UCAAS Archives | Page 2 of 3

Sangoma Technologies Corporation, a supplier of cost-effective Communications as a Service (CaaS) solutions for companies of all sizes, has announced the sale and shipment of the one millionth IP desk phone to Jenne Inc., a long-time Sangoma partner. “We’ve had a long and very successful relationship with Sangoma. And part of that, is the excellence of their ‘all built in-house’ UCaaS solution, which includes tightly integrated desk phones designed for their UC environment. Desk phones continue to be an important part of the overall UC solution set, especially to brick-and-mortar businesses. The achievement of delivering one million phones to the marketplace is impressive and will continue to be a big part of Jenne’s overall success, whether that is in delivering cloud-based or on-premises solutions,” said Dean Jenne, president of sales, Jenne Inc. Sangoma’s IP desk phones are part of an integrated cloud communications solution created and manufactured by…

News Roundup

A quick roundup of the news in Telecoms | Week #34

By Aiste Kryzanovske August 26, 2022

Lumen asset sale to Brightspeed has been approved The FCC has authorized Brightspeed’s acquisition of Lumen Technologies’ incumbent local exchange carrier (ILEC) operations in 20 states. The transaction with Apollo-managed funds is scheduled to occur early in the fourth quarter, subject to other standard closing conditions. The business intends to extend its fiber optics network, bringing fast, dependable internet and Wi-Fi to communities across the 20-state area it is purchasing. Read more at: https://tinyurl.com/2p8uymya UCaaS market to grow 15.3% from 2022 to 2031 The global Unified Communication-as-a-Service (UCaaS) market was estimated to be worth US$ 44.88 billion in 2021. During the projection period, from 2022 to 2031, the worldwide market is expected to grow at a CAGR of 15.3%. The proliferation of low-cost smartphones, expanding internet coverage, and greater use of digital platforms that enable remote work are all going to benefit the worldwide UCaaS industry. Because the pricing model…

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GoTo Connect now equipped with IT helpdesk functionality

By Aiste Kryzanovske August 18, 2022

GoTo, a platform for Unified Communications as a Service (UCaaS) and enterprise IT support, has announced the availability of IT helpdesk capability within GoTo Connect. End users may now submit a ticket from within the GoTo app, enhancing GoTo’s proficiency in IT support and administration and offering a consolidated view geared to help IT managers speed up response time. Bringing flagship GoTo Resolve capability into GoTo Connect is one of many ways the firm has united its portfolio to maintain its dominance as the only vendor merging communications and IT support in one application. In addition to putting key support functions inside GoTo Connect, GoTo has made it easier than ever for IT managers to combine their most important support and communication needs with a new GoTo Essentials bundle offering. Since GoTo is the only supplier that includes phones, meetings, messaging, and helpdesk ticketing in one application, customers…

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Pragma upgrades its iPECS cloud UCaaS platform

By Aiste Kryzanovske August 10, 2022

Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud. iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions. Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry. IPECS Analytics is the offering’s focal point for…

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Schurz Communications launches UCaaS in cooperation with Alianza

By Aiste Kryzanovske July 21, 2022

The cloud communications platform from Alianza has been chosen by Schurz Communications, a provider of cloud services and broadband media, to offer its Antietam Broadband and Orbitel customers brand-new, cutting-edge, high-margin unified communication (UC) services and increase its addressable market. Schurz will be able to unlock and produce additional income from its current broadband services client base with the help of Alianza’s Business Cloud Communications (BCC) and Business Text Messaging (BTM) solutions, all while streamlining its back-end processes. Schurz sought a simple-to-deploy and maintain solution that would allow the company to rapidly extend and modify its service offerings in response to its customers’ rising demand for voice-first UC services, and their need to get such services from a reliable broadband provider. Customers of Schurz will be able to communicate, meet, and share across all of their devices thanks to Alianzas powerful, adaptable, all-in-one Business Cloud Communications solution.…

News Roundup

A quick roundup of the news in Telecoms | Week #26

By Vilija Simkiene July 1, 2022

UK telecoms sector agrees to help customers in need The UK government and operators have approved a new deal to help customers who are struggling to pay their broadband and mobile bills. Andrew Glover, chair of the Internet Service Providers’ Association (ISPA), stated, “The telecoms sector knows that people are facing real challenges with the cost-of-living crisis. Our members are determined to do what they can to help their customers through this period and, together with the government, we will work to raise greater awareness of the support available.” Among other measures, telcos have agreed to allow vulnerable customers to switch to cheaper tariffs without charge or penalty, or adjust their plans to make payments more manageable. Read more at https://tinyurl.com/msjxsp2f Sinch achieves HIPAA compliance for its voice, fax and UCaaS services Sinch has announced that it has successfully achieved third-party validation of its compliance with the Health Insurance Portability…

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Snom to engage in strategic partnership with Dstny for Service Providers

By Aiste Kryzanovske May 18, 2022

Snom and Dstny for Service Providers, a European provider of cloud-based Business Communication solutions, have announced a strategic partnership which will allow both companies to leverage their shared assets and expertise. This includes a strong European market presence, as well as their shared goal of meeting the demand for modern telecommunications with best-in-class solutions. The partnership with Dstny is an exciting opportunity for Snom to expand its presence in the vibrant and fast-changing European marketplace. Simultaneously, Dstny and its customers have the opportunity to benefit from Snom’s 25 years of experience, its versatile, high-quality products, and its local expertise. Dstny is the largest European-based cloud communications solutions provider offering a complete business communication solution as-a-service and Fixed Mobile Convergence (FMC) platforms. Named by Frost & Sullivan as one of Europe’s most innovative UCaaS leaders, the organisation works with over 20 service providers and carriers like Telia, Tele2, T-Mobile and Dstny Group in the EMEA region, serving over…

VoIP Info

How can VoIP improve business communications?

By Aiste Kryzanovske May 2, 2022

It is for a good reason that Voice Over Internet Protocol (VoIP) has become the go-to method of telecommunications for businesses all over the world. It goes without saying that adopting VoIP for your corporate communications has a myriad of perks. In this article, we will explore the benefits of VoIP and why you should consider utilizing it for your business communication needs. VoIP in brief We have already described the basics of VoIP, but bear with us while we go through it again. “Repetitio est mater studiorum,” or “Repetition is the mother of all learning,” as the Latin proverb says. VoIP is an abbreviation for Voice over Internet Protocol, which is a networking technology that facilitates efficient, flexible and cost-effective voice communications. In contrast to on-premises telecoms, VoIP is Internet-based, providing organizations with a dependable phone network via a cloud-based platform. The system operates by sending and receiving digital…

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DIDWW enhances its powerful solutions for UCaaS service providers

By Aiste Kryzanovske April 28, 2022

DIDWW, a leading provider of premium quality two-way SIP trunking services, has recently added new features to its cloud-based communications platform to further assist Unified Communications as a Service (UCaaS) providers in meeting the ever-evolving demands of enterprises and SMBs globally. UCaaS systems can leverage the robust and geo-redundant VoIP network at DIDWW that allows for the simple and efficient management of large volumes of internal and external communications traffic. The company‘s feature-rich two-way SIP trunking solution supports virtually unlimited call capacity, flexible SIP trunk settings, and direct interconnections. Designed to help expand business communications around the world for companies of all sizes, DIDWW SIP trunking will ensure a fully-compliant and reliable service, as well as excellent call quality. As a global telecom provider, DIDWW offers extensive coverage of local, national, mobile and toll-free virtual phone numbers in 80 countries. When combined with local two-way SIP trunks, local…

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Voiceworks and i4IP are now Enreach

By Aiste Kryzanovske April 12, 2022

Enreach, the UCaaS and CCaaS company supported by the independent investment firm Waterland Private Equity, has rebranded Voiceworks and i4IP, two Dutch indirect cloud communications and IT startups, under one name – Enreach. The new branding strengthens Enreach’s market position in the Netherlands and across Europe, and marks a significant step forward in the group’s integration efforts. Voiceworks and i4IP will continue to deliver future-proof, white label cloud communications and IT solutions under the Enreach brand. DSD, CloudLand and Eazit, all Dutch Enreach enterprises, are now labeled as “part of Enreach.” These name changes will serve to increase Enreach’s brand awareness and reputation in the Netherlands and throughout Europe, as well as aid in the integration of the companies. The rebranding of Enreach provides their partners with benefits and prospects for scaling up and receiving support for prospective worldwide aspirations. Enreach’s large footprint in Europe makes it easier…