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Tollring, a leading developer of analytics software, has introduced its Analytics 365 AI-Powered Recording to the Microsoft Azure and AppSource marketplaces. This new feature enhances the Analytics 365 portfolio, providing comprehensive recording capabilities for Microsoft Teams. The AI-driven tool offers transcription, keyword detection, topic analysis, sentiment evaluation, and outcome analysis, allowing organizations to gain in-depth insights into customer interactions and behavior patterns.

Digicel Group has announced the launch of its subsea fibre cable, Deep Blue One, marking a major investment in enhancing international submarine connectivity. This development is poised to significantly improve internet and communication services across the Caribbean and South America, with French Guiana, Suriname, Guyana, and Trinidad & Tobago being key beneficiaries.

Today at Customer Contact Week (CCW), Sanas, provider of the world’s first Real-Time Accent Translation technology, announced its newest product, Sanas Noise Cancellation, will be free to all organizations globally forever, starting in August. Leveraging patent-pending next-generation AI technology, Sanas Noise Cancellation will elevate the entire contact center industry by offering a complimentary, noise-free communications environment to contact centers worldwide.

DZS, a leading developer of Network Edge, Connectivity, and Cloud Software solutions enabling broadband everywhere, has announced the successful completion of its acquisition of NetComm Wireless Pty Ltd. This acquisition marks a significant milestone for DZS, reinforcing its dedication to providing comprehensive connectivity solutions to communications service providers and enterprise customers.