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GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…

Rogers Communications Inc. has announced plans to offer full 5G connections to Toronto’s subway system, including 911 access for all users. The telecom corporation has agreed to buy BAI Canada. BAI has had exclusive rights to establish the Toronto Transit Commission wireless network since 2012. Rogers will now be able to make the investments needed to develop a comprehensive and reliable 5G network for the entire TTC subway system as a result of this transaction. 5G network construction is projected to take about two years. Rogers will collaborate with the TTC on a phased deployment strategy, including network design, architecture, and rollout logistics, for both network enhancements and growth in stations, concourses, and all subway tunnels. Extensive fiber network and radio equipment improvements are required to update the network and boost the cellular capacity of the present 3G and 4G networks. In addition, they are required to improve service…

During Super Bowl LVII in Glendale, Arizona, Verizon customers broke the company’s data use record. On game day, 60% of the 67,827 spectators used Verizon’s cellular network, consuming 47.8TB of data in and around State Farm Stadium. This statistic reflects a 36% increase in data use over Super Bowl LVI in 2022.    The highest data use surges happened during the halftime performance and during kickoff. The network’s peak download rates reached 4,200Mbps, while the median download speeds were 2,300Mbps. A team of 100 Verizon engineers operated the Network Command Center 24 hours a day, seven days a week to provide a dependable network experience for spectators, first responders and public safety teams.   In preparation for the game, Verizon committed more than $100 million in network improvements and enhancements in and around State Farm Stadium and the surrounding Phoenix region. The company installed 5G Ultra-Wideband in various zones within…

France invests €750 million in 6G R&D  For research and development projects in advanced network generations such as 5G and 6G, France has announced a €750m grant program. In order to produce sovereign solutions, especially with the pandemic and global trade disputes, the country is focusing on virtualization, open interfaces for access networks, edge computing, security, and AI and machine learning integration. The scheme is part of Macron’s France 2030 strategy. It is a €30 billion plan aimed at modernizing the economy and positioning France as a world leader in future network technologies. Read more at: https://tinyurl.com/4jr922dn T-Mobile in talks to acquire MVNO Mint Mobile T-Mobile is apparently in discussions to buy Mint Mobile, a pre-paid mobile virtual network operator (MVNO) backed by Ryan Reynolds. Mint Mobile has grown in popularity since its launch as Mint SIM in 2015. It has been touted as a cheaper alternative to major mobile…

Amazon Web Services awarded $724M cloud contract The US Navy has issued a single contract to Amazon Web Services (AWS) potentially worth $723.9 million. Under a five-year enterprise software license (ESL) agreement, AWS will provide the Department of the Navy access to AWS’ commercial cloud environment, including training, certification courses and professional services from the cloud provider. The ESL includes work to be performed from December 2022 through to December 2028. Read more at: https://tinyurl.com/5ynmx3at Infovista unveils its 360° Assurance solution for VoLTE and VoNR Infovista, a global leader in network lifecycle automation, has introduced its 360° Assurance for VoLTE/VoNR solution. This advancement will equip mobile voice service providers with a comprehensive, end-to-end solution to ensure a better customer experience when using voice services. Infovista’s 360° Assurance for VoLTE/VoNR solution is designed to address specific problems that service providers face when assuring VoLTE and VoNR services, including detecting and resolving one-way…

Telinta, a global leader in cloud-based softswitch solutions for UCaaS and VoIP service providers, has announced a unique enhancement to its TeliGlobeTM Brandable Mobile VoIP solution. End users can download Telinta’s free Mobile Softphone application from both Google Play and Apple iTunes.  Telinta customers now have the option to enable new end users to open an account and sign up for VoIP services directly from the brandable app. The new “in-app” sign-up capability joins TeliGlobe’s existing option for online sign-up using a browser, and is available to Telinta customers using TeliGlobe Brandable at no additional cost. The new capability also provides Telinta customers with the option to offer free calling as a promotional incentive, enabling prospective users to make a few test calls, for which the Telinta customer can securely predefine a spending limit, set allowable destinations, and more. TeliGlobe offers an extremely affordable way for ITSPs and…

Google and Oracle experience data center outages due to UK heatwave Following a record-breaking heat wave that blasted Britain on Tuesday, data centers used by Google and Oracle Corp. have both failed. Both businesses attributed the disruptions to “cooling systems” issues. Both Google and Oracle have shut down equipment, causing interruptions to their cloud services, in order to prevent irreparable damage to physical components and thereby creating a lengthy outage. On Tuesday, when the outages started to spread through London, temperatures in the UK reached 40 degrees Celsius (104 degrees Fahrenheit). Read more at: https://tinyurl.com/3t2xm2a5 FBI and Verizon Network enter $400 million contract Verizon and the FBI have signed a new $400 million deal, with the telecoms giant assisting to increase the data bandwidth for the law enforcement organization. New features include a worldwide Virtual Private Network and faster data transmission rates using 4G and 5G wireless connectivity within the…

Ericsson to be the sole RAN vendor for T-Mobile Netherlands T-Mobile Netherlands has appointed Ericsson as a sole supplier for the renewal of its 5G network. Soren Abildgaard, CEO of T-Mobile Netherlands, stated, “I am confident that with the support of Ericsson we will continue to offer our customers the best mobile telecom experience. We have been leading in 4G for many years and we are and will continue to be so with 5G. In recent years, we have built a globally acclaimed 4G network.” According to the Dutch mobile operator, the choice was preceded by an intensive selection process that assessed, among other things, quality, equipment performance, innovation, sustainability and costs. Read more at https://tinyurl.com/4szfd6m4 Nokia and LG U+ collaborate for 5G Advanced and 6G The South Korean mobile operator LG U+ has signed a Memorandum of Understanding (MoU) with Nokia to cooperate on the next generation of wireless…