Micro Plus Software Ltd, known as Tollring, has formed a strategic equity alliance with Amity Solutions to enhance voice analytics and recording through Generative AI-powered applications. This collaboration will expand Tollring’s global reach and product offerings, leveraging Amity’s AI Lab resources to provide cutting-edge AI capabilities and comprehensive communication solutions.
Amazon Web Services awarded $724M cloud contract The US Navy has issued a single contract to Amazon Web Services (AWS) potentially worth $723.9 million. Under a five-year enterprise software license (ESL) agreement, AWS will provide the Department of the Navy access to AWS’ commercial cloud environment, including training, certification courses and professional services from the cloud provider. The ESL includes work to be performed from December 2022 through to December 2028. Read more at: https://tinyurl.com/5ynmx3at Infovista unveils its 360° Assurance solution for VoLTE and VoNR Infovista, a global leader in network lifecycle automation, has introduced its 360° Assurance for VoLTE/VoNR solution. This advancement will equip mobile voice service providers with a comprehensive, end-to-end solution to ensure a better customer experience when using voice services. Infovista’s 360° Assurance for VoLTE/VoNR solution is designed to address specific problems that service providers face when assuring VoLTE and VoNR services, including detecting and resolving one-way…
Ericsson to be the sole RAN vendor for T-Mobile Netherlands T-Mobile Netherlands has appointed Ericsson as a sole supplier for the renewal of its 5G network. Soren Abildgaard, CEO of T-Mobile Netherlands, stated, “I am confident that with the support of Ericsson we will continue to offer our customers the best mobile telecom experience. We have been leading in 4G for many years and we are and will continue to be so with 5G. In recent years, we have built a globally acclaimed 4G network.” According to the Dutch mobile operator, the choice was preceded by an intensive selection process that assessed, among other things, quality, equipment performance, innovation, sustainability and costs. Read more at https://tinyurl.com/4szfd6m4 Nokia and LG U+ collaborate for 5G Advanced and 6G The South Korean mobile operator LG U+ has signed a Memorandum of Understanding (MoU) with Nokia to cooperate on the next generation of wireless…
UK telecoms sector agrees to help customers in need The UK government and operators have approved a new deal to help customers who are struggling to pay their broadband and mobile bills. Andrew Glover, chair of the Internet Service Providers’ Association (ISPA), stated, “The telecoms sector knows that people are facing real challenges with the cost-of-living crisis. Our members are determined to do what they can to help their customers through this period and, together with the government, we will work to raise greater awareness of the support available.” Among other measures, telcos have agreed to allow vulnerable customers to switch to cheaper tariffs without charge or penalty, or adjust their plans to make payments more manageable. Read more at https://tinyurl.com/msjxsp2f Sinch achieves HIPAA compliance for its voice, fax and UCaaS services Sinch has announced that it has successfully achieved third-party validation of its compliance with the Health Insurance Portability…
Uniphore Software Systems Pvt, a global conversational Artificial Intelligence (AI) technology startup based in Chennai, India and Palo Alto, California, has announced that it has raised USD 51 million in Series C funding led by March Capital Partners. The latest round was reinforced by Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar and Patni Family, amongst others. Uniphore’s new round is their largest funding so far, and marks “one of the most substantial funding rounds in the conversational AI sector.” This Indian startup promotes the use of the AI in call centers to bridge the gap between people and machines through voice, and aims to substantially innovate customer service, a market that is valued at USD 350 billion. According to the statement, the funds will be used to accelerate Uniphore’s go-to-market in North America, invest in research and development for the next wave of improvements…
The American cable and Internet service provider Cable ONE has announced the launch of its Session Initiation Protocol (SIP) Trunk service for business customers. This new service is a valuable addition to the already wide Cable ONE Business voice product portfolio that includes cloud-based hosted Voice, PRI trunks and business phone offerings. “In today’s fast paced, competitive environment, businesses need access to a variety of solutions to meet their voice technology needs,” commented Chris Boone, the Vice President of Business Services for Cable ONE. “We’re excited to add Cable ONE Business SIP Trunks to our portfolio of business voice services.” This new service provides business customers with the perfect opportunity to upgrade from TDM-based services, and add more scalability and flexibility to their PBX systems. The Cable ONE Business SIP Trunk service connects the customer’s onsite PBX to the provider’s nationwide fiber optic network, ensuring the affordable use…
