Avaya is shifting its cloud strategy to focus solely on large enterprises, requiring a minimum of 200 agent seats for its Avaya Experience Platform (AXP). The company is also discontinuing key features and services, aligning with its broader restructuring.
Telinta, a global leader in cloud-based softswitch solutions, introduces a new feature for ITSPs, enabling businesses to send outbound SMS via Auto-Attendant prompts. This allows seamless customer engagement, such as sharing online ordering links or reservation details.
Telinta, a global leader in cloud-based softswitch solutions, and VoIP Supply, a leading provider of IP Phones and provisioning services, have teamed up to better serve the needs of Internet Telephony Service Providers (ITSPs). The two companies invite ITSPs to participate in a joint webinar to learn more about unique solutions and special promotions.
Samsung Electronics today announced that the company has been selected by KDDI as a main vendor to provide 4G and 5G O-RAN compliant virtualized Radio Access Network (vRAN)…
Reinvent Telecom has launched MyCloud UCaaS, a robust unified communications platform aimed at boosting revenue for its reseller partners. President Bill Bryant emphasizes its focus on empowering partners with reliable, feature-rich solutions. MyCloud UCaaS offers cloud-based services like voice-to-text voicemail, call management, and integration with Microsoft Teams, revolutionizing VoIP communications.
Enreach, Europe’s leading provider of converged contact solutions has today announced that Bertrand Pourcelot, Enreach for Service Providers’ Chief Executive Officer, and Tonny Siemons, Enreach’s Business Development Lead for Cloud IT, will each join panel sessions at the upcoming CCA European Summit. The event takes place 19-21 June 2024 at the Hotel Palacio Estoril in Estoril, Portugal.
SIPPIO, the global leader in voice enablement, and Clerk Chat, the leading conversational messaging platform, have today announced the launch of ‘SIPPIO Text Messaging by Clerk Chat’. Available immediately, the new service seamlessly integrates SMS/MMS and WhatsApp Business directly into Microsoft Teams, with Apple Messages for Business coming soon.
VTech has entrusted its European subsidiary, Snom Technology, to expand business product sales in Asia-Pacific (APAC). From April 2024 onwards, the German manufacturer will be responsible for all sales of VoIP telephones in the region, with Fabio Albanini, currently Head of International Sales for EMEA, now also in charge of this new area.
Enreach for Service Providers, part of Enreach, the fast-growing European contact leader, has today announced a partnership with Netherlands-based CloudCTI, which delivers cloud-based CRM and ERP integrations to telecom service providers and resellers. The agreement will provide customers with access to 200+ CRM integrations. It will also support the customer experience (CX), analytics features and AI roadmap within Enreach UP, which combines, UCaaS, CCaaS and productivity tools in a fully converged contact solution, optimised for desktop, IP phone or mobile devices.
Snom, the premium brand for IP based communications, is celebrating a successful year in business after reaping the rewards of its international outlook. This year, Snom’s business skyrocketed in both Spain and Italy. In other European regions, such as France, the United Kingdom and DACH, the manufacturer preserved its market share and it also increased its presence in the Middle East.
