1931 Results

customer service

Search
Clickatell
Telecom News

Clickatell launches the world’s first Chat Commerce Platform for brands

By

Clickatell, a mobile messaging and chat commerce pioneer, has introduced the world’s first Chat Commerce Platform as a Service (CCPaaS), which enables companies to capitalize on chat commerce opportunities. The new platform enables businesses to communicate, connect, and transact with consumers over existing messaging networks. The CCPaaS platform allows for comprehensive, authorized commerce experiences within popular messaging environments including WhatsApp, Apple Messages, SMS, and USSD. This latest Clickatell product will help businesses stay ahead of the conversational commerce trend and help them capitalize on the potential that chat commerce brings to the market. Through the simplicity of texting, the platform enables relevant, in-context brand experiences and secure payment possibilities. Businesses may do business on the world’s most popular messaging apps, saving time, money, and increasing customer satisfaction. Clickatell’s CCPaaS is also the first SaaS solution to enable secure payment processing through integration with key payment gateways, allowing…

by
Keep Reading
Telecom News

Genesys’ AppFoundry now features Peerless Network’s SIP Trunks

By

Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences. According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,”…

by
Keep Reading
VOIP SMS
VoIP Fundamentals

Sending SMS over VoIP? Here’s How and Why

By

Text messaging is one of the most prevalent forms of communication in today’s society. With over 10.9 billion mobile connections globally, adding text messaging into your business operations may no longer be an option, but a must. With so many people using text messaging, it’s important that you don’t ignore this powerful tool for reaching out to customers and prospects. How does VoIP SMS work? Texting over VoIP is an important component of future corporate communications. Businesses can utilize text messaging as a communication and marketing medium if clients opt in and supply a mobile phone number. This is a more affordable and secure option than regular cell phone subscriptions and text messaging, plus it’s simple to set up too. The majority of the time, VoIP texting functions are quite similar to VoIP calling. You must obtain a DID number that supports SMS and download an app or utilize an…

by
Keep Reading
Week #15
News Roundup

A quick roundup of the news in Telecoms | Week #15

By

Telgorithm launches a new product feature dubbed Time Routing Telgorithm, an A2P text messaging API provider, has introduced Time Routing, a novel product feature that enables enterprises to better manage queued A2P messages. Businesses may use this tool to plan communications in advance, cancel them, or “expire” queued messages that are no longer required owing to time constraints on a per campaign basis. In particular, for high-volume and time-sensitive SMS/MMS initiatives, this capability enables enterprises to better manage A2P communications and save expenses. In addition to Telgorithm’s current Smart Queueing and Message Prioritization functionalities, Time Routing is provided with the API at no additional cost. Read the full article. Sinch announces strategic collaboration with Salesforce Sinch, a cloud communications supplier, has established a strategic partnership with Salesforce. Sinch will be a critical provider for Salesforce’s worldwide SMS delivery operations and will supply Salesforce and its global client base with enterprise-grade…

by
Keep Reading
Snom
Telecom News

Snom achieves second-best result in its history and acknowledges the contribution of its partners

By

The premium brand of IP telephony is delighted by the excellent results it has achieved at the end of its fiscal year and thanks its sales partners for their tremendous loyalty and support. IP telephony pioneer Snom, has maintained record sales figures and strengthened its market share in the fiscal year 2023. Crucial to Snom’s success has been the cooperation of its sales partners, who have made an active contribution to the brand’s success, despite the global political climate and recessionary trends of the last twelve months. As Snom’s CEO Gernot Sagl shares, the past year has been a challenging one for companies active in the B2B space. As soon as the market restraint triggered by the pandemic subsided, companies then had to deal with soaring operational, energy and fuel costs. All of this in combination created a series of knock-on effects and additional hurdles. For example, some…

by
Keep Reading
Week #14
News Roundup

A quick roundup of the news in Telecoms | Week #14

By

US carriers to address airline safety concerns over C-band spectrum In an open letter, AT&T, Verizon, T-Mobile US and UScellular agreed to take voluntary steps to allay worries about aviation safety and allow these telecom companies to fully utilize their C-band spectrum. According to the letter, the steps are intended to minimize operational impact on C-Band operations and support full-power deployments across the C-Band spectrum. In the past, airlines have resisted the introduction of C-band spectrum for 5G services due to concerns over interference with aircraft altimeters. To assure the secure coexistence of C-band frequencies and radio altimeters, which are more than 220 MHz apart, the FCC has issued licensing and technical standards. Read the full article. Deutsche Telekom now owns a 50.2% stake in T-Mobile US According to CEO Tim Höttges, Deutsche Telekom now owns 50.2% of T-Mobile US, completing a long-term objective initially stated at the company’s 2021…

by
Keep Reading
Week #13
News Roundup

A quick roundup of the news in Telecoms | Week #13

By

Vodafone Germany to cut 1,300 jobs in realignment efforts Vodafone Germany has revealed intentions to cut 1,300 positions in management, double functions, and areas with no direct customer interaction as part of a realignment and return to growth effort. In addition, the operator intends to establish 400 new customer-facing positions, resulting in a total loss of 900 positions. The decision comes on the heels of a 1.8% year-on-year decline in fiscal Q3 service income due to client losses in Germany, which is likely to be a special focus of cost-cutting efforts. Telecom companies such as BT and Orange Business have also recently announced layoffs. Read the full article. Five9 launches AI Summary tool for contact centers Five9, a cloud contact center service provider, has released Five9 Agent Assist 2.0 with AI Summary, driven by OpenAI’s language model technology. The solution produces summary highlights of client call recordings in seconds, decreasing…

by
Keep Reading
AVA Energy
Telecom News

Nokia unveils enhanced AVA Energy efficiency software for CSPs

By

Nokia has released an update to its AVA Energy efficiency software, which now features improved algorithms and power-saving strategies, allowing communication service providers (CSPs) to achieve significant reductions in electricity use in their networks.   The enhanced Nokia AVA Energy efficiency tool’s improved machine learning algorithms will allow CSPs to reduce power usage in their data centers, as well as network base stations, batteries and air conditioning units in telecom networks.   Based on customer testing, Nokia AVA Energy efficiency software can reduce power use by up to 30%, which is an increase of around 10% from the original program. The upgraded solution enables operators to automatically shut down idle and underutilized equipment using algorithms. It also offers the possibility to entirely disconnect gear through remote power control modules.   Businesses use Nokia’s AVA Energy efficiency software to reduce overall energy costs while addressing environmental sustainability issues in their operations.…

by
Keep Reading
Week #12
News Roundup

A quick roundup of the news in Telecoms | Week #12

By

Premium smartphones account for over half of global handset revenues in 2022 According to Counterpoint Research, higher-priced smartphones – those costing more than $600 – accounted for 55% of entire handset revenue in 2022. This is the first time that premium market revenue has accounted for more than half of the worldwide smartphone market. In 2022, revenue attributed to handsets costing $1,000 or more increased by 38%. Apple did well in the premium market, rising 6% year on year and accounting for three-quarters of overall sales in the sector. With more OEMs producing foldable devices in the luxury market, Android smartphones might experience a fresh wave of growth in 2023. Read the full article. Vonage launches no-code video conferencing solution for businesses With the introduction of Vonage’s Meetings API, companies now have a developer-free method of integrating video conferencing into their websites or platforms. The no-code, customizable API is designed…

by
Keep Reading
Orange Belgium
Telecom News

Orange Belgium gets approval for acquisition of VOO

By

The European Commission has given Orange Belgium permission to purchase 75% of the capital, less one share, of VOO SA. The decision, which was made public on March 21, allows Orange Belgium to proceed with the proposed acquisition and strengthens the business’s convergent multigigabit strategy on a national scale.   Orange Belgium’s undertakings, according to the European Commission, completely resolve the competition issues discovered during the purchase process. On completion of the acquisition, Orange Belgium hopes to run a high-speed network across Wallonia and a portion of Brussels.   The company’s ambitious investment strategy, along with the combined personnel talent and knowledge of VOO and Orange, is anticipated to raise the standard of services provided to clients and boost competition in the Walloon and Brussels areas.   Xavier Pichon, Chief Executive Officer at Orange Belgium, expressed his satisfaction with the European Commission’s decision: “We are thrilled by the decision of…

by
Keep Reading
Load More