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Telecom News

Commsworld is the first to connect to all major UK Internet Exchanges

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Commsworld, a telecoms and network company based in Edinburgh, Scotland is now connected to all major Internet Exchanges (IX) in the UK, following an investment of over GBP 1 million. The company has set up a new core presence at the AQL’s Salem Church data centre in Leeds and has joined the IXLeeds (Leeds Internet Exchange). As a result, Commsworld has become the only organization to connect to all of the country’s Internet Exchanges and provide local businesses with speeds of up to 10 Gbps. Charlie Boisseau, Chief Technology Officer at Commsworld, said: “Whenever we expand the network to new cities or regions, we always look for better ways to interconnect our network to existing infrastructure. When looking to build a presence in Leeds, we naturally set out to join IXLeeds. Most providers still only connect to a couple of exchanges, typically in London. Not many providers have a…

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Telecom News

Verizon delivers enterprise-grade collaboration over its global VoIP service

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American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…

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Telecom News

Belgium’s first all-VoIP network set up by World Telecom Labs and Edpnet

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Telecommunications equipment supplier World Telecom Labs (WTL) and a mobile virtual network operator Edpnet, have announced that the first all-VoIP network in Belgium is now live, enabling businesses to benefit from high-quality and cost effective voice services. It is stated that Edpnet has become the first operator in Belgium to make the switch from traditional ISDN to a VoIP platform, thus gaining the ability to easily add more capacity, which will ensure the company’s future growth. For this move, Edpnet has deployed WTL’s VoIP switches for its VoIP links, ensuring high call quality and an always-on network, and optimizing bandwidth capacity. Joachim Slabbaert, COO at Edpnet, said, “WTL is a technologically innovative company whose team really understand what VoIP operators want and need.  We buy from them because they do what they say – improve our network and reduce our costs. This migration is a huge milestone for our company and has…

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Guides & Tips

Effective ways to improve customer service in a VoIP business

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We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

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Telecom News

BT selects Juniper Networks for cloud-driven 5G mobile and unified networking

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Juniper Network, a provider of high-performance networking and cybersecurity solutions, has been selected by the UK’s telecoms giant British Telecommunications (BT) to deliver its Network Cloud infrastructure initiative. This arrangement will help support the rollout of BT’s upcoming unified cloud networking platform, which will integrate the company’s networks, including 5G, Wi-Fi and fixed-line, into one virtualized service and enable more efficient infrastructure management and implementation. This new and more flexible network infrastructure will also generate a range of innovative applications that support services such as Internet access, TV and business network functions, improved voice and video delivery, and scalability. The Network Cloud platform will be built according to a common framework, and shared across BT’s offices throughout the UK and globally. “This move to a single cloud-driven network infrastructure will enable BT to offer a wider range of services, faster and more efficiently to customers in the UK…

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Telecom News

Huawei pushes its AI strategy forward with new database and storage products

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China’s Huawei Technologies has launched new database and storage products with the aim of redefining its data infrastructure and strengthening the global presence of its cloud business. The world’s first AI-native database GaussDB supports differentiated scenarios such as private and public clouds and data services in the finance, internet, logistics and automotive sectors. Huawei’s FusionStorage 8.0 is claimed to be the industry’s best-performing distributed storage solution for supporting enterprise applications. “Humanity is entering the age of an intelligent world,” said David Wang, Huawei Executive Director of the Board and President of ICT Strategy and Marketing. “Data is the new factor of production, and intelligence the new productivity. Heterogeneous, intelligent, and converged databases will become the key data infrastructure of the financial, government, and telecoms industries.” With this new database management product, the Shenzhen-based company marks its official entry into the database field and places itself in direct competition with…

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Telecom News

GSMA prompts Europe on network security and 5G competition

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The global organization representing the interests of mobile network operators, GSMA, has called for European governments to “safeguard network security and competition” in the telecommunications infrastructure industry. The association has issued a warning to Europe to refrain from activities that would obstruct the use of certain equipment necessary for 5G mobile network development. According to the GSMA, “Actions that disrupt the equipment supply for the various segments of the network (access, transport and core) will increase costs to European operators, businesses and citizens; delay 5G deployment by years across Europe and potentially also jeopardise the functioning of existing 4G networks upon which 5G is intended to be built.” Although no specific company names are mentioned in the statement, the GSMA initiative highlights the industry’s significant endeavor to prevent the application of additional sanctions, similar to those announced by the United States and Australian governments on Chinese vendors Huawei…

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Predictions for VoIP services and technologies in 2019

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VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

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TOP VoIP bloggers to follow

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Telecommunication industry, and especially the Voice over Internet Protocol (VoIP) technologies, are on a constant move and unceasingly generate new ideas and set evolutionary trends. If you are new in or just keen on VoIP, it is good to know someone, who can give valued opinion and helpful guidance. With this in mind, we have compiled a list of bloggers posting efficient VoIP content. These thought leaders are keeping their fingers on the pulse and provide updates and analysis on the latest innovations related to the telecoms world. Jon Arnold Jon Arnold is an independent research analyst focusing on unified communications, Internet of Things, cloud services, contact centers, SIP trunking, VoIP security and social media. Jon’s valued opinion and expertise can be followed on his widely-read Analyst 2.0 Blog, which has been recognized and awarded for the best tech reviews. According to Jon, his blog focuses on “trends that matter…

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Top 10 Women in Telecommunications

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As a whole, the telecommunications industry has been traditionally male-dominated. However, the trend is rapidly changing as this business sector becomes increasingly augmented with talented women having profound knowledge and skills, and influencing an industry where high-ranking female officials were a rarity until recently. Here is the list of the top ten women in the telecommunications industry, selected for their technical and business know-how, extensive experience, leadership and most significantly, their influence. Michelle Bourque Michelle Bourque is Senior Vice President, Product, Marketing and Access Strategy for BCE Nexxia, a wholly-owned subsidiary of Bell Canada. The company provides wholesale services, including voice, broadband, hosting and co-location, and IP connectivity. As the leader of a team of product and marketing professionals, Michelle has introduced innovation and fresh perspectives to the wholesale marketing and product divisions. According to Michelle, women already have a significant presence in the telecoms sector, and…

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