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Market Trends

Trends to shape the Telecom Industry in 2021

By Aiste Kryzanovske December 14, 2020

Telecommunications trends tend to change dramatically every year. No one could have foreseen where 2020 would take us: during this year there were more digital transformations than in the whole of the last decade, with these transformations being accelerated by the global pandemic. Given the modernization of technology and the current situation, customer demand for reliable services has grown significantly. This means major changes and even more challenges for the telecommunications industry. With 2021 being within arm’s reach, let us take a look at the future trends and forecasts for the telecommunications and VoIP industry. 5G will go mainstream, with 6G being planned 5G technology is one of the most discussed trends in the telecommunications market today. 5G is a revolutionary fifth-generation wireless networking technology that will radically change the Internet. Its main advantages are faster internet speeds and shorter response times, while eliminating packet loss and network congestion during…

Telecom News

A quick roundup of the news in Telecoms | Week #50

By Aiste Kryzanovske December 11, 2020

O2 UK to use OpenRAN to improve indoor connectivity O2 has tested Vilicom’s OpenRAN technology to make it cheaper for businesses to get 4G and 5G indoor coverage. Vilicom, together with cloud network provider Mavenir, offers the virtualized OpenRAN-based connectivity-as-a-Service (CaaS) platform. O2 said it was the first operator to test the platform and said it was doing so well, that they will connect the trial version to their live network next year. O2 is of the opinion that the virtualized platform would lower indoor cellular network costs and space needs, which it said would become very important to UK PLC after the coronavirus. Read more at: https://tinyurl.com/y4aepnko A peek into Microsoft’s edge compute ambitions Judson Althoff, Microsoft’s EVP of Worldwide Commercial Business, unveiled some of the company’s ambitions at a UBS Global TMT virtual conference. According to Althoff, Microsoft is increasingly introducing edge computing capabilities. Some of the uses…

Telecom News

Broadvoice taking part in the Toys for Tots charity

By Aiste Kryzanovske December 10, 2020

Broadvoice, a provider of cloud-based Voice over IP telecommunications services to small, medium and enterprise businesses in the United States, recently announced its intention to participate in the Marine Corps Reserve’s Toys for Tots charity. This initiative will help the increasing number of people that are in need of extra support during the holidays due to the economic hardships brought about by the pandemic. Toys for Tots is a program run by the US Marine Corps Reserve that distributes toys to children whose parents cannot bear the expenses of buying gifts for Christmas. The program was started in 1947, being founded by reserve officer Major Bill Hendricks. The organization partly relies on corporate sponsors and benefactors, such as Broadvoice, who pitch in and help increase monetary donations, toys and awareness of the program. The program’s mission is to gather as many new, unwrapped toys as possible in October,…

Telecom News

FCC announces expansion of participation in STIR/SHAKEN

By Aiste Kryzanovske December 3, 2020

The United States Federal Communications Commission (FCC) has announced that, in reference to the recommendations of the Cloud Communications Alliance (CCA), the Secure Telephone Identity Governance Authority (STI-GA), a group supporting the timely deployment of STIR/SHAKEN protocol, has altered the requirements in their robocall prevention policy. Initially, the STI-GA policy required that only an entity with direct access to telephone numbers could partake in the framework, that must be implemented by all voice service providers. However, the CCA claimed that this specification puts service providers at a significant disadvantage. Therefore, the FCC has announced that the policy change will allow CCA members to take advantage of STIR/SHAKEN through the FCC’s Robocall Mitigation Database. Until then, the current Service Provider Code (SPC access key) access policy will remain in effect, said the FCC. This important reconsideration will allow all CCA members to implement the STIR/SHAKEN protocol and make sure…

Telecom News

A quick roundup of the news in Telecoms | Week #48

By Aiste Kryzanovske November 27, 2020

Zoom and Lumen advance their partnership The telecommunications company Lumen is already a partner of Zoom, but Lumen has recently announced that it has advanced the partnership further to introduce Zoom delivered by Lumen. Zoom delivered by Lumen combines the embedded network security capabilities of Lumen with Zoom’s integrated security features to actively protect businesses using their combined services. Shaun Andrews, CMO at Lumen, said: “We’re happy to take this partnership a step further by combining our platforms and our strengths to create Zoom delivered by Lumen. Together, we will help keep families, businesses, schools and hospitals securely connected to the world, and thriving in the fourth industrial revolution.” Read more at: https://tinyurl.com/y4luab48 BT to deploy their global network cloud next year BT has been working on their BT Network Cloud for some time now, since deciding to focus on this cloud-native platform. BT has Network Cloud nodes in the…

Telecom News

Vonage to drive Fisher & Paykel customer service communications

By Aiste Kryzanovske November 26, 2020

Vonage, a global provider of VoIP business communications, has been selected by global appliance maker Fisher & Paykel to promote customer service communications to their clientele in Australia, New Zealand, Singapore, United Kingdom and the US. The company now uses Vonage’s messaging API to offer customers on-the-spot support notifications for maintenance via SMS. The API also helps businesses improve post-sales, especially regarding the way customers can provide feedback when services have been completed, so that the company can continually improve their services. In addition, the Vonage Messages API, built into the Fisher & Paykel platform, provides automatic and instant SMS confirmations and reminders for all technician appointments. This platform also includes self-service links for customers to easily cancel or reschedule an appointment. Fisher & Paykel Appliances EVP Marketing and Customer Experience, Rudi Khoury, commented: “Today’s customers want to be responded to instantly. They want regular updates from businesses…

How to set up VoIP for your office

By Aiste Kryzanovske November 23, 2020

Finding the best VoIP phone systems for your business is an important task, especially if you plan to compete with more experienced industry participants or to expand business internationally. When choosing a VoIP phone for your office, it is essential to select one that best fits your company. Now it is a great time to move from a traditional service provider to a VoIP solution, considering the new technologies and advances in VoIP business phone systems. Benefits of VoIP phone systems There are many benefits in switching to a VoIP telephone system. In fact, every business stands to greatly benefit by implementing this sophisticated communications technology. Here are some of the advantages that VoIP can bring to your business: Lower costs VoIP telephone system utilizes Internet Protocol for voice traffic instead of using telephone lines, and all communication data is sent over the IP network. Because the data is sent…

Telecom News

DIDWW to release API with significant functionality improvements

By Aiste Kryzanovske November 17, 2020

DIDWW, an Irish-based telecom operator providing global telecommunication services, has announced the news of its upcoming new and improved API functionality. These updates will assist customers to fully automate their telephony processes and allow for the complete integration of their operational components into the DIDWW customer service portfolio. The company is continually striving to increase the functionality of its services, and in order to achieve that, they are upgrading their platform by accelerating processes with automation. Because of its established priorities, DIDWW plans to make all of its user panel features available through the API, in order to optimize the speed of operations and improve process automation. The current API is designed for telecom operators, making it possible for them to perform a wide range of actions, while helping to automate and further bolster their services. Some of the features include worldwide ordering and setting up of phone…

Best ways to fight robocalls

By Aiste Kryzanovske November 9, 2020

Robocalls calls have become a plague. It is estimated that Americans alone received more than 58.5 billion robocalls in 2019. While some robotic calls may be from legitimate sources, they can also be scams seeking to deceive or bully people to provide personal information.

Early on, robocalls were easy to detect and ignore because the calls came from an area code you did not recognize. However, the scam has become much more sophisticated with the increase in Voice over Internet Protocol (VoIP) dialing, which makes it relatively easy to “spoof” a phone number so that the caller ID shows a different number than the one actually calling.

Telecom News

Nextiva partners up with Pac-12

By Aiste Kryzanovske November 3, 2020

Pac-12 has announced a new partnership with the leading cloud communications company Nextiva. Nextiva, also recently named the Best Overall Business Phone Service by the U.S. News & World Report, has become the Conference’s Official Communications Partner at a time when cloud communications are taking the business world by storm. Nextiva joins the conference at a critical time for remote communications as businesses, educational institutions, governments and nonprofits across the United States adapt to a new “work from anywhere” model. Nextiva has decided to partner with the Pac-12 because of its strong traditions, and excellence and innovation across academia and athletics. Pac-12 graduates have attracted the world’s most innovative companies, including Google, Nike, Costco, Netflix (Nextiva’s customer) and many more. Pac-12’s sporting achievements earned them the title of “Conference of Champions.” Pac-12 Commissioner Larry Scott commented: “There is no time more important than now for the Pac-12…