VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution Vonage’s NewVoiceMedia contact centre platform has been chosen by Dutch insurance provider VvAA to enhance its members’ customer experience. After conducting a market evaluation, the company implemented Vonage’s NVM solution for its Salesforce integration and rich functionality. VvAA Groep’s advisors will have immediate access to entire history of customers interactions, also, inbound calls will be dynamically managed and routed, improving handling time and customer satisfaction. Read more at: https://tinyurl.com/y5l2maho Telenor completes acquisition of majority stake in DNA Norwegian telecommunications company Telenor Group has completed the acquisition of Finland’s third-largest mobile operator DNA. Telenor has acquired 54 percent of the shares in DNA for EUR 20.90 each in cash, or a total of EUR 1.5 billion after the deal approval by DNA shareholders, Finda Telecoms and PHP Holding, and Finland’s Ministry of Economic Affairs and Employment. Helsinki-based…