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Telecom News

UK kicks off 5G and 6G technologies research

By Aiste Kryzanovske December 27, 2022

The UK government has announced a £110 million investment in research and development for next-generation wireless technology and telecoms security, with a focus on 5G and 6G. This investment is intended to enhance the UK’s position as a global leader in telecoms research and development. As part of this investment, three top UK universities – the University of York, the University of Bristol, and the University of Surrey – will each receive £28 million to collaborate with major telecoms companies such as Nokia, Ericsson, and Samsung to develop and create future networks such as 6G. This follows Ericsson and Samsung’s recent announcement to establish 6G research labs in the UK. The investment will also aid in the deployment of ultrafast 5G by making it easier for new companies to enter the market. The universities will work with world-class UK academics and industry players to ensure that future network…

Telecom News

BT creates a B2B unit called BT Business

By Aiste Kryzanovske December 22, 2022

BT, the UK’s largest telecommunications company, has announced plans to restructure its business by consolidating its Global and Enterprise divisions into a single unit called BT Business. The aim of this move is to cut costs and improve the performance of underperforming businesses. As part of this restructuring, BT will eliminate various product portfolios and management and support positions, with the goal of saving £100 million by 2025. The combination of the two divisions is expected to increase simplicity by eliminating unnecessary duplication and allowing the company to offer a single service to both corporate and public sector clients. This restructuring comes after the company announced in April that it would rebrand all of its consumer operations as EE, with BT becoming the flagship brand for its corporate units. In addition, the enterprise division has experienced a series of poor quarters, with a 23% drop in the first…

12 articles for 12 days of Christmas 2022

By Aiste Kryzanovske December 19, 2022

Working from home is the new normal, as most of society has recently discovered. However, as this new routine has set in, the problem of achieving a proper work–life balance has also barged through the door. The abrupt transition to remote work has obscured the physical and psychological barrier that existed between home and the workplace. At first, the opportunity for the workers to work from home was seen as a positive aspect that promotes work-life balance. However, unfavorable indications emerged over time, since family and professional commitments sometimes tug employees in opposite directions. Full article: https://voip.review/2022/02/21/find-work-life-balance-working-home/ The telecom industry is responsible for keeping the globe linked through communications services. There are many aspects of these services that we take for granted, from private calls to business interactions. However, it is only because of the telecom sector that we are able to swiftly connect to individuals all over the…

Telecom News

SkySwitch adds Contact Center functionality to its platform

By Aiste Kryzanovske December 14, 2022

SkySwitch, a white-label Unified Communications-as-a-Service (UCaaS) provider located in the United States, has added a new robust Contact Center capability to its platform. SkySwitch is a full-featured, integrated solution for resellers. The company provides MSPs, VARs, telecom agents, interconnect ISPs and WISPs with a cloud-based voice platform that they can brand as their own. The SkySwitch Contact Center effortlessly interacts with the SkySwitch UCaaS reseller platform, enabling a single billing and no setup fees for partners, while expanding on basic call center operations to provide advanced capabilities. The SkySwitch Contact Center helps SkySwitch partners fulfill the increasing demand from small and medium-sized businesses for contact center applications. The system offers businesses cutting-edge communication capabilities that integrate real-time call data with SMS, text-to-speech, chat, chatbots and social integration to help these companies make better business decisions. The SkySwitch Contact Center solution also provides white-label partners with an…

Telecom News

Data of 130,000 Telstra customers leaked online

By Aiste Kryzanovske December 13, 2022

More than 130,000 Telstra customers’ personal information has been made public online. According to the company, there was no cyberattack involved; rather, the issue was caused by a “misalignment of databases” as stated by Telstra. The incident is the most recent in a string of massive, unauthorized exposures of personal information in Australia. The telecom giant confessed that the information, which included the names, addresses and phone numbers of customers who had requested that their information be kept confidential, had been published on the White Pages and Directory Assistance Services websites. Telstra’s routine auditing procedures revealed the data leak. Following the finding, Telstra began contacting affected consumers and is providing free identity theft protection services. The corporation claims to have since deleted the consumer information from public view. “Protecting our customers’ privacy is absolutely paramount, and for the customers impacted we understand this is an unacceptable breach…

Telecom News

Ericsson sells its IoT business to Aeris Communications

By Aiste Kryzanovske December 8, 2022

Ericsson has announced the sale of its unprofitable Internet of Things (IoT) division to Aeris Communications, an IoT solutions supplier. The Swedish telecom equipment provider claimed that the transaction, which covers its IoT Accelerator and Connected Vehicle Cloud operations, will end the businesses’ past quarter-to-quarter losses of almost $24 million. Over 9,000 businesses use Ericsson’s IoT Accelerator to handle 22 million eSIM connections and over 95 million connected devices worldwide. For worldwide IoT cellular connectivity, these businesses and relationships make use of Ericsson’s current network of over 35 communications service provider partners. The Connected Vehicle Cloud business, in the meantime, is said to be the most comprehensive connected car platform available today, with automotive IoT leaders utilizing this service to connect over six million vehicles across 180 countries. More than 100 million IoT devices will be connected across 190 countries using Aeris and Ericsson’s combined IoT…

Telecom News

Five9 announces new capabilities for businesses

By Aiste Kryzanovske December 7, 2022

Five9, a cloud contact center provider, has unveiled new capabilities that assist companies in providing customers with a more engaging and unified experience across digital and voice channels, and between virtual and live agents. At the same time, this updated software maximizes the value of the data collected from the contact centers. Among the newly released features are rich media for digital and audio channels, multi-modal engagement options, language translation in real-time, improved developer tools for Five9 IVA Studio users, and integrated analytics to optimize interactions. These improvements provide businesses with the ability to plan and carry out client journeys that take the most direct and tailored route possible across multiple channels. By taking advantage of the Five9 digital experience powered by Five9 Digital IVA and Five9 Messenger, clients may send and receive digital content such as photographs, documents, videos and audio, as well as use buttons to…

Telecom News

Pure IP now a certified Webex Calling provider

By Aiste Kryzanovske December 6, 2022

Cisco’s cloud-based phone system, Webex Calling, has certified Pure IP, a global supplier of business voice communications, as a calling provider through Cloud Connect for Webex. Now, customers have the option to enable Cloud Connect for Webex Calling using Pure IP. Pure IP’s robust worldwide voice network will be used for calls, enabling PSTN replacement services for Webex clients. A variety of complimentary services, such as Managed SBCs and legacy device integration, will also be available to customers. The Webex Calling solution from Pure IP is offered as a fully managed phone solution with round-the-clock technical support and a range of online administration tools. The solution makes use of direct connections between Pure IP’s cloud-based voice network and Webex Calling. Pure IP offers a variety of deployments through the program, including basic calling situations, large-scale Dedicated Instance migrations, and challenging, high-volume Webex Contact Center deployments. Webex Calling…

Telecom News

DIDWW SIP trunking empowers Air Serbia’s voice comms through Avaya Aura platform

By Aiste Kryzanovske December 1, 2022

Air Serbia, the national airline of the Republic of Serbia providing scheduled, seasonal and charter flights to over 70 destinations, has formed a strategic alliance with DIDWW, a global telecoms operator offering premium quality VoIP and SMS communication services for businesses. The Serbian airline is using DIDWW two-way SIP trunking for its corporate communications, along with the Avaya Aura® Communication Manager. This partnership with DIDWW allows Air Serbia to expand its local and international communications by using the powerful DIDWW SIP trunking service. This solution offers virtually unlimited call capacity, flexible VoIP trunk configuration options, and truly local premium quality calling. The two-way SIP trunking service enables the airline to access the PSTN in more than 80 countries, providing the company with an extended global reach and a high standard of reliability and availability, as well as access to local routes with guaranteed CLI (Calling Line Identification). “As…

Telecom News

Vodafone and WWF unveil a new partnership

By Aiste Kryzanovske November 24, 2022

Vodafone and WWF have announced a new relationship that will advance the communications company’s net-zero goal for 2040, while enhancing the circular economy through the collecting and recycling of smartphones. The program is a component of Vodafone’s three-year alliance with WWF, with initiatives being focused on assisting customers to make more environmentally friendly decisions. The “One million phones for the planet” campaign went live on November 22nd, 2022 in support of Vodafone’s circularity and net-zero goals. The new project contributes to Vodafone’s goal of reusing, reselling or recycling 100% of its network waste. Additionally, it will accelerate progress toward the company’s flagship net-zero goal. Customers in Europe and Africa will be encouraged to trade in their outdated mobile devices for repair, refurbishment or recycling. Vodafone will donate £1, or the equivalent in local currency, for every phone collected as a contribution to WWF conservation projects all across the…