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Telecom News

Callroute and Coolwave to automate cloud communications for UCaaS platforms

By Aiste Kryzanovske October 13, 2022

In order to streamline the deployment of cloud telephony services across UCaaS and CCaaS platforms, Callroute, a supplier of cloud voice solutions, has teamed up with Coolwave Communications, a global provider of voice and messaging solutions. Through this collaboration, partners and clients will gain access to secure and excellent voice quality with regionalized points of presence when using Coolwave’s cloud-based, self-service and white-label Cool Operator platform, which streamlines international telephony. Also, end users may use Callroute’s Bring Your Own Carrier (BYOC) feature to quickly connect Coolwave’s worldwide SIP network to UCaaS services like Microsoft Teams. This new agreement also benefits Callroute’s existing partners, opening up previously restricted markets and prospects. Partners will be able to capitalize on this collaboration by providing a quick and easy go-to-market solution, allowing these industry participants to attract new business. Voxnube, a global provider of distributor voice services and solutions to Callroute…

Telecom News

Telinta taps Hurricane Electric to provide global connectivity for Telinta’s hosted Softswitch and Billing platform

By Aiste Kryzanovske August 16, 2022

Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, and Hurricane Electric, the world’s largest IPv6-native Internet backbone, announced today that Telinta is adding Hurricane Electric’s IP network to connect its cloud-based TeliCoreTM Softswitch and Billing platform, providing world-class connectivity to Internet Telephony Service Providers (ITSPs). The collaboration is significant and brings together Telinta’s TeliCore platform, the largest hosted softswitch of its type anywhere in the world, with Hurricane Electric’s global IPv6 network, the largest IPv6 backbone in the world. As part of Telinta’s redundant connectivity with multiple Tier-1 carriers, Hurricane Electric will enhance Telinta’s global reach in providing hosted solutions to customers worldwide. This includes white label solutions for popular VoIP and UCaaS services such as Hosted PBX, SIP Trunks, VoIP calling from brandable Mobile and Desktop softphones, WebRTC, and more. “By leveraging our rich global network, Telinta can further serve the needs of VoIP providers,” said…

Telecom News

Pragma upgrades its iPECS cloud UCaaS platform

By Aiste Kryzanovske August 10, 2022

Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud. iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions. Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry. IPECS Analytics is the offering’s focal point for…

Telecom News

Hayo Telecom selects Telesmart.io for number and messaging platform

By Aiste Kryzanovske May 26, 2022

Hayo Telecom, a Senegalese operator, has chosen Telesmart.io, a worldwide number and messaging service provider, as the provider of its API-enabled number and messaging platform. This is Telesmart.io’s first partnership in the geographic area, and this cooperative venture will help Hayo Telecom service its African consumers more efficiently and effectively. Hayo Telecom has now achieved Dynamic Partner Status as a Telesmart.io partner, giving the company instant access to a number inventory. As contact center, voice and messaging collaboration solutions continue to be in demand, the Telesmart.io inventory management platform for voice and messaging makes it simple to monetize the opportunity in the Communications Platform as a Service (CPaaS) market. The platform may be integrated with Hayo Telecom’s existing business systems as well as Telesmart.io’s “Bring Your Own Numbers” concept to handle all number inventories in one place. Sign-up, connectivity, on-line provisioning, functionality, visibilit, and reporting are all automated…

Telecom News

Merchants partners with Avaya on customer experience platform

By Aiste Kryzanovske April 6, 2022

Avaya, a worldwide technology firm that specializes in cloud communications and workstream collaboration solutions, has teamed up with Merchants, a customer management partner focusing on the business process outsourcing market. Together, the two companies will launch Total Experience, a cloud-based, multi-channel customer experience platform that will better empower local businesses to fulfill the ever-changing demands of their consumers. The Merchants’ and Avaya’s partnership will help companies to provide the Total Experience platform to their consumers through a subscription-based, all-inclusive, easy-to-manage solution. This will allow the two companies to launch new services more quickly and with a lower total cost of ownership and a higher return on investment. Merchants will host a variety of Avaya OneCloud portfolio products and make them available to companies via a cloud-based subscription model, allowing enterprises to acquire the capacity and services they demand on an as-needed basis without incurring large upfront expenses. …

Telecom News

VoIP operator DIDWW enhances the look of its SIP trunking platform

By Aiste Kryzanovske March 31, 2022

Designing the right systems and easy-to-use tools is the key element for creating a seamless customer experience. In light of this, DIDWW, a leading provider of premium quality VoIP communications and two-way SIP trunking services, has recently launched its redesigned and improved self-service user portal. This major update to the DIDWW User Panel is set to maximize a positive customer experience by featuring a new dashboard, an upgraded porting tool, enhanced SMS trunk administration, and more. The improvements to the SMS service will simplify management activities and allow DIDWW customers to better leverage the features of the platform, including voice and SMS functionality on the same phone number, which is unique to DIDWW in the cloud communications industry. One of the key elements of the telecom operator’s latest release is an upgraded porting tool. This advancement allows global carriers and enterprises to easily manage the entire porting process…

Telecom News

Qualcomm unveils 5G and AI drone platform

By Aiste Kryzanovske August 19, 2021

Qualcomm Technologies has developed a drone platform with an artificial intelligence and 5G-based reference architecture. The Qualcomm Flight RB5 5G platform aims to speed up the growth of commercial, corporate and industrial drones. The Flight RB5 5G Platform is designed to serve as a foundation for commercial, enterprise and industrial drone development, assisting organizations in successfully capturing and processing data from drone cameras. The new 5G platform combines several complicated systems into a closely connected drone system. Mapping, inspection, film and entertainment, military, security and emergency response and delivery are some of the use cases for this technology. The platform, which is powered by the Qualcomm QRB5165 processor, expands on Qualcomm Technologies’ most recent solutions for the Internet of Things (IoT), delivering a solution that will power the next generation of high-performance, low consumption 5G drones. AI and machine learning are key to the platform, assisting in the…

Telecom News

Deutsche Telekom invests in a blockchain platform Celo

By Aiste Kryzanovske April 22, 2021

Deutsche Telekom (DT) has announced that it is investing an undisclosed amount in the blockchain payment platform Celo. The company also purchased an unspecified amount of Celo digital tokens to be used on the platform. Deutsche Telekom will be the first telecommunications company to join the Celo Alliance for Prosperity. Celo is an open-source blockchain ecosystem that focuses on making decentralized financial (DeFi) systems and tools accessible via the smartphone. The Celo ecosystem includes a decentralized, proof-of-stake blockchain technology package, a native asset (CELO), two stablecoins (cUSD and cEUR) and the Celo Foundation Alliance of Prosperity. The company was launched in 2017 and has maintained a low profile in the crypto market. However, this has changed in recent months, in part due to the recent $20 million funding raised by blue venture capital firms, including Andreessen Horowitz. This move by DT represents their initial foray into and testing…

Telecom News

Telnyx’s platform Telnyx.org aimed for nonprofits

By Aiste Kryzanovske October 20, 2020

Telnyx, a next-generation communications platform providing operator-level services over a global, private IP network, has created a company’s social impact group, Telnyx.org. The platform is aimed at non-profit organizations, social enterprises and social entrepreneurs. The Telnyx.org Impact Initiative offers a $500 social impact credit that can be used on the Telnyx platform. Other benefits include discounts on the Telnyx platform and access to a global customer support team available 24/7 every day of the year. Organizations (or equivalent non-profit organizations exempt from tax) as defined in Article 501 (c) (3), B-Corp or social enterprises committed to using this service for positive social change, are eligible for the Impact Initiative. In addition to the $500 social impact credit, Telnyx.org Impact Initiative participants will receive a discount on access to cloud communications, including voice, SMS, networking and wireless services, through the Telnyx Mission Control Portal and API. With the Mission…

Telecom News

Infobip launches customer engagement platform Moments

By Aiste Kryzanovske September 10, 2020

The international IT and telecommunications company Infobip announced the launch of its new omnichannel customer engagement platform, Moments. Infobip provides a global cloud communications platform that enables companies to create a connected customer experience at all stages of platform usage. The new Moments platform will allow brands to better understand and reach the modern consumer in the digital age. It also promises to provide a sense of human touch to digital communications by supporting personalized messaging and creating smart automated trips through a nationwide omnichannel customer engagement hub. The service is designed to create a sincere connection between people through relevant content obtained from important customer information analysis, including their interests and activities. Moments uses Infobip’s first mobile telecommunications legacy to allow marketers to build long-term relationships through its extensive portfolio of channels, which include WhatsApp, Facebook Messenger, Viber, Line and other chat apps, as well as SMS,…