Google Chrome’s desktop version is set for a Material You design update. Apple hints at traditional smart glasses development through a recent patent, complementing their Vision Pro headset. Verizon introduces a versatile Mobile Onsite Network-as-a-Service for enterprises, offering private networks, edge compute, SD-Wan, and satellite connectivity. Meanwhile, Google unveils its Pixel 8 series and teases the Pixel Watch 2 ahead of an October 4th launch event.
Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion, a respected US-based market research and consulting firm.
Two prominent players in the outsourced IT services for Managed Service Providers (MSPs) sector, Uptime Solutions and Inbay, have officially joined forces, marking a pivotal moment in their industry collaboration. This merger solidifies their collective standing as the ultimate destination for comprehensive outsourced IT services tailored to the evolving needs of MSPs.
Ekinops, a telecom solutions leader, has unveiled its OneOS6-LIM, a game-changing virtualization solution. This innovation optimizes hardware, integrating an efficient ONEe600 router to provide top-notch services, debunking doubts about uCPE economics. Ekinops’ partnership with EANTC AG solidified its position as a potent player in NFV, offering quick ROI for service providers.
In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.
In a record-breaking flurry of innovation submissions, the Connected Britain Awards are turning the spotlight on frontrunners shaping the UK’s digital frontier. The anticipation builds as the official shortlist for 2023 announces contenders across 15 award categories.
Evolve IP, a rapidly expanding global collaboration solutions provider, has achieved the esteemed status of a gold partner with Snom, a leading IP telephony hardware manufacturer. This development marks a significant step forward for Evolve IP’s digital transformation capabilities, particularly across the EMEA region.
The France-based Iliad Group has carved a unique path in the European telecommunications landscape, touting its “Iliad way” as the driving force behind its outperformance in the three key markets of France, Italy, and Poland. Iliad reported impressive group organic revenue growth, with France contributing 7.7%, Italy 12.2%, and Poland 5.6% for the first half of 2023.
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
Joining forces to propel Denmark into the 5G age, telecommunications giants Ericsson and TDC NET confront the intricacy of transitioning to Standalone 5G. The venture promises enhanced connectivity, yet its real impact remains under scrutiny. Their collaborative effort hinges not just on operational advancement but also in setting a future-ready network infrastructure with increased energy efficiency and advanced services. However, as TDC NET prepares to navigate this expansive opportunity landscape, it’s essential to question the overall strategic footing of the industry—a fascinating watch for tech aficionados. Stay informed with the Telecoms.com newsletter.
