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Sinch
Telecom News

Sinch and Synoptek to deliver reliable voice services for MS Teams Phone System

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Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…

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Telecom News

Genesys’ AppFoundry now features Peerless Network’s SIP Trunks

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Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences. According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,”…

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VOIP SMS
VoIP Fundamentals

Sending SMS over VoIP? Here’s How and Why

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Text messaging is one of the most prevalent forms of communication in today’s society. With over 10.9 billion mobile connections globally, adding text messaging into your business operations may no longer be an option, but a must. With so many people using text messaging, it’s important that you don’t ignore this powerful tool for reaching out to customers and prospects. How does VoIP SMS work? Texting over VoIP is an important component of future corporate communications. Businesses can utilize text messaging as a communication and marketing medium if clients opt in and supply a mobile phone number. This is a more affordable and secure option than regular cell phone subscriptions and text messaging, plus it’s simple to set up too. The majority of the time, VoIP texting functions are quite similar to VoIP calling. You must obtain a DID number that supports SMS and download an app or utilize an…

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Primas Group
Telecom News

Primas Group joins Avaya DevConnect program for exceptional comms experiences

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Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions. The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets. The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation. Primas…

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Toronto
Telecom News

Rogers to bring 5G to the Toronto subway system

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Rogers Communications Inc. has announced plans to offer full 5G connections to Toronto’s subway system, including 911 access for all users. The telecom corporation has agreed to buy BAI Canada. BAI has had exclusive rights to establish the Toronto Transit Commission wireless network since 2012. Rogers will now be able to make the investments needed to develop a comprehensive and reliable 5G network for the entire TTC subway system as a result of this transaction. 5G network construction is projected to take about two years. Rogers will collaborate with the TTC on a phased deployment strategy, including network design, architecture, and rollout logistics, for both network enhancements and growth in stations, concourses, and all subway tunnels. Extensive fiber network and radio equipment improvements are required to update the network and boost the cellular capacity of the present 3G and 4G networks. In addition, they are required to improve service…

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DIDWW
Telecom News

DIDWW to feature its innovative Voice and SMS services at ITW 2023

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Efficient communications are essential to keep people connected and businesses thriving in today’s fast-paced digital world. DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking and SMS services, has announced its participation in International Telecoms Week 2023, the world’s largest event aimed at bringing together global leaders in the telecoms and digital infrastructure industries. The 16th annual edition of ITW is scheduled for the 14-17th of May in Washington, DC, and provides visitors with a comprehensive range of connectivity solutions under one roof. With 6,000 attendees, over 2,000 companies and more than 120 expert speakers, ITW 2023 offers an ideal platform for professionals to meet and network with influential leaders, innovators and decision-makers in the field of telecommunications. During this upcoming event, DIDWW is set to showcase the latest advancements to their powerful two-way SIP trunking solution, A2P and P2P SMS, and other innovative VoIP services. With…

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Rogers
Telecom News

Rogers merges with Shaw to create one national company

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A historic milestone for the Canadian telecommunications sector was realized as Rogers Communications Inc. announced it had successfully concluded its merger with Shaw Communications Inc. The merger unites two famous Canadian companies that have been connecting Canadians for over five decades. The merger creates a coast-to-coast nationwide company which has fiber-powered internet that is accessible to nearly 70% of Canadian households. The newly combined company plans to bundle more products and services, including internet, television, phone, smart home monitoring, wireless services, credit card offers and sports and media content. In the next five years, the company intends to spend billions of dollars to offer fast, reliable networks in additional towns across Western Canada. Rogers will invest $1 billion in the four Western provinces to link rural, remote and Indigenous communities, as well as unserved distant routes. The business also intends to invest $2.5 billion to expand and strengthen…

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Verizon
Telecom News

Verizon wins a $2.4 billion FAA contract for system upgrades

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Verizon has been awarded a $2.4 billion contract to update the US Federal Aviation Administration’s (FAA’s) telecommunications and information management systems. If all options are exercised, this agreement, which represents fresh business for the corporation, will last 15 years. The deal was awarded under the FAA Enterprise Network Services (FENS) procurement program, which replaces the old FAA Telecommunications Infrastructure (FTI) contract system. Harris Corp., who was previously in possession of the FTI award, lost the contract. In addition to network access for administrative information systems such as email, payroll and online training, Verizon will offer telecommunications, information management services, network connectivity and other capabilities. Also, Verizon will offer services for program management, network engineering, test and evaluation, and network security management. The contract infrastructure will serve as the cornerstone of the Next Generation Air Transportation System. Verizon Business CEO Kyle Malady said: “From dynamic services and bandwidth…

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Unified Office
Telecom News

Unified Office announces Alexa-based AI notifications for business

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Unified Office, a managed service company that provides cloud-based business communications services, has announced the availability of its new Alexa-powered AI-based Performance Notifications Suite. The suite incorporates Alexa-powered communications into Unified Office’s AI-based notifications platform, allowing clients to receive mission-critical notifications through Alexa-enabled products.   The AI-based alerts platform from Unified Office is designed to provide organizations with enhanced visibility and convenience, allowing them to respond faster to events that may harm their business. The platform employs the latest advances in linear regression methods, predictive analytics and AI.    The new Alexa-powered AI-based Performance Notifications Suite allows hotels to alert personnel with information such as how many guests are checking in or out, ordering room service, leaving early, and more. Restaurant owners may be provided with trend information and be informed of after-hours events.   The suite works in conjunction with Unified Office’s Complete Connect Now business communications platform and…

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AVA Energy
Telecom News

Nokia unveils enhanced AVA Energy efficiency software for CSPs

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Nokia has released an update to its AVA Energy efficiency software, which now features improved algorithms and power-saving strategies, allowing communication service providers (CSPs) to achieve significant reductions in electricity use in their networks.   The enhanced Nokia AVA Energy efficiency tool’s improved machine learning algorithms will allow CSPs to reduce power usage in their data centers, as well as network base stations, batteries and air conditioning units in telecom networks.   Based on customer testing, Nokia AVA Energy efficiency software can reduce power use by up to 30%, which is an increase of around 10% from the original program. The upgraded solution enables operators to automatically shut down idle and underutilized equipment using algorithms. It also offers the possibility to entirely disconnect gear through remote power control modules.   Businesses use Nokia’s AVA Energy efficiency software to reduce overall energy costs while addressing environmental sustainability issues in their operations.…

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