UCAAS Archives | Page 2 of 4

SkySwitch, a white-label Unified Communications-as-a-Service (UCaaS) provider located in the United States, has added a new robust Contact Center capability to its platform. SkySwitch is a full-featured, integrated solution for resellers. The company provides MSPs, VARs, telecom agents, interconnect ISPs and WISPs with a cloud-based voice platform that they can brand as their own. The SkySwitch Contact Center effortlessly interacts with the SkySwitch UCaaS reseller platform, enabling a single billing and no setup fees for partners, while expanding on basic call center operations to provide advanced capabilities. The SkySwitch Contact Center helps SkySwitch partners fulfill the increasing demand from small and medium-sized businesses for contact center applications. The system offers businesses cutting-edge communication capabilities that integrate real-time call data with SMS, text-to-speech, chat, chatbots and social integration to help these companies make better business decisions. The SkySwitch Contact Center solution also provides white-label partners with an…

Telecom News

Charter Communications and RingCentral launch two new offerings

By Aiste Kryzanovske November 16, 2022

The launch of two new offerings, Spectrum Business Connect with RingCentral and Spectrum Enterprise Unified Communications with RingCentral, has been announced as a result of a strategic partnership between Charter Communications, a provider of broadband connectivity, and RingCentral, a global provider of enterprise cloud communications solutions. By integrating RingCentral MVPTM with Charter’s Spectrum high-speed internet and network solutions, these new offerings will give SMB and enterprise clients of Spectrum access to a robust, secured and user-friendly communications platform that will allow them to be productive from any location. Additionally, Charter’s clients will benefit from RingCentral’s AI-powered upgrades such as Advanced Meeting Insights and advanced analytics, which will help them modernize and optimize their communications and optimize their business growth and operations. More than 90% of Spectrum markets currently have access to Spectrum Business Connect with RingCentral, the solution’s exclusive UCaaS provider. In the upcoming months, this service will…

Telecom News

Telinta enhances its TeliGlobe Brandable Mobile Softphone solution with “In-App” sign-up

By Aiste Kryzanovske November 3, 2022

Telinta, a global leader in cloud-based softswitch solutions for UCaaS and VoIP service providers, has announced a unique enhancement to its TeliGlobeTM Brandable Mobile VoIP solution. End users can download Telinta’s free Mobile Softphone application from both Google Play and Apple iTunes. Telinta customers now have the option to enable new end users to open an account and sign up for VoIP services directly from the brandable app. The new “in-app” sign-up capability joins TeliGlobe’s existing option for online sign-up using a browser, and is available to Telinta customers using TeliGlobe Brandable at no additional cost. The new capability also provides Telinta customers with the option to offer free calling as a promotional incentive, enabling prospective users to make a few test calls, for which the Telinta customer can securely predefine a spending limit, set allowable destinations, and more. TeliGlobe offers an extremely affordable way for ITSPs and…

Telecom News

Callroute and Coolwave to automate cloud communications for UCaaS platforms

By Aiste Kryzanovske October 13, 2022

In order to streamline the deployment of cloud telephony services across UCaaS and CCaaS platforms, Callroute, a supplier of cloud voice solutions, has teamed up with Coolwave Communications, a global provider of voice and messaging solutions. Through this collaboration, partners and clients will gain access to secure and excellent voice quality with regionalized points of presence when using Coolwave’s cloud-based, self-service and white-label Cool Operator platform, which streamlines international telephony. Also, end users may use Callroute’s Bring Your Own Carrier (BYOC) feature to quickly connect Coolwave’s worldwide SIP network to UCaaS services like Microsoft Teams. This new agreement also benefits Callroute’s existing partners, opening up previously restricted markets and prospects. Partners will be able to capitalize on this collaboration by providing a quick and easy go-to-market solution, allowing these industry participants to attract new business. Voxnube, a global provider of distributor voice services and solutions to Callroute…

Telecom News

Sangoma has sold its one millionth desk phone

By Aiste Kryzanovske September 20, 2022

Sangoma Technologies Corporation, a supplier of cost-effective Communications as a Service (CaaS) solutions for companies of all sizes, has announced the sale and shipment of the one millionth IP desk phone to Jenne Inc., a long-time Sangoma partner. “We’ve had a long and very successful relationship with Sangoma. And part of that, is the excellence of their ‘all built in-house’ UCaaS solution, which includes tightly integrated desk phones designed for their UC environment. Desk phones continue to be an important part of the overall UC solution set, especially to brick-and-mortar businesses. The achievement of delivering one million phones to the marketplace is impressive and will continue to be a big part of Jenne’s overall success, whether that is in delivering cloud-based or on-premises solutions,” said Dean Jenne, president of sales, Jenne Inc. Sangoma’s IP desk phones are part of an integrated cloud communications solution created and manufactured by…

News Roundup

A quick roundup of the news in Telecoms | Week #34

By Aiste Kryzanovske August 26, 2022

Lumen asset sale to Brightspeed has been approved The FCC has authorized Brightspeed’s acquisition of Lumen Technologies’ incumbent local exchange carrier (ILEC) operations in 20 states. The transaction with Apollo-managed funds is scheduled to occur early in the fourth quarter, subject to other standard closing conditions. The business intends to extend its fiber optics network, bringing fast, dependable internet and Wi-Fi to communities across the 20-state area it is purchasing. Read more at: https://tinyurl.com/2p8uymya UCaaS market to grow 15.3% from 2022 to 2031 The global Unified Communication-as-a-Service (UCaaS) market was estimated to be worth US$ 44.88 billion in 2021. During the projection period, from 2022 to 2031, the worldwide market is expected to grow at a CAGR of 15.3%. The proliferation of low-cost smartphones, expanding internet coverage, and greater use of digital platforms that enable remote work are all going to benefit the worldwide UCaaS industry. Because the pricing model…

Telecom News

GoTo Connect now equipped with IT helpdesk functionality

By Aiste Kryzanovske August 18, 2022

GoTo, a platform for Unified Communications as a Service (UCaaS) and enterprise IT support, has announced the availability of IT helpdesk capability within GoTo Connect. End users may now submit a ticket from within the GoTo app, enhancing GoTo’s proficiency in IT support and administration and offering a consolidated view geared to help IT managers speed up response time. Bringing flagship GoTo Resolve capability into GoTo Connect is one of many ways the firm has united its portfolio to maintain its dominance as the only vendor merging communications and IT support in one application. In addition to putting key support functions inside GoTo Connect, GoTo has made it easier than ever for IT managers to combine their most important support and communication needs with a new GoTo Essentials bundle offering. Since GoTo is the only supplier that includes phones, meetings, messaging, and helpdesk ticketing in one application, customers…

Telecom News

Pragma upgrades its iPECS cloud UCaaS platform

By Aiste Kryzanovske August 10, 2022

Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud. iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions. Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry. IPECS Analytics is the offering’s focal point for…

Telecom News

Schurz Communications launches UCaaS in cooperation with Alianza

By Aiste Kryzanovske July 21, 2022

The cloud communications platform from Alianza has been chosen by Schurz Communications, a provider of cloud services and broadband media, to offer its Antietam Broadband and Orbitel customers brand-new, cutting-edge, high-margin unified communication (UC) services and increase its addressable market. Schurz will be able to unlock and produce additional income from its current broadband services client base with the help of Alianza’s Business Cloud Communications (BCC) and Business Text Messaging (BTM) solutions, all while streamlining its back-end processes. Schurz sought a simple-to-deploy and maintain solution that would allow the company to rapidly extend and modify its service offerings in response to its customers’ rising demand for voice-first UC services, and their need to get such services from a reliable broadband provider. Customers of Schurz will be able to communicate, meet, and share across all of their devices thanks to Alianzas powerful, adaptable, all-in-one Business Cloud Communications solution.…

News Roundup

A quick roundup of the news in Telecoms | Week #26

By Vilija Simkiene July 1, 2022

UK telecoms sector agrees to help customers in need The UK government and operators have approved a new deal to help customers who are struggling to pay their broadband and mobile bills. Andrew Glover, chair of the Internet Service Providers’ Association (ISPA), stated, “The telecoms sector knows that people are facing real challenges with the cost-of-living crisis. Our members are determined to do what they can to help their customers through this period and, together with the government, we will work to raise greater awareness of the support available.” Among other measures, telcos have agreed to allow vulnerable customers to switch to cheaper tariffs without charge or penalty, or adjust their plans to make payments more manageable. Read more at https://tinyurl.com/msjxsp2f Sinch achieves HIPAA compliance for its voice, fax and UCaaS services Sinch has announced that it has successfully achieved third-party validation of its compliance with the Health Insurance Portability…