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INVADE, a provider of innovative communication solutions, together with Emertec, INVADE’s commercial partner, offers an enhanced solution that is designed to enable enterprises to quickly and cost-effectively deploy INVADE’s fully managed and flexible Dialer-as-a-Service (DaaS) software.   Predictive dialer software is a popular solution for outbound contact centers. The use of this serviceboosts the interviewers’ efficiency by increasing the call connect rate, while also enhancing consumer engagement. INVADE has a wealth of expertise in developing and implementing market research software, and because of the modular nature of their solution, they can produce the best-in-class predictive dialer to match a large range of requirements.   Currently covering over 50 countries, INVADE, in partnership with its commercial associate Emertec, assists market research operations ranging in size from 5 to 1000 interviewers. Emertec and INVADE have worked together for over a decade to develop cost-effective and best-in-class dialer solutions. Through the development of…

Choosing the best SIP trunking service to meet your company objectives may be a challenging task. If you have spent any time researching telecommunications services, you will know that this sector is complex, tough to navigate and offers a myriad of solutions to choose from.   SIP trunking services vary in terms of the types, quality and scope of services provided, as well as in terms of pricing and customer service. Selecting a solution can be difficult, but if you focus on what matters most, such as service quality, compatibility, security and scalability, you will be more likely to make a favorable choice.   Continue reading the full article to better understand what to look for when choosing the ideal provider for you. We break down some major elements of what to look for when selecting a SIP trunking service.  SIP eliminates the need for traditional telephone lines and PRIs…

A softphone is a device-agnostic software application that provides a digital phone interface, allowing users to make and receive phone calls over the Internet. Softphones improve staff availability while also allowing for regional flexibility. By using a softphone, as long as Internet connectivity is available, there  is no longer a need to remain tethered to a desktop phone while waiting for an essential call.   We are certain that you will discover the ideal solution for your needs with our handpicked Top 10 list of softphone apps, whether you are a sole entrepreneur, a small firm, or a major enterprise.   * The list is not arranged in any particular order RingCentral is a VoIP service vendor that provides a softphone app for iOS and Android phones, as well as for macOS and Windows. RingCentral has a plethora of capabilities, making it an ideal choice for businesses looking for a…

SIP trunking is conquering the business world. However, some still do not know exactly what SIP services are, how they work or what to expect from them. We want to explain some essential aspects of this service, so in this article we will examine what SIP trunking is, what its benefits are and introduce you to the most popular SIP trunking providers on the market.  What is SIP Trunking definition? SIP or Session Initiation Protocol is a way to carry through voice over IP (VoIP) calls. It is an application layer protocol for real-time audio and/or video sessions between two endpoints. To put it simply, SIP is a technology that originates, maintains, modifies, and terminates call sessions over an IP network.   Basically, SIP trunks are the virtual version of analog telephone lines. When using SIP trunks, a SIP provider connects one or multiple channels to a Private Branch Exchange…

Voice over Internet Protocol (VoIP) is not a new technology, and there are thousands of articles written about it. Still, there are many myths surrounding VoIP. Is it the awkward acronym? Maybe it sounds super technical?   On a basic level, VoIP, or Voice over Internet Protocol, is simply an Internet-based replacement for traditional telephone systems, offering significant cost savings and advanced technologies that provide improved convenience and productivity.   In our humble opinion, myths should not detract from you using one of the industry’s leading and most affordable means of business communications that can provide businesses with a tremendous competitive advantage. Therefore, let us dispel some of the most common misconceptions and give you the truth about VoIP phone systems. Actually, VoIP is more economical than legacy phone and on-premises PBX systems. With a hosted VoIP or Cloud PBX, the costs are limited to service charges and not operating,…

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, is pleased to announce it has successfully completed interoperability with SIPTRUNK, a BCM One company. SIPTRUNK, based in the Atlanta metropolitan area, is a premier SIP trunking provider for resellers, agents, dealers,  and IT consultants selling SIP trunks.  The successful interoperability of Vodia’s award-winning cloud PBX software with SIPTRUNK SIP trunks provides SIPTRUNK partners a seamless integration with Vodia’s certified, award-winning VoIP telephone system with SIP Endpoints compatible with MS Teams and all the built-in telephony options required to work from anywhere. Please register for a demo account here http://demo.siptrunk.com/. SIPTRUNK was founded by telecommunications experts with more than 50 years’ combined SIP trunking experience. The company provides a best-in-class services platform to companies looking to build a SIP trunking practice and a recurring revenue stream selling SIP trunking services. “SIPTRUNK is dedicated to providing resellers with a…

Finding the best VoIP phone systems for your business is an important task, especially if you plan to compete with more experienced industry participants or to expand business internationally. When choosing a VoIP phone for your office, it is essential to select one that best fits your company. Now it is a great time to move from a traditional service provider to a VoIP solution, considering the new technologies and advances in VoIP business phone systems. There are many benefits in switching to a VoIP telephone system. In fact, every business stands to greatly benefit by implementing this sophisticated communications technology. Here are some of the advantages that VoIP can bring to your business: Lower costs: VoIP telephone system utilizes Internet Protocol for voice traffic instead of using telephone lines, and all communication data is sent over the IP network. Because the data is sent over an IP network,…

VoIP provider Dialpad has announced the acquisition of a video conferencing company, Highfive. The purpose of the purchase is to add room-based video to Dialpad’s suite of services, including computer video conferencing. Neither of the two companies released financial details of the acquisition. Dialpad is the company that developed the popular video conferencing service UberConference. UberConference does have a built-in video conferencing feature, and this acquisition will add enhancements to their existing video capabilities. To date, UberConference is mostly known for its calling features. Dialpad not only offers its users conference call solutions and a VoIP platform, but also has a contact center solution. As stated by Dialpad, by using Highfive technology, any home office or office space can become a smart meeting room. Best of all, this service will work with existing hardware and SIP-enabled conferencing providers. Craig Walker, CEO of Dialpad, believes that this acquisition…

Yealink is a global brand that specializes in video conferencing, voice communications and collaboration solutions. For the third year, the company has topped the list in the SIP phone sector with a market share of 29.5% in 2019. This announcement was according to the latest Global Enterprise Communications Platforms and Endpoints Market report by Frost & Sullivan. Yealink is one of the leading service providers in more than 140 countries and regions. For three years, it has led the SIP phone category and has steadily increased its market share. The company not only constantly focuses on enterprise communications and increasing their competitiveness, but the worldwide services provided  by Yealink have received the highest customer satisfaction ratings. One of Yealink’s main product lines are the T5, T4, T3 and T2 series phones. These phones are designed for a variety of business demands and use-cases to meet the specific needs…

The US technology company Ribbon Communications has introduced its new EdgeMarc 300 Series to provide small businesses, home office and branch office customers that currently have analog voice infrastructure, with an easy and cost-effective way to capitalize on IP-based voice services. The cloud solutions provider said that the EdgeMarc 300 is part of the recently launched cloud-based Ribbon Next Generation Intelligent Edge portfolio, which securely connects and enhances enterprise voice and data applications, including Microsoft Teams. This portfolio of edge solutions delivers service assurance, advanced analytics, security, policy and routing functionalities for cloud communications applications. Ribbon’s EdgeMarc 300 is a survivable branch office solution that supports the integration of analog endpoints and the public switched telephone network (PSTN), as well as Session Initiation Protocol (SIP) calls. This gateway provides connectivity between analog and SIP devices, enabling branch offices to rapidly migrate analog phones to a SIP-based network and communicate seamlessly with…