To maximize VoIP benefits, employees need effective training. Start with basics like VoIP functionality and terminology. Combat resistance by highlighting advantages. Offer tailored materials and hands-on sessions. Emphasize key features like conferencing and call forwarding. Foster integration skills and discuss best practices. Address common issues and role-specific needs. Continuous learning ensures ongoing proficiency and boosts organizational efficiency.
In an effort to simplify broadband service switching for UK residents, the telecommunications regulator Ofcom has introduced new rules effective from 12 September 2024. To support this initiative, iconectiv UK Limited announced its registration as a Managed Access Provider (MAP) with The One Touch Switching Company (TOTSCo). This move will provide UK Communications Providers (CPs) with the necessary flexibility to comply with the evolving residential broadband market.
Evolve IP, a prominent provider of hybrid workforce solutions, has received the esteemed Stevie® Award for Best Technical Support Strategy and Implementation at the 20th American Business Awards®. The Stevie Awards, established in 2002, are highly regarded within the business sector for recognizing outstanding achievements across various domains.
Manchester city centre and its surrounding areas are set to experience improved mobile connectivity thanks to a new partnership between Freshwave and Manchester City Council. This collaboration will see Freshwave deploying over 20 outdoor small cells on behalf of Virgin Media O2 in high-traffic locations, such as the Arndale Shopping Centre, Manchester Piccadilly Station, and Piccadilly Gardens.
Samsung played a pivotal role in the German smartphone market’s recovery during the first quarter of 2024, ending a prolonged period of decline. According to Counterpoint Research’s Q1 2024 Market Monitor Shipment Tracker, smartphone shipments in Germany increased by 13% year-over-year.
Lightpath, a prominent all-fiber connectivity provider, has announced its agreement to acquire most of United Fiber and Data’s (UFD) assets. This acquisition, pending regulatory approval, is anticipated to be finalized in the third quarter of 2024.
Tollring, a leading developer of analytics software, has introduced its Analytics 365 AI-Powered Recording to the Microsoft Azure and AppSource marketplaces. This new feature enhances the Analytics 365 portfolio, providing comprehensive recording capabilities for Microsoft Teams. The AI-driven tool offers transcription, keyword detection, topic analysis, sentiment evaluation, and outcome analysis, allowing organizations to gain in-depth insights into customer interactions and behavior patterns.
T-Mobile US has launched a new backup fixed-wireless access (FWA) service called Home Internet Backup in response to frequent network outages and an anticipated severe hurricane season. This new service is an entry-level FWA subscription priced at $30 per month, which includes a bundled home gateway. It is designed to be a cost-effective alternative to T-Mobile’s existing Home Internet package, offering a $20 discount.
In developed markets, copper telecom networks are rapidly being replaced by more efficient fiber optic cables. Despite this shift, the value of copper is surging in other sectors, particularly in electric vehicles and renewable energy. The metal’s worth has soared over 50% from pre-pandemic levels due to high demand and lower mining outputs, with forecasts suggesting a further 50% increase in demand by 2040.
The ‘Global State of CX 2024’ report by CX Network highlights rising concerns about data privacy and security. Eaton’s NetDirector KVM over IP switches allow remote management of up to 32 devices with robust security, space-saving design, and compatibility. DE-CIX study shows 70% of major US Internet Exchanges are now neutral. Lanner unveils the ECA-6051, a high-performance edge AI server.
