In a strategic move to cater to the evolving needs of businesses, Zoom Video Communications, Inc. (NASDAQ: ZM) has announced a series of enhancements to its AI-powered customer experience (CX) suite. The company, known for its widely used video conferencing platform, is expanding its reach into the contact center space.
Verizon Public Sector has clinched a $15 million task order to upgrade voice and data services for the U.S. Navy’s Morale, Welfare and Recreation (MWR) division. The contract, granted under the federal government’s Enterprise Infrastructure Solutions (EIS) procurement initiative, will witness Verizon integrating innovative technologies and services for voice across MWR’s global locations.
The rapid adoption of embedded SIMs (eSIMs) is poised to revolutionize the cellular Internet of Things (IoT) landscape, causing significant market disruption and driving growth, according to insights from GlobalData, a leading data and analytics company.
Huawei’s new Paris Innovation Centre reflects its pledge to advance the tech landscape in Europe through collaboration. This £2 million-per-year initiative aims to cement positive relations between corporations and small-medium enterprises (SMEs). SMEs, the bedrock of Europe’s economy, often grapple with the complexities of digital transformation, an issue the Innovation Centre seeks to address.
In a groundbreaking move set to reshape the landscape of business communication in the UK, Sangoma Technologies, a leading global provider of business IT and communication solutions, has announced a strategic partnership with UK-based Sol Distribution. The collaboration is poised to offer a lifeline to thousands of businesses grappling with the impending end of traditional analogue telephony, providing them with a seamless transition to a digital-first future.
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that the company has been positioned as a Leader in the Omdia Universe: CPaaS Platform Providers 2023/24. The evaluation was based on specific criteria that analyzed Sinch’s strategy, execution, and market presence.
RedShift Networks, a leading provider of VoIP security solutions, today announced a new partnership with TD SYNNEX a leading global distributor and solutions aggregator for the IT ecosystem. This partnership will enable VoIP/UC network operators and managed service providers the ability to easily deploy network wide, cutting-edge cybersecurity software with unmatched distribution capabilities.
Nippon Telegraph and Telephone Corporation (NTT), NTT DOCOMO, and SKY Perfect JSAT join forces with Amazon’s Project Kuiper to turbocharge Japan’s telecom services. The partnership seeks to leverage Project Kuiper’s Low Earth Orbit (LEO) satellite broadband network, offering a breadth of connectivity to enterprises and government entities despite the nation’s geographical challenges. The strategic emphasis is on utilizing Kuiper’s capabilities for redundant communication networks, covering even hard-to-reach locations ramping up continuity of services after emergencies and natural disasters.
In an intriguing shift, Telefónica, the Spanish telecom titan, is exploring potential profits from selling its Tech unit, stirring up future predictions. Insider details reveal engagement with multiple financial institutions and a goal to retain majority control, a factor that might affect investor incentive. Amid this, the Tech division’s impressive financial growth and its strategic significance in enterprise technology are undeniable.
The UK government’s recent decision to continue a tax exemption policy marking network gear costs as deductible pre-tax profit boosts established telecom firms like BT, although smaller enterprises might not see similar benefits. This fiscal initiative heavily benefits BT in their £15 billion full-fibre project, increasing their capital spending by £300 million annually, expediting their fibre rollout to 25 million homes by 2026.
