VoIP Archives | Page 6 of 32

VoIP Fundamentals

Unified Communications: The Key to Transforming the Customer Experience

By Gideon Hack November 20, 2023

In the dynamic realm of modern business, meeting customer expectations is a challenge. Unified Communications (UC) addresses this by integrating diverse communication tools into a cohesive platform. This article explores UC’s benefits, such as omnichannel experiences, personalized interactions, real-time responsiveness, enhanced collaboration, employee mobility, seamless integration with applications, and leveraging data analytics for continuous improvement. UC transforms the customer journey, fostering satisfaction, loyalty, and long-term success in the competitive business landscape.

CPaaS

DIDWW to present advanced Voice and SMS solutions at Call & Contact Centre Expo

By Aiste Kryzanovske October 25, 2023

Serving as key hubs in business communication, call and contact centers consistently enhance customer experiences in our digital era. In line with the sector’s advancements, DIDWW, a global provider of premium quality VoIP communications, two-way SIP trunking and SMS services, has announced its participation in the Call & Contact Centre Expo in London. Recognized as Europe’s premier summit for the telecoms sector, the Expo is set to bring together over 3,500 industry professionals, offering valuable insights and networking opportunities.

VoIP Fundamentals

How to Conduct a VoIP Readiness Assessment for Your Business

By Gideon Hack October 16, 2023

VoIP readiness assessment is vital for cost-effective business communication. Define objectives, assess costs, scalability, integration, infrastructure, equipment, security, and training. Pilot testing and vendor selection are key. Develop a migration plan for a smooth transition, resulting in enhanced communication, productivity, and cost savings.

CPaaS

DIDWW new Amsterdam POP set to enhance voice traffic flow in Europe

By Aiste Kryzanovske October 11, 2023

DIDWW, a global provider of premium quality VoIP communications, two-way SIP trunking and SMS services for businesses and telco carriers, has established its new Point of Presence (POP) in Amsterdam. This latest addition is now ready to deliver robust performance, efficiently handling customer voice traffic and ensuring enhanced connectivity.

Market Trends

The future of VoIP: trends and predictions

By Aiste Kryzanovske October 9, 2023

VoIP continues its growth trajectory, serving both businesses and individuals for internet-based calls and messaging. Predictions for the next decade include 5G integration, AI-driven enhancements, IoT synergy, and mobile VoIP expansion. VoIP adoption will increase globally, cybersecurity investments will rise, and it will be integral to customer-centric strategies. Ultimately, VoIP may replace PSTN, undergo infrastructure improvements, and remain promising with 5G and AI advancements.

CPaaS

Intermedia Expands Free International Calling for Unite Users

By Aiste Kryzanovske October 9, 2023

Intermedia Cloud Communications has expanded free international calling for North America-based Intermedia Unite® users to 33 countries. This enhancement offers substantial cost-savings for businesses, improved global connectivity, and enhanced productivity. Mark Sher, Senior Vice President of Product Marketing at Intermedia, emphasized their commitment to delivering efficient communication solutions.

VoIP Fundamentals

What is CNAM?

By Aiste Kryzanovske October 2, 2023

CNAM, or Caller Name Delivery, goes beyond Caller ID by revealing the caller’s name associated with their phone number. It enhances call identification, trustworthiness, and streamlines communication. Users can quickly recognize callers and identify potential spam calls, making it invaluable in various communication platforms. Check with your service provider to embrace CNAM’s power.

CPaaS

Unpacking BT’s Shift from PSTN to Digital Voice Services

By Aiste Kryzanovske September 29, 2023

BT pushes forward with their ambitious plan to replace ageing Public Switched Telephone Network with IP-powered Digital Voice service, predicting a full national transition by 2025. This phased rollout highlights an industry-wide shift toward modern, energy-efficient, and highly reliable communication solutions. However, with earlier power outages prompting questions around adequate support during emergencies, the telecoms giant is treading carefully. As we brace for a digital era, join us at Connected North 2024 to delve deeper into what this change signifies for UK consumers.

CPaaS

conXhub teams up with DIDWW to offer next-level VoIP communications

By Aiste Kryzanovske September 28, 2023

conXhub, a leading provider of cloud-based communication and collaboration platforms, has entered into a strategic partnership with DIDWW, a global telecom operator offering premium quality VoIP communications, two-way SIP trunking and SMS services for businesses and telecom carriers. Through the alliance with DIDWW, conXhub aims to extend its global reach, ensuring high quality voice services for unparalleled customer experience.

VoIP Fundamentals

Origination vs. Termination: What’s the Difference?

By Gideon Hack September 25, 2023

In our interconnected world, voice calls remain crucial for communication. “Origination” and “termination” are vital terms in call routing. This article explores these concepts, beginning with origination, the process of initiating calls from devices like landlines or mobiles. It then covers termination, completing incoming calls to recipients’ devices. We delve into components, quality, service selection, and regulatory aspects, highlighting the importance of understanding these elements in the world of telecommunications.