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Choosing a SIP trunk service may be challenging. We break down the elements of what to look for when selecting a SIP trunking provider.
Guides & Tips

How to choose a SIP Trunking provider?

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Choosing the best SIP trunking service to meet your company objectives may be a challenging task. If you have spent any time researching telecommunications services, you will know that this sector is complex, tough to navigate and offers a myriad of solutions to choose from. SIP trunking services vary in terms of the types, quality and scope of services provided, as well as in terms of pricing and customer service. Selecting a solution can be difficult, but if you focus on what matters most, such as ser

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Voice-over-5G
Telecom News

T-Mobile US launches commercial Voice-over-5G

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T-Mobile US has begun offering commercial Voice-over-5G (also known as Voice over New Radio, or VoNR) in certain regions of Portland, Oregon, and Salt Lake City, Utah, with the intention of expanding the service to a larger area later this year.    VoNR, which is based on 5G Standalone (5G SA) network technology, is now available on the Samsung Galaxy S21 5G smartphone and will be available later this year on a variety of additional 5G handsets, including the Galaxy S22.   Voice over 5G represents a significant hurdle for the whole wireless industry, however all US providers will most certainly want to transition voice calling to 5G at some point in the future to free up LTE spectrum for 5G. Voice conversations via 5G offer decreased latency, lightning-fast speeds, real-time response and immense connectivity.   Ericsson, Nokia, Samsung and Qualcomm all contributed to TMUS’s voice over 5G service debut.…

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Vodafone UK
Telecom News

Vodafone UK switches on wind and solar-powered mobile phone mast

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The UK’s first live wind and solar-powered mobile phone mast has been activated in Pembrokeshire (Wales) by Vodafone UK. The self-powered mast will provide 4G service to the community of Eglwyswrw and will be powered by a wind turbine, solar panels and on-site battery storage.    The new mast contributes to Vodafone’s goal of achieving net zero emissions by 2027 for its UK operations. The mast is meant to eliminate the requirement for a connection to the national energy grid, a strategy that will assist in delivering connectivity in rural and distant places that are now without those critical services.   The mast is equipped with a one-of-a-kind wind turbine that can generate electricity even in low wind conditions and can be deployed without the need for electrical connections. This infrastructure is also extremely quiet, making it ideal for installation in sensitive locations.   The study is being carried out…

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Intrado
Telecom News

Intrado launches a solution for NG911

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Intrado Corporation, a global supplier of technology-enabled services, has launched Intrado Power Access, a cloud-based solution designed to make operations at Public Safety Answering Points (“PSAPs”) more accessible, dynamic and cost-effective.   As Next Generation 911 (NG911) becomes a reality, PSAPs are increasing their capabilities and preparing for an increase in delivered services and requests for assistance from a vast, ever-growing number of sources enabled by 5G communications and the Internet of Things (IoT). To tackle these difficulties, Intrado has enhanced its established emergency communications systems with additional features that are included in the Intrado Life & Safety cloud environment.   Power Access, which is based on Intrado’s trusted emergency response software solutions that have served public safety for over 40 years, enables Public Safety Answering Points (PSAPs) to initiate the transaction at any starting point and proceed at a pace they can support.   Power Access includes a browser-based…

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3CX
Telecom News

3CX and Snom combination the most popular choice in the telco market

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3CX, a provider of commercial communications solutions, and Snom Technology, an IP telephone manufacturer, are celebrating their ten-year strategic technology partnership.    Both organizations collaborate closely in the field of customer service with the goal of providing their clients with coordinated solutions. Snom’s Research and Development group guarantees that all new versions and features of the 3CX UCC system are supported by Snom phones. Likewise, 3CX has provided assurance that future Snom phone functions will be compatible with the 3CX system.   Both companies’ offerings have always been built on the open SIP standard and have consistently delivered noteworthy solutions. Both are equipped with a wide variety of features with the objective of achieving a high level of barrier-free interoperability between their products.   This collaboration will create coordinated and inventive unique selling features that will persuade partners and resellers to use 3CX and Snom technologies in a UCC infrastructure.…

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Ai CSAT
Telecom News

Dialpad launches a predictive engine dubbed Ai CSAT

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Dialpad has launched Ai CSAT, a technology that evaluates each and every contact center interaction and forecasts customer satisfaction (CSAT) in real time. Dialpad’s Ai CSAT solution seeks to assist businesses in their desire to move away from post-call surveys, which can generate customer weariness and are sometimes seen as relationship deterrents.   As a major component of the Dialpad TrueCaaS platform, Ai CSAT will enable insight into 100% of conversations and evaluate each client call. Organizations will be able to gain actionable data using AI and the customer satisfaction (CSAT) score, resulting in a superior customer experience.   The purpose of AI CSAT is to enable a customer-centric strategy in which businesses may compile a comprehensive image of their consumers without bothering those customers with human feedback or surveys. This strategy will improve customer service by providing an accurate average CSAT score for each client and decreasing uncertainty and…

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ID Travel Group
Telecom News

DIDWW and ID Travel Group cooperate to enable high-quality VoIP communications for travel advisors globally

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DIDWW, a global telecoms provider offering premium quality VoIP communication and SIP trunking services for businesses and telco carriers all over the world, has announced an expanded strategic partnership with ID Travel Group. This premier B2B luxury tour operator encompasses travel advisors and sales professionals located in North and South America, Singapore and Australia.   As part of this alliance, ID Travel Group will leverage DIDWW’s extensive virtual phone number coverage, allowing the company to accelerate its business growth and operate efficiently across multiple geographies. In addition, ID Travel Group will also utilize DIDWW’s fully compliant global two-way Voice and SMS solution to enhance the quality of its call center services and offer an extended reach for its customers.   With an international business spanning five continents, ID Travel Group highly relies on powerful two-way SIP trunking for their call centers in the USA, Singapore and Zimbabwe, and home-based agents…

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6G
Telecom News

Nokia, DOCOMO, Fujitsu, NEC and NTT to conduct 6G experimental trials

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Nokia, DOCOMO, Fujitsu, NEC, and NTT have established a collaboration to design and develop critical 6G technologies. In proof-of-concept (POC) experiments, next-generation mobile technologies will be focused on the sub-terahertz band and AI-enabled interfaces.   The partnership will concentrate on two proof-of-concepts for upcoming 6G technologies: an AI native air interface and sub-THz radio access. These seek to prove that an AI-based 6G air interface outperforms a traditional air interface in terms of performance, and that high-data-rate beamformed access can be obtained in a high frequency band at 140 GHz.   Nokia thinks that 6G will not only improve on existing technologies and systems, but will also expand and revolutionize the capabilities of a network. It will bring together the human, physical, and computer realms in order to unleash the full human potential. Nokia has identified six important technologies that will be critical components of future 6G networks in order…

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ESET
Telecom News

ESET launches telco and ISP cybersecurity offering

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ESET, a multinational cybersecurity company, has introduced a new suite of solutions for the telecom and ISP industries, with the goal of providing consumers with comprehensive protection. The newly released ESET NetProtect suite provides network operators and end users with the tools they need to battle complex and evolving mobile threats.   The new ESET NetProtect can safeguard consumer devices linked to telecom and ISP networks from harmful web domains or domain risks such as malware, phishing and possibly undesirable material via mobile or fixed network connections. End users may utilize the ESET NetProtect administration interface to modify their connected devices’ ESET NetProtect settings, manage their domain whitelists and blacklists, and receive security reports.   These network-level solutions do not require any software installation on end-user devices because they’re compatible with every Internet-connected device, including iOS and Android, thanks to their integration into telco and ISP network services and proven…

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private 5G
Telecom News

BT and Ericsson ink a private 5G partnership agreement

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BT and Ericsson have launched a new cooperative venture in which the two companies will collaborate to deliver private 5G networks to Industry 4.0 clients. The details of the multimillion-pound arrangement have not been released, although it is reported that the partnership duration is to be for several years.   Under the terms of the agreement, BT will use Ericsson technology to provide private 5G networks to partners in a variety of industries, including manufacturing, healthcare, and transportation and logistics, with a focus on enabling valuable solutions such as asset tracking, predictive maintenance and automation.   Asset tracking, predictive maintenance, networked sensors, real-time data processing, automation and robots are among the industry 4.0 solutions promised. The actual implementation may vary depending on the environment, but the private 5G network, which enables all of these use cases with low latency connectivity, is the main selling point.   Katherine Ainley, CEO Ericsson…

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