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With over 10.9 billion mobile connections globally, integrating text messaging into business communications strategies has become a must for brands. Recognizing this growing demand, Telgorithm has made it their mission to provide messaging API solutions designed exclusively for independent SaaS vendors, to help their customers tap into the increasing adoption of text messaging for customer communications. What is Telgorithm? Telgorithm is a cloud communications enablement API platform that provides SaaS companies with compliance-based SMS & MMS solutions. It was developed by telecom industry veterans with the goal of delivering automated and reliable A2P text messaging API solutions that assist businesses to navigate the ever-changing A2P messaging market while simultaneously scaling their operations. Telgorithm’s solution is reliable, effective, and simple to implement, making it an ideal choice for software vendors seeking to assist their customers in improving consumer engagement. The platform automates the entire journey of registration, onboarding, rate limit management,…

Telecom News

NUSO’s carrier phone now available for Zoom Phone users

By Aiste Kryzanovske May 2, 2023

NUSO, a global communication-focused software as a service (SaaS) company, has become a Cloud Peering Partner for Zoom Phone on Zoom’s Provider Exchange. This means that Zoom customers may now connect to the PSTN using NUSO’s carrier phone, allowing organizations of all sizes to enjoy a smooth and secure communication experience. The partnership combines Zoom’s cutting-edge Cloud Phone System with NUSO’s unrivaled customer service and security to deliver an efficient, trustworthy, and secure communication solution. NUSO’s real-time service provisioning enables faster and more dependable client experiences, and incorporating the SaaS companies calling into the Zoom Phone application is an exciting development for both organizations. Briana Sullivan, VP of Marketing at NUSO, said: “We are thrilled to announce our Cloud Peering Partnership with Zoom for Zoom Phone users. Integrating NUSO calling into the Zoom Phone application is incredibly exciting for our collective teams. We look forward to growing the NUSO and…

News Roundup

A quick roundup of the news in Telecoms | Week #17

By Aiste Kryzanovske April 28, 2023

GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…

Telecom News

AST SpaceMobile makes world’s first smartphone call via space

By Aiste Kryzanovske April 27, 2023

AST SpaceMobile has made history by successfully connecting a direct voice call between the United States and Japan via its Low Earth Orbit (LEO) satellite constellation, using standard smartphones. The use of standard smartphones makes this a world first, as no one has previously achieved a direct voice connection from space to unmodified cellular devices. AST SpaceMobile partnered with some of its mobile operator partners, including AT&T, Rakuten, and Vodafone, to make the connection. The test call was made using AT&T spectrum and a Samsung Galaxy S22 smartphone in the Midland, Texas area, connecting to Rakuten in Japan. The successful test call validated AST SpaceMobile’s network architecture and systems, including its BW3 satellite, which it describes as the largest commercial communications array in low-earth orbit. The call also paves the way for space-based cellular broadband. AST SpaceMobile’s goal is to provide coverage to close to 50% of the world’s population…

Telecom News

Sinch and Synoptek to deliver reliable voice services for MS Teams Phone System

By Aiste Kryzanovske April 26, 2023

Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…

Telecom News

Zimperium launches a Mobile-First Security Platform to combat mobile threats

By Aiste Kryzanovske April 25, 2023

Zimperium, a mobile security solutions provider for endpoints and apps, has unveiled its Mobile-First Security Platform™ to provide an end-to-end mobile security platform for businesses. The platform combines Zimperium Mobile Threat Defense (MTD) and Mobile Application Protection Suite (MAPS) to provide powerful new features for teams tasked with mobile security assurance. The Zimperium Mobile-First Security Platform integrates MTD and MAPS features, allowing for centralized administration and access to device and app security via a single interface on any cloud or on-premises platform. It also provides built-in privacy protection for all devices against various mobile threats including phishing, spyware, and rogue networks. Furthermore, it offers comprehensive in-app protection to avoid reverse engineering, safeguard cryptographic keys, and build self-defending apps. The platform’s expanded mobile environment includes enterprise connections such as SIEMS, IAM, XDR, DevOps workflows, ticketing systems, GitHub actions, and fraud systems. Also, advanced threat hunting is made possible by deep forensics…

The evolution of telecoms, or how we’ve gone from painting caves to using VoIP

By Aiste Kryzanovske April 24, 2023

We’ve come a long way since mankind first used smoke signals to communicate, and even farther since cavemen drew pictures on walls. Today, we’re living in a world where we can communicate with anyone, anywhere in the world. Telecommunications has changed dramatically throughout the years. Let’s look at how it grew from its humble origins to what it is now. Rock carvings Petroglyphs are more commonly found than pictographs, and these images were created by carving, engraving or scratching the rock’s surface. Often, these images were important forms of pre-symbol writing and were used in the earliest forms of communication and signage. The oldest art in this particular category is the Bhimbetka Petroglyphs Cupules, in the Auditorium cave situated at Bhimbetka in India, that date back to the Acheulean period, which began between 1.7 million and 1.5 million years ago. Cave paintings Some of the earliest forms of communication are…

Telecom News

Clickatell launches the world’s first Chat Commerce Platform for brands

By Aiste Kryzanovske April 20, 2023

Clickatell, a mobile messaging and chat commerce pioneer, has introduced the world’s first Chat Commerce Platform as a Service (CCPaaS), which enables companies to capitalize on chat commerce opportunities. The new platform enables businesses to communicate, connect, and transact with consumers over existing messaging networks. The CCPaaS platform allows for comprehensive, authorized commerce experiences within popular messaging environments including WhatsApp, Apple Messages, SMS, and USSD. This latest Clickatell product will help businesses stay ahead of the conversational commerce trend and help them capitalize on the potential that chat commerce brings to the market. Through the simplicity of texting, the platform enables relevant, in-context brand experiences and secure payment possibilities. Businesses may do business on the world’s most popular messaging apps, saving time, money, and increasing customer satisfaction. Clickatell’s CCPaaS is also the first SaaS solution to enable secure payment processing through integration with key payment gateways, allowing…

Telecom News

Genesys’ AppFoundry now features Peerless Network’s SIP Trunks

By Aiste Kryzanovske April 19, 2023

Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences. According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,”…

VoIP Fundamentals

Sending SMS over VoIP? Here’s How and Why

By Aiste Kryzanovske April 17, 2023

Text messaging is one of the most prevalent forms of communication in today’s society. With over 10.9 billion mobile connections globally, adding text messaging into your business operations may no longer be an option, but a must. With so many people using text messaging, it’s important that you don’t ignore this powerful tool for reaching out to customers and prospects. How does VoIP SMS work? Texting over VoIP is an important component of future corporate communications. Businesses can utilize text messaging as a communication and marketing medium if clients opt in and supply a mobile phone number. This is a more affordable and secure option than regular cell phone subscriptions and text messaging, plus it’s simple to set up too. The majority of the time, VoIP texting functions are quite similar to VoIP calling. You must obtain a DID number that supports SMS and download an app or utilize an…