Sinch’s latest report reveals that nearly all businesses plan to use AI in customer communications this year. As customer expectations grow, companies are embracing AI to deliver personalized, secure, and seamless experiences across channels like SMS, chat, and voice.
Vodafone Idea has launched 5G services in Bengaluru as part of its nationwide rollout, partnering with Samsung Electronics to upgrade its network. The collaboration includes advanced technologies like Massive MIMO and virtualized components, enhancing connectivity while maintaining 2G support.
DIDWW has launched outbound SIP trunking in Cyprus, expanding its high quality local call termination services to 54 countries. This strategic move supports businesses with reliable voice routes, regional compliance, and responsive customer support.
In a landmark move, Netomnia and Adtran have launched the first commercial 50G PON service in the UK, revolutionizing the broadband sector. This deployment utilizes Adtran’s SDX 6400 Series to deliver hyper-fast connectivity, seamlessly integrating with existing PON networks. This advancement highlights the power of next-generation PON technology.
Juniper Networks and ServiceNow have launched an AI-driven network and service automation solution, combining Juniper’s Mist platform with ServiceNow’s telecom tools. This unified system streamlines operations for managed service providers, boosts efficiency, and reduces costs.
Sparkle’s AISNA project has transformed its network operations by automating tasks and streamlining processes. With faster alert handling and major time savings, the initiative improves efficiency and enhances customer service. Developed with Engineering, this innovation reflects Sparkle’s commitment to operational excellence and better client experiences.
Sinch and OneReach.ai have partnered to deliver powerful AI-driven customer experiences by combining Sinch’s global communications infrastructure with OneReach.ai’s advanced agent orchestration platform, enabling businesses to rapidly deploy intelligent, personalized interactions across preferred customer channels.
Intelsat and AXESS Networks have expanded their partnership to enhance satellite connectivity across the Americas. By combining infrastructure and expertise, they aim to deliver reliable, scalable communication services, particularly in areas with limited traditional infrastructure.
DIDWW has expanded its number porting coverage in Slovenia, aligning with their mission to enhance global phone number porting options. Businesses using Slovenian DID phone numbers can now enjoy a seamless transition to DIDWW, benefiting from two-way VoIP trunking services.
DIDWW has launched A2P messaging in Australia, expanding its global communication services. This new feature empowers businesses to automate outreach, improve engagement, and streamline operations across sectors like retail, healthcare, and finance.
