Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, has released its predictions for the 2024 Black Friday and Cyber Monday (BF/CM) shopping season. Based on insights from Sinch’s 2024 Consumer BF/CM Survey, conducted across the US, UK, Spain, France, Germany, Brazil, and Australia, the company forecasts that this year’s shopping trends will be dominated by personalization, conversational commerce, and secure communication technologies.
The dynamic partnership of SKT, Deutsche Telekom, e&, Singtel, and now Softbank under the Global Telco AI Alliance aims to redefine telecommunication operations. Their focus? Engineering AI interfaces equipped with telecom-specific language models to enhance customer experiences and devise novel business strategies.
Delving into the realm of advanced AI, SK Telecom elevates its AI service ‘A.’, boasting features crafted around user preferences. The upgraded version introduces AI agents with unique personalities, promising each user a personalized experience. Working hand in hand with Microsoft’s Azure OpenAI, SKT’s AI capabilities now consist of a Large Language Model, designed to comprehend intricate conversation details for insightful dialogues.
Google has announced the development of Bard, an AI-powered conversational service that will compete with OpenAI’s ChatGPT. The technology, dubbed an “experimental conversational AI service,” will respond to users’ inquiries and engage in discussions. The program will first be made accessible to a select number of “trusted testers,” before being freely available in the near future. Google has deep expertise in the sort of AI that powers ChatGPT. However, the business has been more cautious about making its AI technologies accessible to the general public. LaMDA, the language model that supports Bard, has already been made accessible through Google’s AI Test Kitchen program, although it has certain limitations. Tech businesses are generally concerned about the possible backlash against untested AI. Large language models like LaMDA and GPT-3.5 have a history of producing harmful information. With the introduction of Bard, Google has significantly changed its approach to AI…
