You searched for platforms | Page 13 of 58

CPaaS

DIDWW integrates phone.systems™ cloud PBX with ActiveCampaign CRM

By Gintare Jakonia March 18, 2026

Dublin, March 17, 2026 – DIDWW, a global telecom provider of premium-quality SIP trunking and two-way SMS services, has announced a new integration between its cutting-edge cloud PBX, phone.systems™, and ActiveCampaign CRM. Designed to help businesses streamline customer communications, this integration synchronizes contact data, automatically logs calls, and delivers deeper visibility into customer interactions – all within a single connected workflow. With this integration, phone.systems™ users can connect their ActiveCampaign accounts to automatically match inbound and outbound calls with CRM contacts. Calls are logged directly within ActiveCampaign, enabling sales and support teams to maintain accurate, up-to-date communication histories without the need for manual data entry. In addition to call logging, automatic contact synchronization between the two platforms ensures that customer information remains consistent across systems at all times. Further enhancing the integration, AI-powered call insights within phone.systems™ provide teams with greater visibility into conversation outcomes, helping organizations optimize customer engagement and…

AI

Equinix Innovates with AI-Infrastructure Solutions & Telco Partnerships

By Gintare Jakonia March 17, 2026

As the demand for efficient AI infrastructure expands, Equinix emerges as a frontrunner with its neutral interconnection hubs, revolutionizing enterprise cloud connectivity. By streamlining last-mile access and offering a comprehensive AI framework, Equinix facilitates seamless integration across diverse cloud platforms. Position your VOIP solutions for future-ready network advancements, leveraging Equinix’s strategic expertise.

Market Trends

Entitlement Servers – Transforming eSIM, RCS, and Satellite Connectivity

By Gintare Jakonia March 17, 2026

The rapid rise of eSIM technology is revolutionizing VoIP services and telecommunication. With flagship smartphones and emerging wearables integrating eSIM, operators face a challenge to scale digital services efficiently. Entitlement servers are crucial for seamless VoIP service activation, enabling operators to move beyond outdated methods and provide scalable digital experiences. Entitlement servers innovate network API monetization, ensuring customers benefit from security and streamlined connectivity, paving the way for operators to capitalize on new revenue streams and enhance VoIP user experiences. As digital technology reshapes connectivity, embracing these innovations becomes essential for long-term success.

AI

True Corporation Embraces AI for Telecom Transformation

By Gintare Jakonia March 17, 2026

True Corporation’s strategic transformation into an AI-oriented telecom-tech firm presents exciting developments in the VoIP industry. By revolutionizing customer experience and service integration with AI, True aims to enhance both mobile and broadband services. This forward-thinking approach promises significant advancements in VoIP technology and digital connectivity in Thailand.

AI

Salesforce’s Agentforce Transforms CRM with AI and Native Voice

By Gintare Jakonia March 16, 2026

Discover how Salesforce is revolutionizing the VoIP landscape with its new Agentforce Contact Center. At Enterprise Connect 2026, this CRM-native platform was unveiled, integrating AI, voice, and digital channels. With native voice capabilities, Salesforce simplifies customer service operations, effectively merging CRM data and service workflows into a unified solution.

UCaaS

Mitel Unveils Edge, WX – Revolutionizing Hybrid Communications

By Gintare Jakonia March 16, 2026

Discover how Mitel is revolutionizing the hybrid communications landscape with Mitel Edge and Mitel WX at Enterprise Connect 2026. This groundbreaking architecture focuses on retaining crucial communication functions at the edge, rather than fully transitioning to the cloud. Mitel’s innovations enhance latency and operational efficiency, catering to the dynamic needs of modern enterprises.

Security

Concerns Rise Over Reported Breach Affecting Salesforce Customer Data

By Gintare Jakonia March 11, 2026

Discover how ShinyHunters exploited misconfigurations in Salesforce’s Experience Cloud, affecting major companies like Snowflake and Okta. This cybersecurity incident underscores the need for vigilant VoIP security practices. Ensure your experience cloud is fortified by regularly auditing guest user permissions to protect against potential data breaches. Stay informed and secure!

UCaaS

Enterprise Connect 2026 – Navigating UC Trends & Innovations

By Gintare Jakonia March 11, 2026

Enterprise Connect 2026 in Las Vegas brings a focus on practical unified communications (UC) solutions rather than flashy features, highlighting AI accountability in collaboration tools. As organizations integrate voice over IP (VoIP), the spotlight is on proving tangible productivity gains while maintaining security and interoperability amidst multiple platforms.

AI

AI Era Revolutionizes Telecom – Redefining Networks and Economies

By Gintare Jakonia March 10, 2026

The AI era is set to transform telecommunications, reshaping networks and economic models. Mathew Oommen from Jio Platforms highlighted this shift at the Mobile World Congress. The AI-led transformation will redefine telecom networks, creating new opportunities valued in trillions. Telecom networks will underpin an “intelligence economy,” with AI integrated across sectors like energy and finance.

5G

6G Revolutionizes AI Integration – Qualcomm’s Vision Unveiled

By Gintare Jakonia March 6, 2026

At the Mobile World Congress 2026, Qualcomm’s CEO highlighted the transformative impact of 6G on telecommunications. A major focal point was how 6G will propel AI applications, offering real-time AI services through enhanced bandwidth and lower latency. This paradigm shift promises to revolutionize interactions and telecommunications, emphasizing AI-centric technologies.