Gartner’s latest trends outline six pivotal shifts in infrastructure and operations by 2025. These insights provide I&O leaders with a roadmap to navigate future challenges and opportunities.
Global revenue from AI semiconductors is projected to reach $71 billion in 2024, marking a 33% increase from the previous year, according to a recent Gartner report. Gartner also anticipates that AI-equipped PCs will constitute 22% of total PC shipments in 2024. By the end of 2026, all enterprise PC purchases are expected to feature AI capabilities.
Gartner forecasts a huge 20.4% increase in public cloud services expenditure by 2024, hitting an astounding $679 billion. This surge in spending could be primarily driven by business needs and innovative technologies like generative AI. Interestingly, all cloud market segments Gartner monitors are set to grow, with Infrastructure-as-a-service (IaaS) leading the pack at 26.6%. That said, as the cloud market evolves in response to business outcomes, non-technical issues such as cost, privacy, and sustainability are crucial considerations for an effective GenAI deployment.
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that the company has been positioned as a Leader in the first 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). The evaluation was based on specific criteria that analyzed Sinch’s overall Completeness of Vision and Ability to Execute.
Salesforce is revolutionizing its AI pricing strategy to better align with enterprise needs, sparking pivotal discussions within the IT realm. The shift from usage-based to seat-based AI licensing underscores the demand for financial predictability. As Salesforce and others like SAP and Oracle lead the charge, businesses look for balance between innovation and cost control in AI solutions.
LeapXpert has launched its Communications Platform 3.0, revolutionizing how businesses leverage consumer messaging apps. By integrating AI-driven insights, it transforms dynamic interactions into structured, actionable data. This ensures seamless communication management and operational benefits. With new features like Signals and automated workflows, LeapXpert enhances efficiency and compliance in voip communications.
RingCentral has consistently proven its dominance in the VoIP arena, securing its place in the Gartner Magic Quadrant for UCaaS for eleven straight years. By leveraging AI, RingCentral innovates business communications, ensuring seamless integration with third-party apps. Maintaining leadership amidst technological evolution remains a significant challenge, keeping VoIP innovation at the forefront.
Sinch and OneReach.ai have partnered to deliver powerful AI-driven customer experiences by combining Sinch’s global communications infrastructure with OneReach.ai’s advanced agent orchestration platform, enabling businesses to rapidly deploy intelligent, personalized interactions across preferred customer channels.
NTT Data’s Agentic AI suite is set to revolutionize industries such as manufacturing, banking, and healthcare. By leveraging hyperscaler platforms like Azure AI, businesses can develop private AI agents to enhance operations.
Siemens’ new Industrial Copilot, a generative AI tool for automation engineers, enhances productivity and addresses labor shortages with on-premises deployment for added security. Adopted by ThyssenKrupp, it aids in code generation, error resolution, and multimodal data analysis.
