In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.
Amazon’s Project Kuiper and Vodafone join forces to bolster 4G and 5G availability in Europe and Africa using cost-effective low Earth orbit (LEO) satellites. This partnership aims to connect distant cellular antennas to core networks, enabling telecom services without relying on intricate fibre-based systems. With a larger goal of bridging the digital divide, the collaboration also plans to offer backup services for disruptions and connect distant infrastructure.
Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking and SMS services, is primed to both participate and sponsor in two of the most anticipated telecommunications events this September – the Asian Carriers Conference (ACC 2023) and the Wholesale World Congress (WWC 2023).
In a world driven by connectivity and instant communication, businesses need reliable and efficient phone service to thrive. OFFICErING team understands that. With a mission to provide the most reliable phone service at the best prices, OFFICErING has revolutionized the way businesses connect and collaborate. By combining cutting-edge technology, a carrier-class IP network, and an unwavering commitment to customer satisfaction, OFFICErING offers a seamless and feature-rich phone system that guarantees uninterrupted communication.
Ooma, a prominent player in the realm of smart communications solutions, and Prologis Inc., a leading global logistics real estate firm, have joined forces to bring enhanced telecommunications services to Prologis’ Essentials platform users. This encompassing offering includes the Ooma Office business phone service, tailored to meet the communication and collaboration needs of small and medium-sized enterprises, and the innovative Ooma AirDial® POTS replacement solution.
Leading tech research institution Omdia, a division of Informa Tech, has introduced the Channel Partner Strategies Intelligence Service, a market research solution tailored to channel-oriented vendors and tech suppliers. This innovative service aims to expedite growth and provide a comprehensive understanding of the pivotal trends influencing the tech domain. With a special emphasis on the changing technology consumption landscape due to the evolution of managed services, the service also delivers insights into emerging solution providers.
To provide immediate relief, Verizon has extended its offering of unlimited calling, texting, and data services for prepaid and postpaid customers residing on Maui. This special arrangement, available from August 10 to August 31, 2023, aims to provide solace to thousands of consumers and small business owners who heavily depend on their mobile devices during this challenging period. The initiative covers all prepaid and postpaid consumer and small business customers with billing addresses on Maui.
The Q2 global market growth for cloud infrastructure services showed a flourishing trend, although at a slightly reduced rate from Q1. The noteworthy strides are largely linked to evolving spending habits, with AI expected to power considerable growth soon. Amazon and Microsoft demonstrate this shift, announcing AI-focused programs in response to the rising demand. Nevertheless, mastering AI implementation comes via strategic partnerships, open to those willing to forward AI applications.
Vodafone UK launches an industry-first initiative offering customers battery replacements for three years and continued coverage for manufacturing defects. This ‘lifetime service promise’ extends to both new and refurbished handsets, provided an active Vodafone Pay Monthly Airtime Plan is in place. Innovatively eliminating inconvenience, a battery diagnostic tool within the Vodafone app allows customers to easily confirm if their device requires a battery replacement.
