Avaya, a worldwide technology company specializing in cloud communications and workstream collaboration solutions, announced that its Avaya OneCloud™ contact center solutions are allowing children all across the world to follow Santa Claus on his Christmas Eve voyage.
Avaya is assisting the North American Aerospace Defense Command’s (NORAD) Operations Center at Peterson Space Force Base in Colorado Springs, in tracking Santa’s movements throughout his popular travel path. NORAD utilizes Avaya’s OneCloud CCaaS driven by AI to communicate in real time with millions of children of all ages who are keen to know where Santa is and when he will arrive at their houses.
Last year, despite having a small staff, 175 volunteers fielded over 20,000 phone calls, answering queries on Santa’s location. Also, more than 11 million people visited the NORAD Tracks Santa website http://www.noradsanta.org, last year. “Where is Santa?” was queried by at least 12.3 million Amazon Alexa device users, while more than 12,000 OnStar members sought to follow Santa.
As Santa soars across the skies for the 66th time on Christmas Eve to Christmas Day, NORAD Tracks Santa delivers updates along the way. Due to the pandemic, only a small number of volunteers, including Avaya employees, will be onsite on Dec. 24 and Christmas Day to answer the NORAD Tracks Santa toll-free line, 1-877-Hi-NORAD (1-877-446-6723). Santa’s North Pole Village, which includes a holiday countdown, activities, a movie theater, seasonal music, a web store, and more, will be featured on the NORAD Tracks Santa website.
Preston Schlachter, NORAD Tracks Santa Program Manager, commented: “We appreciate Avaya’s support helping the program continue to expand each year. This has become a multi-generational tradition with families. We receive heartwarming feedback about this being one of people’s favorite activities to participate in long after their kids become adults.”