UPS has teamed up with NTT DATA to revolutionize its IT infrastructure over a decade. This transformative project utilizes AI to enhance UPS’s operational efficiencies and customer experiences while modernizing its data management across cloud platforms.
Finnish digital Business Support Systems firm Qvantel has secured a major contract with Veon Group to enhance digital operations for over 130 million customers worldwide. By delivering advanced BSS and managed services to operators like Jazz and Kyivstar, Qvantel aims to accelerate Veon’s digital transformation.
Indosat Ooredoo Hutchison, acclaimed for its remarkable digital transformation, seized the Best Digital Transformation Award at the World Communication Awards 2024. This success underscores their evolution from a traditional telecom provider to an AI-driven tech leader.
Indosat Ooredoo Hutchison, a leading Indonesian telecom operator, has partnered with Garuda Indonesia to integrate digital technologies into the airline’s operations. This collaboration aims to enhance operational efficiency, boost ancillary revenue, and personalize passenger experiences. By optimizing flight services and travel planning, the partnership will transform Indonesia’s aviation and tourism sectors.
Ericsson unveils its ambitious strategy to accelerate Thailand’s digital transformation using cutting-edge 5G technology. At the heart of this initiative lies the 5G Innovation and Experience Studio, a collaboration with the Royal Thai Government. This state-of-the-art facility aims to develop and test innovative 5G applications, driving Thailand towards a vibrant digital economy.
Singtel ramps up its maritime digital services by integrating the innovative satellite technology from Starlink. This breakthrough aims to inspire ship operators into adopting digital solutions such as AI, 5G, edge computing, and cloud-based technologies for improved operational efficiency and safety measures. Starlink, a first-of-its-kind low Earth orbit broadband service included in Singtel’s comprehensive iSHIP offerings, offers enhanced connectivity and reduced latency.
In a decisive move towards advancing its digital agenda, the European Union (EU) has earmarked a substantial €763 million for the Digital Europe Programme. The lion’s share of nearly €549 million will fortify ongoing projects and multi-country initiatives aligning with the Digital Decade targets. These targets, a roadmap for Member States, aim to accelerate digital transformation by 2030.
Huawei’s new Paris Innovation Centre reflects its pledge to advance the tech landscape in Europe through collaboration. This £2 million-per-year initiative aims to cement positive relations between corporations and small-medium enterprises (SMEs). SMEs, the bedrock of Europe’s economy, often grapple with the complexities of digital transformation, an issue the Innovation Centre seeks to address.
When it comes to digitization strategies, providing superior customer service is paramount, a concept particularly relevant in the telecom field. Saudi Telecom Company (stc), underlines this belief by revitalizing its customer experience through a strategic collaboration with Huawei. Transforming its big data platform into a Customer-Centric Platform (CCP), offers a unified view of customer data, leading to enhanced marketing segmentation and customization. Improved efficiency and data value are already showing dividends with marked reduction in customer churn and accelerated return on investment.
As the digital revolution persists, Communication Service Providers (CSPs) are redefining traditional revenue streams, with data monetisation being key to their success. CSPs have transitioned from solely facilitating connectivity to enabling fascinating digital technologies. They’re effectively tapping into the vast quantities of data from their networks to drive valuable insights. For instance, Vodafone Portugal, aided by Celfocus, successfully converted raw data into significant insights to improve operational effectiveness.