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Avaya, a worldwide technology company specializing in cloud communications and workstream collaboration solutions, announced that its Avaya OneCloud™ contact center solutions are allowing children all across the world to follow Santa Claus on his Christmas Eve voyage.   Avaya is assisting the North American Aerospace Defense Command’s (NORAD) Operations Center at Peterson Space Force Base in Colorado Springs, in tracking Santa’s movements throughout his popular travel path. NORAD utilizes Avaya’s OneCloud CCaaS driven by AI to communicate in real time with millions of children of all ages who are keen to know where Santa is and when he will arrive at their houses.   Last year, despite having a small staff, 175 volunteers fielded over 20,000 phone calls, answering queries on Santa’s location. Also, more than 11 million people visited the NORAD Tracks Santa website http://www.noradsanta.org, last year. “Where is Santa?” was queried by at least 12.3 million Amazon Alexa…

Verizon gets approval for TracFone purchase Verizon stated in September 2020 that it will attempt to acquire TracFone Wireless, a pre-paid mobile phone operator, for $6.25 billion. The FCC approved the transaction last week, attaching restrictions that would safeguard TracFone customers in a variety of ways, including ensuring inexpensive 5G handsets and avoiding price rises, all of which will be evaluated on a regular basis by an independent agency. Verizon is also required to participate in the Lifeline program, which provides subsidies to low-income subscribers. TracFone is now one of the major carriers supporting  the Lifeline program, with 1.7 million low-income subscribers participating across the country. Read more at: https://tinyurl.com/jxrh6p5v Tata Communications launches GlobalRapide Tata Communications, a worldwide digital ecosystem facilitator, has announced Tata Communications GlobalRapide, an end-to-end managed UCaaS that enables organizations to provide workers with technologically enhanced, sophisticated and intelligent collaboration experiences. With this new solution, Tata Communications…

Telefónica, Aerial launch Remote Care project pilot The first pilot project regarding “Remote Care” for elders was initiated by Telefónica, the Canadian firm Aerial and the municipality of Luciana. This solution does not require new devices nor wearable equipment, but includes a movement detector interface for the home WiFi, which utilizes existing wireless signals combined with artificial intelligence and contextual analysis to detect presence and motion. The cloud-based AI engine is intended to share data about a senior’s behaviors with their family members. In order to facilitate remote monitoring of elders, this technology also compares the data to normal behavioral patterns. Read more at: https://tinyurl.com/4ae6w5j9 T-Mobile experiences data breach In a recent cyber assault on T-Mobile, over 40 million individuals’ information was exposed, including names, birthdays and social security numbers. The business claimed that the stolen files contained data from over 7.8 million current T-Mobile accounts as well as data…

Spain approves entry for MWC participants  The organizers of the Mobile World Congress 2021, which will take place in Barcelona this summer, have received much-needed good news from the Spanish government. Spain currently bans “non-essential” travel to and from non-EU/Schengen countries. But the GCMA, which manages the MWC, has announced that people who have registered for the event will be classified as “highly skilled workers” and therefore will be excused from this restriction. The GSMA intends to provide the Spanish authorities with details of all registrants and registrants will also be provided with a confirmation of participation.  Read more at: https://tinyurl.com/35z7nub5 Lumen signs a deal with T-Mobile US Lumen Technologies has taken a major step in expanding its latest edge computing service with a new deal with T-Mobile US. This agreement will allow Lumen to receive access to the operator’s 5G network to reach more of the company’s customers. The…

Avaya, an American tech company specializing in unified business communications, and RingCentral, a provider of cloud-based communications for small businesses and enterprise companies, have announced a strategic partnership for a new cloud offering worth at least USD 500 million. RingCentral’s multi-million contribution includes a one-time USD 125 million preferred equity investment and a USD 375 million advance to Avaya for selling the RingCentral unified communications as-a-service (UCaaS) solution in selected countries. According to the terms of the agreement, Avaya will introduce a new global UCaaS solution called Avaya Cloud Office by RingCentral (Avaya Cloud Office) in the first quarter of 2020. Avaya Cloud Office will build up the company’s existing portfolio to offer a full suite of UC, CC, UCaaS and CCaaS solutions to a global customer base, which currently includes more than 120000 customers, over 100 million UC lines and 5 million CC users in over 180 countries. This solution…

Avaya first filed for bankruptcy protection in January 2017, revealing US$6 billion in debt. But after a long and painful eight-month process through the Chapter 11 bankruptcy protection, the company now has a plan to move forward. The plan includes the appointment of Jim Chirico to the position of chief executive officer, effective October 1. Current CEO Kevin Kennedy will retire from both the position and the board of directors but has agreed to remain a part of the company in an advisory role. Under Kennedy, the company transitioned nearly 80% of its revenues to software and services but also went bankrupt amid the IT industry’s shift to cloud and mobile services. Prior to Avaya, the future CEO Jim Chirico held key posts at IBM and Seagate and joined the American tech giant in 2008, where he is currently COO and global sales leader, responsible for Operations, Global Sales, Sales…