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Colt expands its voice footprint to four new countries

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The UK-based Colt Technology Services, a provider of network, voice, data center and managed cloud services, has announced the expansion of its voice offering to four new countries, namely Australia, Bulgaria, Croatia and Hungary. As part of this global voice rollout, Colt has stated that Singapore, Slovakia, Canada and the US will now benefit from enhanced voice functionalities as well. This expansion is part of Colt’s commitment to remove the barriers businesses face when trying to strengthen their global presence. “Colt’s product portfolio has been continually evolving to enable enterprises’ digital transformations, allowing more customer control and supporting their growth,” said Rajiv Datta, Chief Operating Officer at Colt. “The continued expansion of our global Voice proposition provides customers with one supplier globally, which has 100% regulatory compliance and allows them to control their services easily through an online portal.” The announcement also indicates that when using Colt’s global voice…

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Ribbon’s SBC facilitates VoIP audio streaming for Amazon Chime Voice Connector

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The US tech company Ribbon Communications, a global software leader providing IP-based real-time communications security and software solutions, has extended its collaboration with Amazon Web Services (AWS) to enable the simplified forwarding of VoIP audio streams to Amazon Chime Voice Connector by using SIP-based Media Recording (SIPREC). Ribbon’s Session Border Controllers (SBCs) with SIPREC capabilities can forward audio streams to AWS for real-time, automated call analytics and recording. Ribbon is a member of the AWS Partner Network (APN), whose SBC Software Edition (SWe) is available in the AWS Marketplace and as an AWS Quick Start. In March 2019, Ribbon reported that its SBC SWe was successfully tested with the Amazon Chime Voice Connector, to help customers move their SIP trunking workloads to AWS. The company said that IT professionals can use the Connector for low-cost SIP trunking with on-premises or cloud-based phone systems. Sid Rao, General Manager at Amazon…

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Audian joins Xarios to upgrade VoIP systems with cloud call analytics

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Audian, a Unified Communications (UC) solutions provider seeking to redefine the telecom industry, and Xarios Technologies, an independent software vendor and developer of advanced telephony applications, have entered into a strategic alliance agreement to bring the next generation of real-time call analytics and business insights to VoIP telecommunications systems. These leading companies in the telecom environment will help their end customers with new applications and provide integration between platforms that facilitate in-depth information and data-driven business solutions. Brandon Bazemore, CEO of Audian, said, “We pride ourselves on maximizing our customers’ Telecompetence by leveraging the latest in software and technology to simplify the complexities once associated with telecom, giving our customers back time and energy to focus on growing their business. Our partnership with Xarios only extends our dedication to these principles, and we look forward to learning from and utilizing their approach to call analytics and reporting to deliver performance…

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CounterPath accepted as a member of the Cloud Communications Alliance

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CounterPath Corporation, a Canadian software company that delivers Unified Communications (UC) solutions to businesses and service providers, has announced its membership in the Cloud Communications Alliance (CCA). As a peer organization that has a mandate to foster the expansion, availability and adoption of hosted communications services worldwide, the CCA provides a forum for industry leaders to discuss the most relevant topics. Todd Carothers, Chief Revenue Officer at CounterPath, said, “The CCA comprises some of the world’s leading cloud communications experts, vendors and strategists, and CounterPath is thrilled to be joining this fast-growing community. When extending the offer of membership into the organization, the CCA cited CounterPath’s long-term leadership in cloud communications as well as the ongoing technical innovations we have introduced to the market, including our award-winning Bria and Stretto solutions. We look forward to working with the CCA’s leadership team and members to advance the state of the cloud communications…

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Top 10 VoIP books for advanced users

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VoIP technology has spawned a booming market packed with exciting and innovative products and services that are constantly emerging and evolving to enhance our personal and professional lives. However, all of these advanced solutions also require in-depth knowledge and expertise by those who design, install, maintain and monitor VoIP services. In order to understand VoIP and advance the development and implementation of this technology, software engineers, network administrators, designers and other IT professionals need to learn and update their skills on a regular basis. Northrop Frye, one of Canada’s most eminent thinkers, once said, “The most technologically efficient machine that man has ever invented is the book.” With this in mind, VoIP.Review has compiled a list of ten books for those who want to keep up to date with the increasingly complex world of high-tech VoIP communications. So, let’s delve into some of the most useful publications! VoIP Technology:…

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Verizon delivers enterprise-grade collaboration over its global VoIP service

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American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…

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A quick roundup of the news in Telecoms | Week #34

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VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution Vonage’s NewVoiceMedia contact centre platform has been chosen by Dutch insurance provider VvAA to enhance its members’ customer experience. After conducting a market evaluation, the company implemented Vonage’s NVM solution for its Salesforce integration and rich functionality. VvAA Groep’s advisors will have immediate access to entire history of customers interactions, also, inbound calls will be dynamically managed and routed, improving handling time and customer satisfaction. Read more at: https://tinyurl.com/y5l2maho Telenor completes acquisition of majority stake in DNA Norwegian telecommunications company Telenor Group has completed the acquisition of Finland’s third-largest mobile operator DNA. Telenor has acquired 54 percent of the shares in DNA for EUR 20.90 each in cash, or a total of EUR 1.5 billion after the deal approval by DNA shareholders, Finda Telecoms and PHP Holding, and Finland’s Ministry of Economic Affairs and Employment. Helsinki-based…

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Truecaller rolls out in-app VoIP calling feature

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Developers at the Swedish company True Software have added yet another feature to their application Truecaller, that is best known for helping users screen calls from strangers, spammers and robocallers. This feature is called Truecaller Voice and promises “high quality (HD), low latency and quick to connect audio calls” to both Android and iOS users. The Stockholm-based company said the app will also allow its users in emerging markets, such as India, to place free VoIP-powered voice calls using mobile data or Wi-Fi. According to a statement from the company, Truecaller users make 180 million outgoing calls per day using the app’s built-in dialer. Therefore, the Truecaller Voice shortcut has been strategically integrated into relevant touchpoints in the app such as call logs, the SMS Inbox, contact profiles and the aftercall screen, enabling users to seamlessly access the VoIP-based calls anywhere within the Truecaller app without switching to other…

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Review of top 10 VoIP phone systems for small-to-medium size business

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The current telecommunications market is abundant with a variety of business phone systems carefully designed to improve day-to-day communications and handle the complex needs of various organizations. Among the different existing types of telephone systems appropriate for use by small-to-medium size businesses, VoIP-related phone solutions are currently the most common and are growing in popularity. VoIP phone systems operate using broadband Internet connections and generally include quick and easy installation, cost effective pricing, high scalability and advanced features with options to cater to any entity size, ranging from a small business to a multi-service enterprise. A comprehensive VoIP solution should include a range of voice functions needed by the organization, and support both external and internal communications as required. Finding the most suitable phone system may be overwhelming, so for those currently on the lookout, here are the top ten VoIP phone systems to investigate. Nextiva VoIP Software…

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VoIP-CRM integration – a powerful combination for business optimization

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Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

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