In response to the unprecedented outage of the UK’s emergency calling service last summer, the Department for Science, Innovation and Technology (DSIT) has put forward new measures aimed at bolstering the system’s reliability. These steps are in addition to enhancements already made by BT to its emergency call handling protocols, following a significant disruption that saw 9,641 callers unable to reach emergency services due to a software bug on 25 June.
In a significant stride towards eradicating mobile signal blackspots, rural Wales welcomed the activation of the first among 86 planned 4G mast upgrades. This development is part of the ambitious Shared Rural Network initiative, aimed at bolstering mobile coverage in the UK’s rural and remote locales.
Nvidia is setting its sights on a more significant role within the mobile networking sphere, particularly in the emerging field of 6G technology. At its annual GTC AI event, the company unveiled its ambitious 6G Research Cloud Platform, positioning itself as a key player in the next evolution of mobile technology. This initiative is designed to leverage Nvidia’s expertise in chips and AI, demonstrating its capabilities beyond the realm of 5G.
In a significant acknowledgment of its pioneering approach to customer service, Evolve IP has been distinguished as a front-runner in the realm of secure and efficient hybrid work solutions. The company’s recent accolade as a “Leader” and “High Performer” in G2’s Winter 2024 report underlines its commitment to facilitating seamless productivity for distributed workforces.
In a significant development for the telecommunications industry, Lifecycle Software has unveiled its latest innovation, the Nexus MVNE platform, designed to streamline the process for brands aspiring to launch their own Mobile Virtual Network Operator (MVNO). This groundbreaking platform aims to demystify the traditionally complex and cost-prohibitive journey of becoming a neo telco, offering a fast-track route to market entry.
Hrvatski Telekom carries forth its successful collaboration with Netcracker Technology to inject Netcracker’s Revenue Management into its digital business. The expected upgrade offers pivotal automatization of postpaid charging, simultaneous interaction with multiple internal and external revenue elements, ensuring seamless operations and exceptional service quality.
Stepping Hill Hospital partners CDW, a prestigious IT solutions provider, for a digital overhaul designed to boost staff functionality and enhance patient care. As part of an 18-month transformation, the collaboration introduces advanced solutions like a new Cisco wireless network, and real-time location services, among others.
Austrian mobile operator, Spusu, underscores its commitment to human-led customer service, asserting the decision as a response to positive customer feedback. Meanwhile, contrasting strategies are evident, as Vodafone pioneers AI-based customer service technology.
In a significant move to ensure the smooth transition of landline services to Voice over Internet Protocol (VoIP), the UK government has announced an expansion in the roster of telecommunications companies committed to safeguarding vulnerable customers. The initiative, led by the Department for Science, Innovation and Technology (DSIT), now includes Openreach, CityFibre, and several others, alongside initial participants like BT and Virgin Media O2.
In a significant move to enhance its channel partnership program, CallTower has announced key promotions within its team, aiming to enrich its cloud-based communications solutions. The company, a global leader in unified communications, contact center, and collaboration solutions, has made strategic changes to ensure sustained growth and excellence in its partnership efforts.
