TELUS International and Five9 launch an advanced AI-powered Contact Center as a Service platform. Phonism integrates with Cisco’s Webex, providing cost-effective device management and streamlining collaboration. Viking Electronics endorses Ooma AirDial as a reliable POTS replacement, emphasizing wireless turnkey solutions. Cresta unveils AI enhancements for contact centers, driven by Large Language Models, promising unprecedented performance and productivity.
As 5G Fixed Wireless Access (FWA) evolves with its next phase, 5G Advanced, worldwide research indicates growth and potential for higher speeds and reduced latency. The Middle East currently showcases impressive progress with over 1.6 million 5G FWA users. Yet, debates exist over its future, exploring whether 5G FWA will remain an affordable alternative to fixed broadband or tap into its speed for new applications. Moreover, cost is a concern for Customer Premises Equipment (CPE) devices, considered a current hurdle in advancing 5G FWA.
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that it will deliver a digital transformation project for Beyond ONE in the growing Latin American market. The newly announced project will see Sinch optimizing Beyond ONE’s digital infrastructure to improve customer experience for its users.
One New Zealand’s strategic acquisition of local operations from UK-small cell provider Dense Air aims to strengthen mid-band spectrum. Promising enhancements to fixed-wireless access services, this merge incorporates a significant 70 MHz of spectrum into One NZ’s 4G and 5G networks. This move aligns with the company’s efforts towards modernizing its network, hinting towards a customer-centric future with expanded 5G network and possible SpaceX collaboration.
This saga involving T-Mobile’s massive $23 billion merger takes a fresh twist as the company is pushed into the spotlight over allegations of anti-competitive activities. Seven complainants allege that the consolidation of the mobile space resulted in AT&T and Verizon hiking their prices. With these lawsuit-triggered questions featuring at the heart of the upcoming Connected America conference, the telecom industry braces itself for this landmark case’s outcomes.
Taking bold steps towards combatting climate change, Japan’s leading telecom firm, NTT DoCoMo, unveils ambitious initiatives looking to drastically cut its scope 3 emissions. These indirect emissions derive largely from the supply chain, making up approximately four-fifths of the company’s total greenhouse gas output. Taking the bull by the horns, DoCoMo is charting an eco-conscious path, pledging to fully utilize renewable energy sources and implement energy-saving measures across its network. With an eye on the future, the telecom titan plans to transform its supply chain to become environmentally friendly by 2040, all while leveraging technology to help suppliers and customers visualize their carbon footprint. As the telecommunications industry continues to battle climate change, stay tuned for further updates.
BYOC, or Bring Your Own Carrier, is a cost-effective approach for businesses seeking greater control over their VoIP services. This comprehensive guide explains the concept, advantages, and considerations of BYOC in VoIP. It offers insights into cost savings, global coverage, control, and flexibility, helping businesses make informed decisions to optimize their voice services while cutting costs.
A recent survey found that 85% of broadband and mobile consumers find annual price hikes unjust, adding the frustration that 87% believe they should be able to switch providers without penalty if such increases occur mid-contract. However, the reality presented by providers paints a different picture. These unexpected cost changes and fear of penalties for ending contracts prematurely have driven 62% of surveyed participants to consider switching providers immediately after unexpected price increases. This trend prompted a response from Ofcom for clearer pricing transparency, a call further championed by Uswitch and Which?. This has led to new guidelines by the UK’s Committees of Advertising Practice, aiming to ensure providers fully disclose potential cost changes to customers.
After the whopping $6.2 billion acquisition by Inmarsat, Viasat is readying for a major reorganization, with a planned 10% workforce reduction. The move, affecting approximately 800 roles, aims for a substantial year-on-year cost-saving starting from 2025. Despite the promising financial outlook, the firm accepts the substantial costs linked with these transitions, yet considers them a vital investment for the future.
Stepping into the spotlight, Ericsson unveils a software toolkit aimed at enhancing 5G connectivity services. Harnessing fresh algorithms to optimize performance, modifying RAN slicing for faster service, and promising superior low-latency capabilities, this toolkit is a game-changer. Despite the off-pulse struggle to unlock 5G potential, this toolkit is deemed as a catalyst for transitioning from ‘best-effort’ broadband to premium experience. Yet, the question remains: Will consumers bite? In this backdrop, Network X, a collaboration with the wireline and cloud industries, promises insightful stories and strategies, marking a critical date for telecom enthusiasts.
