IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
Go Connect Mari is a desktop solution that enables seamless telephony integration with over 250 contact-oriented business systems and CRM applications, spanning various industries. By integrating these systems, Go Connect Mari offers significant productivity and efficiency gains for end-users.
Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…
By the end of the first quarter 2018, revenues from the CRM (Customer Relationship Management) market had outperformed those of DBMS (DataBase Management Systems), making CRM the largest market in the software industry. For the period January to December 2017, CRM software sales generated $39.5 billion, compared to $36.8 billion for DBMS. According to expert predictions, it is expected that revenues for CRM software will remain the top market performer for 2018, and will also show the highest growth rate of 16%. Growth will be driven by lead management, customer opinion management, and after-sales management software, each of which has been growing at over 20% during the past 18 months. The CRM solution providers covering the entire customer relationship cycle, including after sales service, are the fastest growing, thanks to their ability to cross-sell additional modules.
DIDWW, a global telecom operator, will exhibit at Enterprise Connect 2025 from March 17-20 in Orlando, FL. As a Gold Sponsor, DIDWW will showcase its innovative cloud PBX, extensive phone number coverage across 90+ countries, and advanced voice and messaging solutions.
Toll-free numbers have been a staple of business communications for decades. They allow customers to call an enterprise without incurring charges, and are a proven way to help drive growth, enhance service, expand customer knowledge, and project corporate reliability. These phone numbers have been widely adopted not only by large corporations but also by small businesses, non-profits, and government agencies, underscoring their versatility and importance across diverse sectors. Today, there are over 44 million toll-free numbers in use in the US. However, the future of toll-free phone numbers is a topic of much debate in the ever-evolving landscape of digital communications. Despite the rapid growth of internet-based communication methods such as email, social media platforms, and chatbots, toll-free numbers still hold a significant place in business communications. This article explores the uses, importance and enduring benefits of toll-free numbers, and why businesses will continue to rely on them in the…
DIDWW, a leading global provider of two-way SIP trunking and messaging services to operators and businesses all over the world, has announced the launch of phone.systems™ v3.0, a significantly enhanced version of its cutting-edge cloud PBX. This latest release includes a dedicated phone app that is optimized for business communications, integrations with CRMs, and additional functionalities.
You’re on a sales call, the kind where the stakes feel high, and you’re hoping to turn a prospect into a client. You’ve got your script, a solid understanding of your product, and you’re ready to pitch. But as the conversation unfolds, you can sense the prospect pulling away – maybe it’s the tone of your voice, the timing of your pitch, or something you can’t quite put your finger on. What if we told you that the key to boosting your sales performance isn’t just in your pitch or your product knowledge, but in understanding the psychology behind human decision-making? With virtual communication becoming the norm, VoIP tools are essential for sales teams. Combine these tools with insights from psychology, and you can transform the way you approach selling. The Mindset Shift Before we dive into the specific tactics, let’s talk about mindset. The most successful sales professionals don’t…
In today’s fast-paced digital world, businesses must adapt to mobile-first communication platforms to stay competitive. These platforms enhance flexibility, collaboration, and employee engagement by prioritizing mobile device usability, offering tools like instant messaging and video conferencing. With benefits like cost savings, improved customer service, and scalability, mobile-first platforms are essential for modern business success.
8×8 has launched AI-enhanced features for its cloud contact center and unified communications platform. These new capabilities focus on improving customer satisfaction by enhancing self-service and enabling agents to handle complex queries effectively. However, delays in feature rollouts could harm 8×8’s competitive position and market reputation.
