In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems.
Infovista is set to revolutionize telecoms with their Ativa™ Suite. Promising to reduce fixed voice blackouts and service disruptions, an impressive aspect of the tech is that it could potentially reduce solution times for CSPs by 66%. This major step towards automation could transform customer relations. While on the other side, milestones such as Ericsson and TDC NET launching Denmark’s first 5G Standalone network, Vodafone initiating the UK’s largest Open RAN rollout, and Vodacom and Eskom venturing into virtual power wheeling, signal a fast-paced evolution of global telecommunications.
IBM’s latest partnership with the UK government to create a national biometrics platform has sparked heated debate within the tech community. While the tech giant affirms its commitment against mass surveillance, fear persists about the system’s potential for misuse. Transparency and clear parameters for this new technology’s use are now of paramount importance.
EdgeCore Digital Infrastructure has partnered with Zayo to enhance connectivity at its Santa Clara data center. Meanwhile, a US-led operation dismantled the Qakbot malware network, preventing further infections and seizing $8.6 million in cryptocurrency. Global roaming fraud is projected to cost $8 billion by 2028. KDDI and SpaceX plan to launch satellite-to-cellular services in Japan by 2024, bridging connectivity gaps in remote areas beyond 5G and 4G coverage.
Evolve IP, a rapidly expanding global collaboration solutions provider, has achieved the esteemed status of a gold partner with Snom, a leading IP telephony hardware manufacturer. This development marks a significant step forward for Evolve IP’s digital transformation capabilities, particularly across the EMEA region.
Zayo Group Holdings, Inc., a prominent global player in communication infrastructure, has unveiled its annual Distributed Denial of Service (DDoS) Insights Report, shedding light on the alarming rise of DDoS attacks and their profound impact across various sectors during the first half of 2023.
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
In a bid to keep pace with the recent barrage of tech revelations from its contemporaries, Google has slated October 4th for the grand debut of its latest Pixel phones and the eagerly anticipated Pixel Watch. In a communiqué dispatched to media representatives today, the corporation revealed that the upcoming Made by Google event, synonymous with its in-house hardware premieres, is scheduled for New York City, with the keynote kickoff pegged at 10:00 a.m. Eastern Time.
Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level.
