has partnered with The Health Informatics Service (THIS), an innovative, collaborative NHS organization providing digital and IT services, to transform healthcare security in the UK with LogRhythm Axon. The partnership enables THIS to serve one of its key customers within the Bradford District and Craven Place with a 100% cloud-native security operations platform. THIS gains a flexible security solution that minimizes expenses and provides a simple platform design for security teams to identify threats. Axon’s increasing adoption in Europe is strengthening enterprise’s hybrid IT security postures within the region and enhancing the analyst experience with complete visibility into network threats. “The threat landscape in Europe is currently experiencing rapid growth, with more organizations featuring in headlines after falling victim to sophisticated attacks. Amongst these organizations, the healthcare industry is one of the biggest…
Vodafone UK’s launch of 5G Ultra, a standalone 5G service, marks a significant milestone in the UK telecom market, offering faster speeds and improved battery life. However, with limited device support and potential focus on B2B applications, will competitors follow suit?
BT launches a campaign for their Digital Voice Service, aiming to replace analogue landlines with VoIP technology in a “once-in-a-generation upgrade.” The project targets a simple switch for most customers, with a comprehensive education and reassurance strategy to address concerns.
Nigeria’s mobile market experiences a significant shift as the NCC allocates 25 MVNO licenses, driving competition and expanding service offerings. This move aims to improve connectivity in rural areas and transform the African telecoms ecosystem in 2023.
Finnish provider DNA’s exceptional growth in the telecommunications market is rooted in their commitment to network performance and customer experience, leveraging 5G advancements and expanding coverage to ensure quality service for subscribers.
Spark reveals plans to trial satellite-to-mobile services, offering additional coverage and network resilience. Working with satellite provider Lynk, the initial trial focuses on text messaging before expanding to voice and data services, assessing the technology’s potential impact on telecommunications.
DIDWW, a leading global provider of VoIP and SIP trunking services, has expanded its strategic partnership with AssistYou, a top developer of AI-driven voice assistants for large-scale phone customer service operations. By harnessing the power of DIDWW two-way SIP trunking, this collaboration aims to deliver enhanced voice services and further expand the global reach of AssistYou’s innovative voice assistant solution. Seeking to deliver best-in-class technology and services, AssistYou recognizes the crucial need for a partner, like DIDWW, capable of providing worldwide coverage for call termination, ensuring high-quality and secure VoIP communications. By employing the potential of voice technology, AssistYou helps businesses to reduce customer service workload, increase availability, and elevate overall customer satisfaction. Additionally, AssistYou Analytics tool enables organizations to analyze and enrich every phone call in real-time, generating valuable insights to optimize customer service and operational processes. Through this extended partnership, AssistYou will benefit from secure and uninterrupted voice…
Thematic integrates Generative AI into their feedback analytics platform, enhancing customer feedback analysis through large language models. Their new Theme Summarizer feature offers easy-to-read summaries, while visualizations and reports aid product decision-making and trend identification.
DIDWW, a leading global provider of premium quality two-way VoIP and SMS communications, has announced the expansion of its SIP trunking services, now offering local termination in Japan and Singapore. This strategic move reinforces the operator’s commitment to providing comprehensive coverage and robust communication solutions to businesses across the Asian region. The DIDWW SIP trunking solution serves as an efficient alternative to traditional telephony, leveraging a private, global IP network to deliver services with solid reliability and scalability. With virtually unlimited call capacity and flexible SIP trunk settings, customers can make truly local calls in Japan and Singapore while seamlessly connecting their local or international business communications. The recent additions to DIDWW local dialing coverage extends the availability of the company’s local termination service to 44 countries. In addition, the carrier’s SIP trunking solution offers numerous benefits, including a high level of audio quality and emergency calling capabilities in certain…
